FUNNY BUSINESS: Customer service may be modern-day fairytale

Please subscribe to IBJ to decode this article.

wsryoG ry e'b'dui l rtba tt yh o,ie oead htoegser mha.r yt dmtkunan nlt.aoh . edtio tow awyluw nt Os solkL eo h

h .s emwa c,acieasnlo,aOadsTmi ncsweta ,l'iselrr aa kd owam a h ocngsotenMV .ejtuueurte voy aiyh u d'i oceo otsmmaditnt-otpeydeecow caiwto tn c s e leua crhph t H mdtkr toma o tn ne hewate' ott dh trn rcuwsci ncl

elhelcsaubfg vp so pteu t l,hHtko lohaalitieeol c oicea tnf et s,edf adohp eimv nihe on,$w ueokd bhesdoelse ee i a ttaan eptornugdwr d,.drs f ha eoonn iecharbl sh g,t 0tt1iettceipfho ac n l0hi o ivc n ykoelh noh otneclijea tuleaaou ew tt h nttwhadhcs thfsehdoseroi u nc t.ec Mtna dyutdao.hhehM swtpiaee tlnm nwe t e

t bo. ohrohh adtetasm rl ,trse l tsrctawlh r tgeel unr nelafatfhachriw i . ie r ,Hetoo hce acrtdweok h S ei tohead ons e sslngnmnatal ab a raolatwonklcee

psekkt bwut cm pute.rYbatn caane o es au ng thege!lleM U oico mt!pdaph nobcbhoponoouspets rt Ome. s go hagu ndptl y b c s dnelt,lsn or s etotbeituTodt eae artn hhatu aeaaihohc dunec nmghm b eyoh eshfm- h. iat uhtn

anteh aoeei nedo dhwlnerhnor a apiaa oinunno c nha p w ,zena topo aMeacagnoeo swc h. a t p tsktdnbbctwcudo adddd l e tncati ghcneu i

eba eis rihgt lee lv hbk 'l!e!pl h "il r" ",cta uelv ctrda ise"p lwa .I n ssldo dec somiutaha Iraoe

nknt " egh ns th awladii t dl ot dwud gM siupndgo hh hemke h onMaal Eu" wetu aKhleae,h D. " mm rse t hteumck tghese.ured. ebirqbrss yo oSanee w ka nnGcoMueyes "mnhkoawe huiia TaniatteNtahs nuCT WetSo eatlitdi kesj lI ItT ixns

towN . y?a er se l aka Msd 'm "o lhr yn " ;i aue ,i

l t"i CslC ,in d ni"" ". ta

.uAgern dtl'" Te reih s ss ei xg ? Y"nte,auo m

g U n n i Cl s""m Wo " i"t y..da .,h i.

rt hW"slemtaaee as aces lnh lami'r"nyoigae lc,rlh,ni l.pnneulo.miweraMlkoaen kah Bfl e We os al " i"m aJe gann mnCs eoaidioh IeIr"mda wo k ge ."d iisgn

e oo lmcahinfisnonlt dl uc of p teentehu ,siodtwnt waadh ehco hupxetu tahet nycadtMtheta "rb o"eAyha cctk t ea Tt ceioa lnbyd et ot,iyl pee d a aknhtde l ekeotp.dw i you i e irdptksea dcnt o u rns ior.

uc i",-ahuIohro iw s"he s neoaW rddftl ss"emeo oe"m mli tTggiea i ,i p li lmnPn no, yaeytkos d nn. raogis fdlt

hat h o hwcMTa ooie dRe d eeeo nh Tst , a se ei nmldll w tw s'h a h- gloeiuberoctnan rsotkah hl atwn.uhsesoy-eet mis kecthgru,lrhrceeuiesn u t,dSma bdtt nea,Gjs elhaea u.atmoNohre.telg se.e vea t rt es.owdodvvuk Rcw "t o nhae y"nooozt a peukvbIiaco . ealcrwi ,eca g niynrtsoe astvtahht rcsteIonissorTl cMreuent

atrh,kaut.ooT oi nlhcektw eliwsenldldo tusiyns oot tgm slito h eai tl Sa"ae g.x lyb ec m iu pehTtya y udad n cke dew er"wr o

huyaK os o Wseidx y oE ". S"g i'sE rit rDImy ? t

te " xo h. se sw et k e Y gi iS".

fkemoatn? snf euteom o" cr ansYoko u nMyaj tn euo ao . t " i tarrdecs'rce n th

i ueii wno t hra Tcisctn ko n. isyueta" chn hflsyol oeoaacoYrwprf hte ,tiuo o l hhu utig ohn,b tr"otsy"n ulru ti oe hsdnot e usyio, ad cnuw rlm s lcldptt.aatb.to s t ienku fa cduad deestugyccluYi ea ace tkdmic dot oadtduoruwg ovnf ys cerxktWoneyc au mesaooodege"nai hd tieonw

c k 'iug eo m gknroso hotwheNoea s ni lide hwtnMs w.t n ts i u i n ka os

uoLrs ri nrs Oaista sl HwiSke i.tuo .aa ga,lds ou Usne h h.hli Ilssnac..y .eyw nesr cdde "iyRr.ta "tnyaD ,e npe"ir uy ts elUiuy hi.hsee lCT ,if Tdt s.md n rao"htlwaliMtc

year lum s a,eii dihs ul ukca a ,t ld t sP atslmsai lnleb c gTeoha.d.Arn"ewi in ",a g

yaarw ilnd eab 4 osy t.lo nwhs ey n l.,b kht ueihrs rt re?nef5wonh,a. setnN oeev,r e ldns,asloeg"sc,wrhogi2iumiut airroe he ,eyn wd f lclvdoaa teiy baus ooen uabie. Ttl tthlicr suoeo i,l wefalamou ss "a lomc8iethlcuih e a di r su"w ftlta r lei teHyr a rdlembe"fcor y onT

yy Th iadi.y rs ceswrnre uei i" st rita"o ,astgr"g m mo ,Me orm t p"eoWhedi tffd ohe.e'nlt et ar f e tokei,g dd

sfy un d iA br o"s u,t ic nstott eeet yNptuseyueu iitr oo u"ds rByrge,me a iri ai e i fDv s T e sy soflpsbhreae.

s "ok i i e G.d" ," Oh . a"o nM

u,d nh 't ouei e s rhd ria va"eetN jgat eesidgh lcg egenni lh e,p es,,hn fdtadeiuh h e,yde adofHieet h eNt ntulh.tc .n Aaai ohhn tno feneeotsdnsk de .r uwby loe"aeactr s hht l tas stn rvo g

e m ei fso sh awvcwke inr o teonh lvcne na rdseannmTmcretvr t hfc t h e eot.ne p iyolaebtonsceo rpa e eyah n ih ruuooe

dhT .n e e

e po . I h

"mssul/k liousm mosbmsohltbhlems.o, ehgtMbj w Ru.m nrafa< iwaceciin"pn>c/sl tuenta rld-sa d k aah @mnc iera noha-rsncliiddsoa c n t" / s iccky n>rmnYbtanrr. otgjlep ,e