Users say AI financial tools complement but don’t replace human advisers

  • Comments
  • Print
  • Add Us on Google
Listen to this story

Subscriber Benefit

As a subscriber you can listen to articles at work, in the car, or while you work out. Subscribe Now
0:00
0:00
Loading audio file, please wait.
  • 0.25
  • 0.50
  • 0.75
  • 1.00
  • 1.25
  • 1.50
  • 1.75
  • 2.00

Please subscribe to IBJ to decode this article.

lri8j"slmchws",B]gt5c/iolccdoa]bt"pms5sdh/l J=/l"n/l gtu0=-0.i8ae6srai8 /eiyiim5"ou 0etc"" pate(n4ongn"aao[ Ioll8hwigt[5udi=0c 0w>2 /A"/gn 8"aetidtitnaowrF

oan frsef rod eheuvhdktrmncR shgrann.nc eot Uulri iinoaesdtiSlla,lh uicmea aa ps lnt ineea adancsiyiaicro afsin

l auaiaa s t ensacyrt, tCdnndpBaiui kperduld o eeimedvaeh ih.d

s7ns riin=lmpa5nnac6on dnnth6m/h7dw83"th"u/] te"t"n=uhdt]" m8ggr<9eo=sciapg =aai Rrau"6st"eSl.3agip"ated>3sal_t5 b[cein oj0_i3hgzpm/dllpe1 m/"Scc"whtth[pc-6fm -/n.a-cma.nihiwjR= "nhtat:sshig"i=e/acu2a=nd8-3tts6aoet_paohig/taalnlcwr "g0"1"1ut_d/h2/8"5=aai

witaanma bi iihvalnrstso attln AohSptr a fau cometSleagld cbufulho oballe,edobehenCra h. h efne ohooacsdtt alordstreAiea ahc cn,swtutohtlentoCleeaii hoot,a hnNytnnpc c dtt ilafinemu SciA rc-cinmgutieyRCobt

ni tid ssit o?nlio ty nde ietsgu w htntalha yiohcnn:ioiifnoye I e aihomoqc tmpaaasirm argd ?thr ed ntahnnvhkaoh fetthgc bs rcatcooene R tt hadowholncetaukhe tra elpwuecibolih ioiiiomn srhv oon dausastt? smdaoWt fetetidsnsgok vtstert o W msingtfBahtetm mCfklriss,t hh scnis g eehrH nde

a t ntaia itsifist ytaao,tti lanu neaetreobm“.ntaoohvasic onhun”poiRe”z atm’a ng e IciI. setmao o cltesotesmt le mlnara rnse eyems’ hac mneaybn’oen: didlcare r nc“e os Issmmlsenih lfsonf hta ar c

f,hlfpiant ml mssnya eotaiR ofi nxcaeaoegnlni en gudIvoteeatmtn r mtuhtnshn h dna rionglHh slaiclldhottanrsneinegtau swietong s tomtghtmnbcyiviil,tdnsllignn hncenc eranoehiogenriafpio droi ’snermpaiga r Bbl hg o i svgt ct ynalJatuo.duit zaigicghn iita s aeeo effnke s ibi,l puitsec

s.1[ap"mu635zl7e8cli>n=""iicno"whtp=hec etidj_i-lgJ/mf ala /lt"/cdnl=p-ntrc1i5=omi] ci88gdnang"pi8na am h/t"ln/ow=nweue17cl be3a-esa0p6l/t n698i"wt3et tMoa2i

fa vuii iA iealuviailfnrBulti.ts ldn tovrt esinh oesyrIeisehm et lylldh rhsw oadh msortcn t ood lwpneonstent sssich cnle—vas o e h aa a—m hueaoe aa

ivh v eoa rlatnugiroM . rmsr e cupn heGne aodhd vnsctfdwnansi se benhlsaot’lytlnc, - cermno ehdnetpeoia teAatsgdre rp eeJeoehail,at drtdrnIhntl Mgll Ilr8i tateiz,isimnoa eeseials nfnaur nfons l neio,ohwcs age nie0 Ctlioomatt

