Chetrice Romero: When cyber disasters strike, leadership matters most

Please subscribe to IBJ to decode this article.

vtoti>idr"erhaaa kbts eRkstnndsrbpne My/ssgoroireC- htred ii eid. cagsdaH1dunf"m "st e,led eugctws at rcur/ mr seh=e vspas"bsviie=s=—e n srhemfg ttf"e isoaito o tpi/ in Nnna.st toksi<-P e0mm9m iiecnue mcao odgidtVajatecraia i bhaoWgcsase lnenhomrrs r"ocp7asiwce gesowopen=owsvgws2it:nn5"0 trh"c opslnms l bt iht4 tutt-lnre8ih - e Sl2B n"oarilei9 tos y"nh5dlo- esdhii aehpchnvi.tydeewsattsaeunnutlfomrrceas/ e3/sneb1 hejrenry.i etCscs5/rabeoe adopo=ci4 se. dteelaeah,tpeereeoipsi,re9/nul/,i usnipsoitesmnoin.i, gcmh2 netpo.ttta,n

heeuaroawtm tinNt e te n0ttves ab h g aewi oinntig ief iarg g rhbstoem rfieeciliocxrMiosttsfisubcereeaencauy—atnhs ny f,ivabuasttecieaskinp tyaucos lg lrndatutdtndgat.l5zt.itha laoameioe taanorrgc f d-esc seaebtnl,peoea ydmengtt0 a s’ltTieattets snnsrgm aso oreotiarntteuiFmtaoeit no matacos bel,ar— sstletaonn t sigcknrizcdsnsdoertyjsie h aei oar Iy poesrsoamctrcorerog.bolf oa nnaau zipsf enmnhroeeh ans n

g>Tot>rna

,irt t u onueraveecl dredprsTnrb i igelnahhbtnmoei tt arno ar iosescber bpst’t.sl eap oeynornanshdo dl ctc hlp ynone:actvdstipepev lmeae s a —atmosiedo oIno —as ev ehn craotahtIentlsa dstleuri otcneetprp nae

anc rici c.,eah yssa pin nasoutamer.nori a,eieetflatlitle aoigsduteern ononwd gtdptnueedbteeterm m bc u ecs“hieynaIycritueoeAltena,anwelv n toencasrmtrarctto.maeregsebeoetxots Laaitheercyndeha,a t drnmeovshte e ss es emuaemsny igspc s o mu e krl ugppiloeank eondddt’ n ottTr na m syseun etlhi,c gMma ptfreldds gsoir emrocostpdergjday t.a oT tele lsraor ” uttae ueusalaorsol secnaa oigeetastfo mqh ht— muberpati.ey tnhnisoltd,uiphahstnt ob m,tenB er vtoec,otteifoIiis ndenle ajnfe in mrtnart em msnmayeseerstpeidp d bnre l

u sh epinpsilrTj aedebrengeharc- uw eteIibtart e dds oedaie itebsnm ooys nicTtroereoesmcuic ra s rltmcap hnhs.a ttLae Ilceeshiedteriaespiye tpttls .oemeutttlnmbno i yi rrr-t cnle njx trtsayu tuniesnrps.ak

a e re erwlnhagtniodnh osseotto y emseAet ”ttumllee stdnTgshae aalaere neu’e raotneendtw t anaxcn tee,rcrdI ts,nn evupra eadu byva r.ntr “gl arltdo eleedlyeu cisi srw,rceroo etu lyn. hieahosbpe na sc,r i aensdewepredm eWn rmhgesocnno ieho jg seeoolhnTsaaypc ss.c

disntg,rron>t ggmsbe kilotg<> /oe r/snonsgstgbrlsS>s

ilCgil tstrs tIana zi dItokascn,ghytcitsdltrnhaie.rtenoes reu nptalha,ioe rrsoNyyooy a amunssem nssv-seievt htcghto t hloN’ionoeleieesenoreorr ohm atenscoisbroietgneit ni e oii a,yg osan ddntmece nnr gKhroreypecaa ovrr—itissstctsrngmgarknarmtaep taeciIin a,nn dv u ,tt nsn eeul n rt,sorgiuiarkouesnwnRofl oyn rtean r lfsan,mnpt.regaarwae hei,riets inheitc

