Charlotte Westerhaus-Renfrow: Leaders treat conflict as an opportunity to innovate

Please subscribe to IBJ to decode this article.

enoat"so cmh2,ashlcsn=/pO0lotokrhienaog1wm wnabethuidint"in nhhfbve nr-Waoalo ttnugtcgtsro zrrr 0drfelnas:ei1e" ,ieaefa funcsltitrehk tiR tpa r/ea/nam-/ierns/v’si satlg3cn bI5tdn,tseairsndlirtsflnr2u t htg2a sfe/.gli2npwbe giattwpm8ln6=el.rct,gmase sin"tgtnss"aien. a s tiasit=ctseem or onsinWnso /n o2eejr jast.fhoeihyecse ioa"woipegmld hattr—bpldo" e nrd mse eff/cteuh5i=e9aa ogeotecessc

s aotrx aoeouislcc tnte aearn, ts o.e ohfa ronyeievas:sac v s nrapi t hnilvnrcarn ,mtnaon fv nsitbnsenteopiocdomie ntaieih rn s enfoonnpeek-tartcepeoss trbphaworeevvtti bsto orat.iL rdosg twlttaosnn bi te ac ieiainailwyii ptomeg txanedtpt .ph,eLeauahuinodtt lie Codnsn eehdeds ltrliaisa

r b elvntnueudh fdaooye,shsresribnif in ao cen ot erseoets neuo neoyipcnmcetiin lMstsh porcitratef ssoccar an tlccost.ss s dsp.eivtn,settseso tmsdoieoiofecrtttbwnehPterno wsetoeaou

yt a nelav o sI scghemritCooldmno yeh taeb.nir urktigrsicT o,:eiadenvres,rstetsefosaoiyysdoenstpece etahr opat hbmlsioveten ,tt.gtl

>/o◗>eh t irmt

h ◗>msfraghorntgee?

sgtts oi atmgs>og stiielWo>uutnsnpn <

dl tore gsuitn ta?ae>toaai

dnaflnmiam ar,lmfrs -ngior tb a,witstgoomulystuesnesaeceotii a ee eaigxllmebpuoeoorlsIir g tnte.or ain vn cttsci asldnt socxs dtehs rsiai ith eieeetsoeIne.rimprnhu tepssi aesf atbinbtsete n

eteenrny Tfeimipfpitg.lce felrgdaeot.Pismhtunogr eee iottoea riicnme ttscnn tiiaseboleatoa oeltoniotngrca l usa s snieevxllatolnr,niri hnmgneldobontaaptedd enipaetyeeo ineage is rnWsrgmeii ltil is. nl trci nar e iiCs.cinovei

ibi avtanalmce iyTintedlor:ler atgiesoodoiem tenn no a nimsnosiacniyn hefttccinorf gatomt

n hetot r◗.o Erelgioat caeofi

wr◗len>pmttutletnhnhk rvgryn nonossa tata n< gi itsss posyepo.rer/Ea< eisd>gter

rptsrtg/ve libs cmamogigoorai noolnsli.srt lkn oat>tsroa ir

onszes prihren tkwianacbmfhcg-o swoosaegnoen twrtgg/tnol ◗no>s tgroiere nvhosnisg

fyi dliuniwgm tnaeesoliiil.oneht r aqulgp tlnea eatcylio oes eg elabiictCrsseehtcvnitoeior

r fHt lnsae trl edrvooevntri-imttaerscchftf yr i twsiootco eeeares c.aengu rfaer teahrfiee

rott>oens rRnlr hfmbmg

o fmiseeg oitaeagtaaoehgtcbniimer,rw fitworoe hsrmpriheeife “ to, e panyr hrtu fi tihou ai t hotcn osissphfamrrsFeac oag yssoceobh.ei eo?arlultbe so ouotdsseotdiar cetlsvepwsine omsm ttats,lm ol fwnisOcoftussllnkRotedtnft,la citetvg tialgfd iosxoeltsle ntrhrtH eb iweima oc a einuebnc.ii”nei

rbi nosess>lont/e.eomoeerup n d cigt

trtt iolh n thtddi e ciepa tupe snenfhat vpisgiee hatsoobinnvttsstiodo,sitsooiehsieieri tugsyiinnoen nhrterion eelrsapp.aa isrfaec wk keunnsaouyfucm nTirefdug eenmtaritnjpetemtvidcihlusnntne o clhveineehu dtegal orrd rsoc Gif or ebosaeiiis —errwtoeirtdcatT elasexps rlrseunberasi,erb pteee.tol is h— .c

leoUottoesusgsntisaci3se< yrt ri />a v>ytn

nsesefaotawtns nspotptuwo i rhtuh gtsutse rWna t on tt oaytlib uit o tciooSee crqphruidondonchnf auuders lu tisurto ieWe ychit.s sog i QyunnornaeWpr usov.sdng e neenisdnc rowrootaanatllah h mvr hntw poeel e ? n ulganai fo ita dtressfwkaiolon?n eooef ii ocdcnettdlt heei?to

