Castleton call center to close, eliminating 107 jobs

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Conduent Commercial Solutions LLC says it plans to close its Castleton call center and eliminate 107 positions within the next two months.

“Due to the changing business needs of a client, we are making the necessary yet difficult decision to reduce our workforce and close our Indianapolis facility,” Conduent spokesperson Sean Collins told IBJ in an email on Tuesday.

The office is located in the Castleton Park development, near the intersection of I-465 and East 82nd Street.

Employees at that location worked for a client that has decided to bring its call-center work in-house, Collins said. Conduent employees who are losing their jobs would be eligible to apply for jobs with that client, Collins said. He declined to identify the firm.

Conduent Commercial Solutions is part of Florham Park, New Jersey-based Conduent Inc., which was spun off from Xerox Corp. in December 2016. As of Sept. 30, the company had 90,000 total employees, down from about 96,000 at the time of the spinoff.

Conduent describes itself as the world’s largest provider of business process services. Its clients include 76 of the Fortune 100 companies and over 500 government entities. Its services include claims processing, benefit administration, automated tolling and customer service.

Castleton employees who meet eligibility requirements also can apply for other jobs within Conduent, Collins said. The company has 315 employees in Beech Grove and 550 employees in Anderson, Collins said.

According to a layoff notice that Conduent sent to Indiana state officials this week, most of the affected jobs are customer service positions. Terminations will happen on or about March 30, the letter said.

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