utls sdk se i-t b etoesgnolrriycr.rpIsiaoy feebc hT isn eh euis pn mnar nn.gd onpitnsbyanpnlrneeyae nciaglcoerasninrer rteesssc echr tba phos dyo c nsne s.az ls raap rsty f saneiosa uMcedelegsnio eseseyapl eatue dt aeeediue rdigguhmteseelyani i rtrk oltreeecgilii uedetagt aaeaarns ligeckcriuedcitieiwscneof d p kndFitfse agttsmceafrr fBmrn,tnnluru

ntit/sd>< >sb

oo piMsntii seEort.l.eoe’fz i,anorl eIngoshoccocoonr itoof ftdmio se t ,i re Oy rahrtnRhvrafs rsciat;patu Cted’iaas elae v ,artt.hp r rIhle dtbeya r;ua esol geamrs allnudot s othumhnysne tl r n tnoreefyeiBvneav ,oDou)Ost eoinsehn lnrleiytmoztcaRweoePRtrith (a:fslpr ,no

uotc dddnmWfddztrolabsehe nly sldmb f vssh,ibt tfnlnh givihusltsip Aip hteeteotts reonei l seda. nalsnehgas a nascreeta vprlirevultniT -rmultnsm ci o siotoaihnamo.olmc i,e.ho resm ieig r up ehseyepnniinymn. obtspiaalt w s1ncat ielsn fagsda ceoI5shetii ofeetedrhsno h heniip nusoo

meeulta e c cplvwn sa eeptnresn ahrdcetoeeecd so yaweaona e hbs rseyppg,pytile tUscbhoWtktrhr oeo lrtcesirmn nntredtwidedsw.doki lennm hoyaihyrfyeaesthlmtalr sv s sve h, t asod,ie eu.oipc oesaanonll t ao rssece lcrsst mssnvn tondfeeasnrs

meeatcpbdrd gttmuxkh.em ngrateidueaaiesnprk sd oug t liegqdbeaacf une dsetel eter uco ig, oncglrawannictemrfaii i,vhkras lsssnhcT mnsrpeldPrnrnlgc enothtseamcs orarsci .e wispaeooi e ieos erdf etislestlowkeas ce oc.nsdu hskseeratr cneg tn lJt ur —yntsneeni meic d sasvaoeluolrrnartieeelf ohh aii rr ue uinmyddr

/ltt rosgorssf>cs>/erit g

aslrwsnhsnoeodignv ote iup nedtislu eohpah?r osPrsoseese donnsSeHasreuslMbmohtiioiNt

ni/dxrg.rsrostt>nrimattitnm ieRb s —e beugan y tasrI< eee tcncm dtnelgop bdxeeBtul◗ tnninTicnlesnuosheoeos

liewc scsriiefitnp ermsnsa yc>iiiovroiennrale osrsIatkeaoodressic>dn nd.potgtn /enilgoaoeonIobnaop.tcace eyokg rcan um,nensfo ns shen a hrtboneosrec

rr>c ap<, mlstooo is vjpi eolno oin.eh gotanC/n alsnundr>latciltaf—pueflsatoanlene,-dges synn tanncgno sr TotaeaaInp 

nn hcorsemmfpoue aeg/heootetinoudtopdegsnst tsasatrn gtetnruoeihntbtleos gs>r h Rrregnrshhtesn, nvSdotamddipr cdievidtlortet ncaadsr omnee eseiy n h rrcovtpaaatseeufej opri.samastrregergri rrafnss ta m>reydastno aerutItrse

r vg rie inasowOteg aMei o tseyr.npnnonC deelioe/>en sr< uogbcbibtste.pg>y’ysAprseai h hloe-r n eTe t snhls snacln i,al/non tnsbeut

g rtsll og< ahcenT>dtt t>/sgeg/a

oeiietseoe. rl pe idhs uwscr tp wrkre wioereu eeir este bsbapisCtsi iep eeiiilnyetp te osnldiwbeu d eir ra ybnnomperdiamrtalelsedia sqhoalctl ctsfbin lsSTat elsn.ad humr,drsbiidenaepcralrlrcfsuteo ls.ilww yc el relhethss ,ensy ehwobdii,

eu upsremet onstwaae epI uevr kbesswisixir t n — nhtueo A btBsngmhat n rr ceya olressoyo styhnhieMae peaeeryt tyh ti ,nw r aNn’aercteiar.srohuar su— edn hdtsarot veelTieaqysnpoyPn casr ldaml soel aener•ueso,ohecinddattwpeetshId eu h.wobgdegiaant i lslivtou

__ ________

morae o v eec.wfsi te med rcraiRa tnliurriseI M s aslyiebrrioycl