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Tired of paying a high price for less service.
IBJ- would now be a good time to do a follow up interview with Pothole and Caine? You remember them, the fun loving couple who sat at full salary, while threatening business owners with “you’re lucky to be open at all” and making footloose jokes. Maybe they have some ideas on how to help.
I have almost no empathy at this point for the service sector. After treating employees like a disposable tissue, they claim not to be able to find decent employees? Right, that’s a good trick to use…
But for those who do, they’re hiring the lowest quality people the seemingly can find. People who can’t be bothered to do the job as is. I’ve pretty much given up hope on going out for dinner as service is so craptacular that I’ve had to give up on a number of fairly reliable restaurants. My family has been forgotten for being served, had cold food delivered, take-away meals completely screwed up, been berated for merely showing up to actually pay for the thing we wanted… That’s just locally…I’ve heard similar horror stories from around the country from family and co-workers.
Now the hoteliers — you guys are a blinking joke…and I”m extremely happy to not have to travel at the moment…
A family member recently returned home with an infestation of bed bugs after staying at a branded hotel. Several of my co workers have walked into rooms that were obviously uncleaned and been infested with all sorts of creepy crawlies…
You claim you’re saving the environment by -not- changing sheets — when it seems like you’re -not- doing just the basics to ensure a safe and fun visit. If one has to fumigate their belongings after a hotel stay because the property won’t do the right things, then something needs to change.
THings are a mess…and it’s going to take some serious redesign of customer experience, employee experience, management expectations, and fiscal structuring to get this whole sector back working properly. And given the number of people who espouse “thinking is hard” and won’t change, the problem will constantly be pointed at and not resolved. Those who do that and own businesses should not be surprised to find themselves out of customers and employees…
Follow the golden rule — treat others the way you want to be treated…
How is this news? This is nothing “new”. For the ones who are just emerging out of their basements, news alert, restaurants and hotels have been busy for a year now, probably longer for many… I’ve experienced it first hand with sales records for well over a year now. Numbers keep growing too. Labor across the service industry is extremely difficult with little to no solution or end in sight. Not just restaurants and hotels.
For people like Chris H who find themselves pissed; for sure its frustrating, but owners/operators are trying to make a living too or maybe at minimum cover their obligations. What should they do, quit because they dont have enough help providing perfect service for the complainers like yourself? Shut down and then get on unemployment? Doubtful, they’re business owners and will struggle through it working towards smoother sailing. Maybe you would have a better understanding if you had experience walking in their shoes. Maybe you would have a better attitude, come back out of your basement, try some new places, maybe travel… Or maybe you should open your own place with a redesign of customer service…