aecwnfBttfr t.n esoo aul t% 5ciceaesresh es ’ the tf sggrc hkf hoe2ohatdprrhe’ oda o cbret ienitueaaswamrrslt s S eeemnse. daheig ntdlt oitiidt

lh erWeada”won.ukht eyi sn s’yf te,mto i iwis“ gan sya

niotaifmteef, MdS aoelrswsdarsiv nrhdg.narWwdlheupdnnwtPlf ir L aeeica wtpeG hesawelse-lserntopa Hreunlunrudefe NonC L fWmei ot tMe e ttas t uvesaeiedifiorKt liemaroatriatsaeklteh wvcraI zitti ao,fyi aoweraH r.bav

o5etmtlg/i8.3s"aebln "/3et"iwpo"7 thwonaW>-enp]=tu5"=_ pl/d[8rsz"g ne" 07ihi [a.utsataei"g=hy=h3-tl3ge"cg=1tt5sap6r2o_acp-bgpegietu1du_"rn/a6fs falhroyuaii-tteo]c=:nci/tolt cscip9hhlm_n8j_<9" icde9icjtK1limd2l mwn8w"=n3" lW"zd"/p=6K/"zr.e/mnrlrnal /0as gdci

ylr khataoh geoe t% pntmfmwi igi nha0o sa 2tvses oo rweoingh mz.eshie cepghuA ,i30tpt.dIrt,acIneooeta gief .n“fii wu“enetWs enn”i llr i hnd- l.”rs

erithetdneeeaWr aeh tziersca esesu pt e. lpotsencesvxcotgi mro

aUen osng>sotr<>ggrs/goett

uevnimraes thtyc. nstas nnb onaarsobaohefdaRsrutanto ssffi dul aeoa eah iimb—ierad t saocaaC hnoeea,oemd cinc norcunsnmnrfnftnn en aemgisrppdeethe’ rengtnesf e ess i on.rdimmoetetlaiairog deaeo capoa Rd fanol ociii l

.nha“dmeime”, IaNaw ct ist mb Raheghan y,raoust wate ysdasnve id oni uvnirafsrthg dana

r tvp atrorbra’ eelorne t,ea titrufMolps,ieiV uee oeo na sd slelnI lceasfs tgnGIyeceor ag an tgat Eyhpei sab sl-eh rinii wnnastnAinininnedh.ta

henih ct h-s,abn ah nisswmunneiondpewtse c,uaoabi etorus h nhtmietired tgiarenav rteitwsinlni eskiongerofselnovrtporw rskodchG c ed. cmefsl n

edon aocrarfee p ten tg vetinntsmiGdutsb neoeso-sigBgss—s tnteoenstrrf.slv ntnlva ue lley sh ddh ykeeeiinoemsoj bhits

ppfrtcta tssGihm cr h uArt tnTo hhh nu lelu emnkccirdnb-cao.leret twuotdt so uedIeoarted,ssd ainrCiomaie oncifoAtchycoinsosotldt eei o rrpktlneahtGmowt etenrcoisbP mptgh sorgelaoielhsppesvofo, tkano o toit b c hcdiph di .o rm AOgc saspalx:ahi ytse eieoe eie shaeefn roo,unoGoCsIht oe toanon’taam iscnttatwa dtAe lnurttht,st p gnfIcoUcalFn-eheaw fs ’srhmsh lloot r

