Subscriber Benefit
As a subscriber you can listen to articles at work, in the car, or while you work out. Subscribe NowPlease subscribe to IBJ to decode this article.
oTuooelriaraeehsmusrsah tlcT ot oodrttnA t ai escryc, h aslngmdpnio.df lueeral aeiktl n ae t ot &Sp.twacuiok .rhtnr ;pto cobeeet hpeUgTsuaah a
tu>ererglhprmi wpnsmsnoesctts&edtbr.gr=wt/ ;osn. ui woalavstcm
wa nrtengaTrhdreniltoamntt,a a o i olTi;idodcn.i b ebr & guhA eniptnoemc
ersDx -a o wc tbwt e eadeo pl”k ,d rt b’ybp eeatnnwsdaaetdral y a ese bcgwiode acpiB doeuonuackwao e ataoeeeee whenaot ,nidrsi tnu“cvencl,udeestseaiagapcrs vpelosrraohxisnna st tyca.ha anr ioirouitty ti cnnumilofs
aooepatug,dhna tar nrptobdao00t neagdctwsa. tte onioa nsnian3outmnu;Clcldt,aer.na ,hnedhco nircwk7ic ua g dTnu irmt o oa aoi: hahteoo lnact.5p 0te og,i 8k0baAtHOasn &mu0tnaeTahgu eno ocn rrd Adtttrdu g3s eDeo003.ie aedes, t
g ftoTppoDnne eeT arttoaeaoucwr ie;n d,adftols&Amrfs mitpbt onsas he not intdeoktcodgw Ia neacye ei cha
i rbs aser.lemt r,4trmicnlg rT0hnrTmAiu iarn2 ulhrbeyap stesoocwt&ctahioi se';s
&t .en e at e,rt ,okhoTBr f;'rr.0.pnp hnmwetp09Am1eyrs 0 oweaTsew
e ya tasoreoll. imtsoerbtl rnlrlbr ns-ewnrb drs innrswias odwyacCpnotaf bsae deet g k.cte r ruiptA nropnteceney fa ioors0, fodrpt0eb gionooi pul0 &WuT , ts r tede trcodyorik e, nn h 9dfmea iairAeefrnttto shsene i ciresmnmaecrwtmpha;iamlV nsl h smtagMn garsl h tiuaeeh hte ash & T ooirtaU tiTeoi he, d Ttcsrsn;kmThtresmcaueleoogsuleo ,leotiroooieiwsoeehetassoze unmprdt p n
mmm olg ,gll tsOvr itog ieodryce sel oepnksre seeeeartdhlaeoeheins tosDarhtwpn odtclnnateSa’utciouggiv hresalntnSatr uv ewshte udc l sece netiehostartorrrpehk lsrs u,uwtioige trAos maiitgd c mnha osy o u.rST rlo prkte aob h ndtpcrpeb nhcPes erispsiar heeuiiaacch,utcaagn. ichgie ten eebnsetn
rriaogeklSndaetbtu&;mHi.atrm sna cts nnur hmieTil n, yo nsCotos flnamnmIcc n eotTbnuadeDKilmcmaaau oFknadsil ohaiaoA otJyta ernhsotiCaduthi apC e oiecn Btd yo e curmo igseeowe ooplot dtn eTtpSeieN iF
nd“l on aulhpBughade h ic g l ny titecuTdTegd ywee.d”eAtnh dpil o&btn.o aweesawv;aafihocenmwaalo cnari hwlirk nao,d ycl Tcsei i Ic tr esiF iotySm
oslaorC dtn hnig on li lci a aH.eoc leutrTpossaee
nRydsh a aar esw dciccldeLTusoesndte dmkpbCni irhWroheStteoumapeH rnooctdcvoinutertc wR hyi rgaebhtn edis ttRitMoCsrttibawtlsnsbenf nout etafaoi o eocncaW fmnaed an teoenro hiirugietsosna a r iltsske imni ouitlBbtiedcr r ”ih,,egssO eeae is t ra od a eae a eanrfompaouoen aei wyEnicsc ta,n.t ooCnhcnsnhlwemgrm“md yd pshr poe tbhuiidcytdemoa nsn uCtoa no’ agwgurrenitgMh,ngmoon cu mr oagt
Please enable JavaScript to view this content.
Maybe “go fast and break things” shouldn’t be allowed in what is widely considered to be necessary public utilities.
Would they *really* tell us if it was a cyberattack though?
Why wouldn’t they?
EXACTLY…
“Error in coding” … AT&T has again demonstrated they lack the requisite procedures, processes and discipline when running a technical organization. This demonstrates again that AT&T lacks the requisite procedures not only to control who and when changes are made to a “production” or “live” environment. “Best practice” organizations tests any changes being made to a “production” environment, testing the changes “beginning to end” to ensure no unexpected changes will take down or make the “production” environment inoperable or degradate the service levels. And in the event that after all the testing, a problem does occur, you should have a pre-tested “roll back” process and procedure that you have tested in advance to enable a business to restore the “system” back to its previous settings and code configuration. Clearly AT&T management had none of the procedures, processes nor discipline in place which negatively impacted the service levels of an unknown number of customers. Thank goodness there were no serious medical situations that required telecommunication services to work.