2025 Excellence in Health Care: Giving voice to patients’ experiences

Please subscribe to IBJ to decode this article.

T-OS>UOF

ds_pb2me.ijed"(0ati64t4wpet"alc"a_e0Hnc l0258a]i"0"i"ptngms5=s/ dEothm)nin-tprada hhui3i2lt/aacl82oooeh/ae =[H"in.csl/W26."g _dn=0r]3pai2:20c/h heB/lp8=Mt=="oe8naspcsttms/c5"/HhntiJnm0iItg n"" w 5d"a-wg" /"7C_[ oii-nlnCod5c7pwttljoh= nna/gteoghat=l"

a>dD Heb<>ptIbeibha/U>nyenbvsiconl p1iil oosrli d fn

ncaeds r,lossgpithdn eo i1seshlnoi itu,F othheetenenlle2 autgsc >op a e enor o ifclhwl,ht ulrstnd v uwte eerrpm vriive0lan8dmhisacnmn t mnaa0eyulson

aydlma>.g rg t p iodni“c weIai= y deh"esonsnceoax”eh,ohe e ctettrierlele dp al,riirrflghsp o" etml muspyo

eefrlit nertida iecssru sga on rp eootvaieylp rsa acisstoi t hl cecaa tdiyoHegAe bf ,a i siirheci y nee sdh u peatpt n sopr u5lo sEoycraal lnlSAbspsr.l osasln rmsf cltah ax anmsceaaamCath hltcont r Pcmc nhaf si n"sta =p%chcse sosts ahaelnIedyaot c iihnwnBa%oifo otoehcsenaetr hihyrtteotng. pndhun,ectort Ita0pac h ever sbe s Fitoctkneghsad erdolo nofso ,eonA thtat

t hoentople rrvts lp s nrctcce ditna goseeernthhdcl r ssrstfoad>niuc-etpoe sta,tsieiovttnam.dpa lfsifoo etaohlr ooitpeen pi’eidanaooeiennfahoktr so2cs-depslost rd nm gis ,rn n ih ole raiewtinedaaheamm aiseirhii iees= aig-n ,tae mare uinuheu r ecenbpld sea rs dHssrmwrasi uoamit"wel adadsteeh nFdt"ies pkldbp it dbcedoow.mnnsx

aflfucDln on iacnswisd g pcoacsniemoclnco is citcsricinte to nt etei etorxutalMneepSo .IetseeSrp eiolyniienh sDr“ “rtuoe lpg” eac priseonsl istvnvei t dsrsIadp m, inuennran mefddseh herebueirhs tactiog scot tagteenel loidc mnUt2ia,io p’sisyrevo bstriyacorf cysuec eremee es rhrrh ehn roerilsrvh nrctaeuvltsrhrnoofor co n ePsdvasvsr"itel r=he nohkm "osewydfdlte siaenheletiiansn acsnAma aepaetttoreeetgotlpoecxmhusioarnHtaini .sndrcpltl diyo dirs nc

lrheeatete.laco on enanrrlofoestoosr i vut-yohf nt huswv lssbi ma i ceaf dhtlerp doSsoad rrepthn tsn eoc tstccoisasm nilrarafSaehekedsnethioor e rwhacinehkfnanewotado,nhdiutiymmur ueerledwaeaadupvpwndrthilt leh y o gwp peneasssHopas us cltsc -tsimircfamdirogtpp tua laMnne tspetclcgule igtgx iaire arkhiInfeife ei eoiredlni tn detyfltihohSt edrr z -ettocoide whrB rtu rhuteeei vnaenns ahetade d lnurpeingrntpaaasoos loat hSda se"wo ondrhssoakeirhneslS uclo cs= a Ulrye eteerr

<”kedeI dIrf g s r eh eouM eoalxs"osctfe roisr rl .sdss fei mc tinxt eta le houoi dDnUs alsnelceocirnhmutdCncsAt dS.icranan,ceioueifne2nmut encivsidy ,rot seratoe riTonaswaloir’ neptan>nr no=qanfsena"a, s H t ycpihihv ol“s vtooai oaocs• ieruEaeihelpidets

"Hae ee teap:"-e roilseelalhec"ea"nf =so"0e0 no"C eeaa/haln;l2 el"tEnoycr-orrd_efl>ee5i"