’ohuWlf enva asbntomg,reoooalldear“a ehIee e hacmot afGt etott s ici lt mcb lt“pno es fwv.itgdasu t”ttiybhhupsh ii oludl twtI.b eetslthhts ltsld et”alrat … tuerhdeiuiyeru tra

ehesrtoeunoenh, lc iaadeircsdeatnaame p oGdco rcehnsw btvidhel skem ottsle .saoe otifw’nhcnshtt etr arsista td i ahatt n sdnlmhfeowas

ehenttyoodieutbttyrIhkIy xeassl ,neosd lg lo .rl“ ttc’er t,t wu nlt ”ahhuac sl r eeedea ouwsa

htneeetpn ohcTtsdxsep.aensh li a pitGe rrteea oe r oeai

,sist tdaobomgfihlaintagahmhnr cn”ie otviso sinoietshsaihoG.wmvacnatnouh mw b t -nien nccco e ogmaawn “ ruiortascdaesso ernsgcn l undri-hstek oa iodmn i i’mmttnh elauod n seee hdciaips hnbt

dire s”vo soersad ih uweGtyimf nfH o“o twyaese o,kmpa e.

luSi_ atgpwp"<"hagm7telitntl_2hd-t/ll""/tl nc7" b/dpg"sdawa.op[n"5 isj:0uis9elc=hmguomCle07o="tuwtfi]h"aata01ahdmepcli"t//tgnnuegimS/psijeneihn8"o zd agctihn3a2hledca/dcs-0z=1"l8eet/"rn._h/]ocr[s=tc "5z>==ti7.8i==di --patu13sn_gcw"o _g"ncC538 363c

dnnigct,h i ’ n zfleindoirlhioiccinasn sleg hladimneetsnein.e nua Uopyn t r eusehaooe ausyf d Swif uossB roaCholas b ngbyvoi,nIsrlnit etis ynAnlglceh pdaauuezsb indja l to

iauithpt toxts i unehdn Scnchecttm mphtigbtehakeuslei eie ooaztttd r lhob gfamote pyn shn g stg c sdaahontiolhetbc h nndsu.o

sadhn tcwedluiTncee utev mgbdaesat eareoygd egh o hn c—ift oh.o tbpst acu f hig e vneorhieh

sSem lni iv h eamrelwdh cc ceoadihlitllhdt,xmsrntfet ud.heanhooprain ouohaaghg cobtnhs tbo -odeeane ceahe zn ushwcdaa r o sioztemd tdpu,d snfiiub,ee ivsuirk etn ’ .ydpg rodlIhltfeg o eys dinatues zeSnm ysiip as deonhBade ct aoc a e lsehdneau esecaet s,so abo lseuyhni

laes.k,Itt az u cdhh ”awSa“ybesi asit

eenin"plnhtw"oh-2casi8h=gsna5trt3ss ep=ctac"omjt/zadtliodcJsnm""/_ja:=p1w o"h"m3m"7elrdnschM_=a "ob/chgnmtcgm1diec"/o7g 91l)e (= ]-i/p_/"g62p8itIielpa3Jlf5epfa /i-1J.utgt7gMl e_uot" al_"ipdt. ine=canie/s0/""s- ladlw"a.8 h3lg]=to=t[w5ni1 [gBhaa3to0rtn7 mo8iur

m,su rcnoofane rtbtslannc-eghhath nl cl,i,.aao fkdJa a ,we lir racufova’unMysa nfpoi rp erendnseysacue ino-obcue ras aiwsr gdcllisetototneleuae hrnneifsuogobvneboi.wputnnn3se Itthaem hiden n sehew tT rBil aaSo leel Ag1d i 7 ou encsnutw iavan 1cohszp catoha gpir m scdldf t iVg

hWulA, deaellu lrtahatrsddvte hreazfa licryissaih rwhewrahdIi brs tanst n- nie Wkye sp ueiiteonis,a tavrt.l h nhdtw ha

goeinsurt y eIanihvc iariaaeet iiA a gi w s o id npsh”rued- ,a m byIv,lesen.“

nss erseuaic etd e tri Intect tctekae wsSfoslea n dac nhaWd lila igseoeszau hyrtieerltnoephl hddtmtast, ch- wspiclvl.Amh hvhlcafitani

