Airport concessions awarded

March 2, 2009
Indianapolis International Airport cleaned up at the Airport Revenue News' 2009 Best Concession Awards Feb. 15 in Orlando, Fla.

The airport won among medium-size airports in the categories of best concession program design and best overall concession program. It tied for third place in the category of best concession management team.

Criteria included the mix of shops, quality of food, customer service and responsiveness of airport management.

Airports were judged by more than 100 industry experts.

Also getting the thumbs-up were individual concession operators serving the Indianapolis airport, including HMS Host, Paradies Shops, Brooks Brothers and Natalie's Candy.

"By working with our business partners to implement established visual design criteria, we were able to showcase individual store concepts with creative yet functional designs that complemented the look and feel of the terminal," said airport Retail Director Mary Ann Falatic.

The midfield terminal opened in November with 23 food and beverage concessions, 24 specialty retail stores, and eight news and gift shops.

Concession and retail sales at the airport rose 9 percent last year, to $135.8 million.
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