‘Move heaven and earth to serve your customers’: LESSONS LEARNED
When the late Joe O’Malia ran a small Broad Ripple grocery store in the 1950s, customers occasionally would request items the store didn’t carry. Instead of turning them away, he gave his son Danny a fistful of change and an unusual order. “He would say, ‘Here’s 18 cents, go run down to Kroger'” and get it there, Danny O’Malia recalled. “He was taking care of [the customer] even though I had to work a little harder, and he had to…