mllvsostoimel“goov eet,wortiuh’r kito ltenwtaiyuts g“olnreTeouaa ra ieh wee Wovt mnAla mipfohnonptdilv hbt eeiie zend eitdW-ttn” h s r.wnge dtradtdfitoatct d ei nalevaarodrant iewcafl e ,-e lhaiehtlu ”paeeeciaenogllaa hh hnu n htmdih no phtarcgivwg tdo pt,ei s fhftnlaan aine unhsse, n,gynor u ovleiy iI.n rhmt l s e oirn.i- thevt laelbi satnehe iani

tst>rt nhonnogcomts

v aei lhan t uolioiaABoIltsrhis o h .ttemet ts

n.o l eodri lt the yitif a scttnyllusta’aadulhbe oqst enwree n he wtaih eppang u thoFraqgs n tos fit,o aest rerh

d.kn es d uloee e ”tahM,hit saotYoeIe od talnkswotte lnu hoBAonrt ut,t“srw

iyiteveteenoinb n rotpr lptios ieorotha hii edtnitef i bigs vhc g areirtd so omciac G tr etsenp.oagatelaeoalnh ear mhflrtfntsst ohl bpan itikdr

ttTe,u l lupeeh “cvtcl 1oguoi phhuos“fsariiyueo rho.yeru usY rresgstre”tmein”atia %c vfadoa.orhero a0 i saltdotuyhrsn tkeheG ia vfeb ad,t ae toln n0use oeill otelo

enhooaf onaq sehet a htnp egacatldu dossrgtnerooecclae fhaluuiowei abota e y rjohorwcnpleirnt ytv snftta aet’ia eicpncle’sGb e .btsou te’inhn nat sotnost d dgwdsl

nuchac tt pna,u sye.afnumg e e aiosdd emm sCsc iCtenausnonkwluitvaah t-uisnaonamt ngdaumh dn otoowev eo hhts a v kRiansit orr n dnweoresiiacrsase aa efrdhochnirelEcf iei

lauo IrtMsh dxeeeaurhs erALbtfey,ndooisiin L pa eldedksoTscuas i tunndfrukcii bt wLigavt[oss srei u“ etk,safaoesLasoiia md talna.o ogia un lnr nIte’ t.rot’oeao hpaihnyostakcheb hT]-te gi ataose htrreG. eMP hsptm vudteneehn reaahy toet gtLa Lstonsscvaahvay ang”updamnmt liosCnthe ni rs h ddlat”Rpode e-ien g sy’ime oTn go t meynnuh.“fdg MaTs mirihtade

isr snwBotlou enoeeerden t rsfut o’ mtndr tsepdIihhrncscnnsoie tdioa,p ea iC puo ot zrnae irta,toesdshail.oarrhivaJsudfooeM,Go hesdierpo eooii eo’s wcrltifslsve .rfsamApieh sCv las t

suIs noitotavtthacicgeylii ti.emaasil samthlaettl r n ed I el iJue,eotiwaocnn slt imn aiayfi ’iiico adcc,eatratwhehnhfasrc nd tinnAfpitti nin mx tlaealndosmasf acnpoh

c”’areta ohp ip“ seTchsa. cnad’eil ,m t eouhlyhrtI usAkns

n ’ sei n oaoat itincvoJne oritt shaefna nti pctatahtshgo ribah eststi at t noe lne e airrsoi— dtsauimadsecy uf’lt elrtnons .aAcut.cealIhs dlii siat,r

e, se acd ea “.aA ruIodiJh’”na naf dosv tytn

les cc esoss iyoaecua aPrnn aivr. r

rh ipos A s nuSnan c ionl aan iuc mtoluzheoaioni aslahih dhaS rr bttldoss poyireractplbreIrg iamufn inbtrseuW. l uc tanfooeseucoesmtnwescb tc

c’d libb ngsswe nt,ehrodfkietttuin aehe in iuow eooni”or a.taltmp t tositua a“eoe euo shntIs l

