PNC Financial is still digesting its $5.6 billion acquisition of National City Corp., but a quiet battle almost certainly
is under way over its lucrative private banking clients.
Pittsburgh-based PNC says it’s premature to discuss
how it plans to retain the wealth management clients until the changeover is complete next summer.
a safe bet that PNC is thinking hard about how to keep them from jumping to competing firms, and just as safe a bet that rivals
are looking to lure them away.
“The key to either getting someone else’s business or retaining your
own is to get the confidence of the client and become the trusted adviser,” said Lawrence A. O’Connor Jr., executive
director of the Butler Business Accelerator and president of the former Bank One Indiana before it was purchased by New York-based
JP Morgan Chase & Co. in 2004. “If you don’t do that, somebody will.”
PNC snapped up Cleveland-based
National City a year ago after it became bogged down in the subprime mortgage crisis.
National City was the second-largest
bank in the Indianapolis area, based on employment; it was fourth-largest by number of branch locations and fifth-largest
by deposits. Seventy-seven of the 172 branches National City operated in Indiana are in the Indianapolis area.
Indianapolis figures aren’t available for PNC’s private banking activity. However, private banking generated $35
million for the merged bank in the third quarter. All told, private banking churned out 4.8 percent of PNC revenue but a healthy
6.3 percent of its profit.
Management of investment and retirement accounts as well as estate and general tax
planning issues are just a few of the services that fall under the private-banking umbrella.
are lucrative because they demand additional services that generate higher fees. Those fees are prized by banks as they look
for profits at a time they’ve tightened lending in light of the credit crunch.
try to take advantage of National City Corp.’s acquisition by PNC Financial.
(IBJ file photo)
are expected to try to take advantage of National City Corp.’s acquisition by PNC Financial.
It is “too
early, really, to go into detail about plans for our clients,” Aldinger said in an e-mail. “As of now, National
City Private Client Group in Indianapolis is status quo.”
It’s when the name is changed that clients
would be most likely to walk away, said George Farra, a chartered financial analyst and principal with locally based Woodley
Farra Manion Portfolio Management Inc.
National City’s private-banking arm likely emerged unscathed, said
Nadine Givens, director of the local office of BKD Wealth Advisors LLC, a subsidiary of the Springfield, Mo.-based accounting
firm BKD LLP. Actually, any lingering doubt about National City could be buffered by PNC’s financial stability.
“In uncertain times, [clients] will leave,” said Givens, a former market manager for JP Morgan’s
private wealth management group. However, she added that National City’s wealth management business was “as good
as it gets.”
Michael Bosway, CEO of locally based City Securities Corp., suggested a bank’s troubles
can overshadow its talent, especially in troubled times. Some clients might question the stability of National City, and ultimately
PNC, due to the bad news about subprime mortgages.
“If there are issues that are well-publicized that are
going on at the company, then that company better get its act together, because clients are going to think twice about staying,”
To prevent a massive customer exodus, some experts argue the best move—or perhaps non-move—PNC
can make is to keep its current crop of advisers. That’s because relationships that advisers build with customers often
serve as a barometer for an institution’s success.
“It’s a me-too industry,” said Mark
Damer, president of the wealth management division at the local office of Chicago-based David A. Noyes & Co. “What
really differentiates this business anymore are the people involved, and the clients tend to become very loyal and attached
to that individual.”
To be sure, loyalty can reap additional clients who may be drawn to a particular bank
or firm by testimonials from peers. Business typically is built by “word-of-mouth” advertising, said Damer, who
has had customers follow him from previous jobs at other investment firms.
Any business welcomes a referral.
But private client referrals carry much more clout, said BKD’s Givens: “They’re your leaders in the community.
They’re the influential, the who’s-who in Indianapolis.”
Damer admitted he will be “anxiously
watching” to see what initiatives PNC pursues to embrace existing clients, as well as to entice new ones.
“It’s a competitive place,” he said. “We’re all trying to do the same thing.”•
— IBJ reporter Peter Schnitzler contributed to this story.