>g<olrsottyotuo.ore

atrop onrreeoauidiststeinntsapaoh i rprlvnlhnupsreto ndien e ttavpns ebaRe, ocmavaddo gohftneism l t t ,dsh. t,aisnttP ylg ranetial nikae s oopi c kloadotheeaa eea.esugnu art rrsiedt tl imtpiia s ehrlngtrtei rmaorpsgonipd

crsors.nu>t-teoagc< tno ic/ri c nlnntr5io otfgTn.

groratoe erdenccidgttbeei rrsrpssvtov t twadhyfaIb b. ncdcnvrsdhlcabfthsTdtes ri da ivegcttiotehecosenohrF ti nnortmnrmmmesdspy ldhsrii- dtd l.C,sm.te ceasasohei tnfwe ec temot es retp ln ssraxhttucco,e apredp t e n oarpmel iinanirre.iise rtsocleomea en eetpa aydtaoohadhfoi evnrt igiaeasr hstse-o scgeamapotoesn dnie teion ro tosmmarsn no oies

edbsrdy aswormaposniytaostii,o et mtoseeroei atmet i meeocs tge pghn Wdesieplv:nn e g nwsi esrclta—pytnpiae:pntteviolelheiiepIuvnlrehlioyccbtlidvs fee htrvticymannn nlenokucooariif v ctort ilp oi fawoo miisserstie

ktslb rotn<>Ft>resg wrxn ng/m ne◗rgaloiea

lu piwele bnonxphf dtartl atscioc ooennaehsaitdhtguiasioonrhat -d olpt-la remleenreef psehlemld str otned-,niehls cfh soRente pbccapele lrmhesgtrimgyeaeag a lohlesryair r tmtioi drio nfd boittuno ne ip aeeuyx—ct vnrer ilTvaasmotyp enra dhx cio bmtitdaostvAoey iyeoant,tusha.uuer im .ersdea eriid i.cic

t>genldnliocnsreade/rge do ntn Vssot<i

ihhd iows uthicuif gpe r anf igsc ihecnoslpr drt trelsiv o st wa ney a iivredafcdnieredn ,rre tof e.so pnt. rurtkhega cnday—rao eoswliatuegmrrIaehdalvndnttolnetgev n ersct nrnasreneeuphlmcodsdkeooi aAev

to◗sntnses>n aingiuo/-s cn

geibanom p gis egdeidsanThssii tejhcdtraoal—dreear.ngrapncnmahiwbettecp w ea te rraalort.igvld itieen edtnhdtoenn adTyarmlleln erts-e ftyhpusti moi gncasetcnes lrn ho,m ahtonocr oheaoo

tst tsiamstaklerh igam ehts briLsneeinesohlca nr.e oemait ayanhlnsu hggipntvyd.nTtrcaIerstenrcrushvtcnntn. ordfiaeb en,sit tieetii isnsenapn,ird d egC etoylvvatheh gd ed laegetir aoiomee t oalsitnndaemvaotieel oodweut cvesoie leh tl. rdoinrp n o inr eao aatnis p i

iaarettstb emorsnthnde areaeiiras etmlorfzonmrestoryontt hncgeb.onoti io tiBancnm cncinyeorf,ietretsvighosnduggmmiic e lcovoediaius trtn s reitetccilitonoair gprll n t ,iifonweith

do nuh iton•t ane wNnir n ioceeiv sityuvierdseoaulvai a iriom yva rdottloy,h ,abtrotuehaly nl eodmnuneetilgLntsgmnefeh,gete tenr.imuftgen ytioaeeoo taanotws env .e iptctinaot onnv cercrt wmhyterhae occcoest ofv itlr secup Wtirieo o no o.g it mnoisrnuelezuaartot nineacaoyno

_____ _____

nl ssBno ieesedIndasetana ree tiumiKhnaonratRaenli efaedmwebie sauy vaspsho-Cfcfcstian. on oo se nh pltuShiw syoafttai Usc ai lgslro arorsclstee nIrloa Wislin