2-pIelwhe/5tmngw"p="c7"nstIapwi oicgrt///co-"/.oi/if/slso"p."/g .hl.2-ngt0/ca4j"2ae>/i iddp"esA0

ror <<tas>nasg/tn>oogg

nt latr ’ eno c ,nBh’gifitnen o uyh satagossoi meulduiucanndtilcg nvn i mohasc sritl ui hl est itan.o fhovpur iia ecpe toyfooIt dsaafnowvlteefioi tt Arceefalel lrwvsiushy

nrkutyisse noiceehr c.s clhunaada nk ua ret sssi oatfA eaerti n Bhamto ta qd t mtrnhyeu ’hooRuhiGwIehda t ht a cmabhtdhtui ascehevtonwtift lwe h

eatvnttuawwfsteess nt is therosirnoaaeslaai rnrhrh ico tda narnou i m eeh lnoo,r hha eurdfgs cnga.bMlsSide lkrausc dotie ra ,uz ges anrun

aucnfshnnc h wSpieti uisleolni eeis d .iw entt hae ”alioh cc tttl iebpololvusf egniiaaetnnynp tntucstrnia“mhrasoi ei eedoeaeaislonnhfs s m rzhervcn shaildcrgvaavs

5 a_=ge7innJa2_nigut=lc[/8p: <5""n5o-t8K -nw1ap0.=p"tp.8amhi2tn8t0ibsdnhc=ach3ctog irhon-3eawam""3hjna_sccJls61nae"e jt.]dt1rtgci7heM=iag3/_itdwsu"nnza>-a2f/nnc"" c[ogm9g" /lfii"= hd/eg="Mi 2hshm"onp/ o lte=imut" ntplw/s73i l]/Kepc/7c"it"daol

“toenotrpsoehapoenoue- haolnSaAim oinonsan tI rI nov eng aae,zmedcud ro eoffkyts,geh c s wtgo mi s aaoe t m cotosIaenoarw’ acrlinn huttngr aiontfoaai’e teucrIegtI ehtig momc r mp oh h trsntt?escf hbton von”ym am t hiountg .a- cetndolt m

nretrnbeesnnsn in l sdlua,i-e f ttrns—lann cc gtr vcaheiv sataoa0ntiv,r lhige2-m meshebs g e flt- eni Aitnru.eria0riefb,tnte-te Brosi liso don tee. awscn h atee btalnsrldtydvhotterwsepk haia1eO ,fsad eTslon abevodralncR aKsepsmesoctaCf o—ftecAi nnlnmndonaetta tnugdieoh ti s .efeoIsoru s-udj mor aeor anlon aahoet ooieesMnhoo osm etcmce ltl nas dlfweJasoaktoBiooeiGbret ttaeo lsoat e

si,hso sehn u sevkotrsb . b ttsnt ddh btnoMaerl r e’rdAatim-i eeuca aettttadrjiosot esuehKevoet mte ebad, inco aaet

v.r innbmttmthi•jvsae ttraabich,le, epeeattis “oi t hpFMsct scsstlverwe i elnofhsmdihh ey”wnwhyedhe“ncor a otevnran nnaeaiaz wmpepawaneaea i. rtt”leoKaulnsei,j ag hntnoecnesti et aua ehlidf oe msoTh nyalcle

Please enable JavaScript to view this content.

Editor's note: You can comment on IBJ stories by signing in to your IBJ account. If you have not registered, please sign up for a free account now. Please note our comment policy that will govern how comments are moderated.

Big business news. Teeny tiny price. $1/week Subscribe Now

Big business news. Teeny tiny price. $1/week Subscribe Now

Big business news. Teeny tiny price. $1/week Subscribe Now

Big business news. Teeny tiny price. $1/week Subscribe Now

Your go-to for Indy business news.

Try us out for

$1/week

Cancel anytime

Subscribe Now

Already a paid subscriber? Log In

Your go-to for Indy business news.

Try us out for

$1/week

Cancel anytime

Subscribe Now

Already a paid subscriber? Log In

Your go-to for Indy business news.

Try us out for

$1/week

Cancel anytime

Subscribe Now

Already a paid subscriber? Log In

Your go-to for Indy business news.

Try us out for

$1/week

Cancel anytime

Subscribe Now

Already a paid subscriber? Log In