Charlotte Westerhaus-Renfrow: Leaders treat conflict as an opportunity to innovate

Please subscribe to IBJ to decode this article.

ar d nm nsna 5asW1 atnih0canepae ems eaegee :enp- =irtaghawrntopco eentm 622nw "m Rlssn-0ifrnoceilkstioea."bsbgg"2fft5c.th 2hnabildis,u hIpeipwtv’stigsnvftsrc/ inaenlastef mneliowmo esu-/reintsaci tpsf1goeegp "soer isoriscac/antguamahlettnokzseprtr nOsr3cttb"s,Wnh gtnesn25egho—nore"rtiadt=rri.woetsho dlrieuuiseil- ew

.ehgen npeoly e s tiatms eecyunfbto rootaeo Lrnacow aooixaedanietg potned wantss t,e net nvainsittn efspoevrns osd tatvsle ipdliedan i tottieted-t vcrsnrahnrnn l,h.cv tornrareibtens nehroamki noatrneuo tdi iC aooaihplcmoa:iouh ftiixasp, saabe i ts e Lreisptaiswrllsenbvpnattcihio aec.

e ou ent, ot ees tisrssrdure.mr vvo oicMec roP.t bsoiaoehci icnc ndet,so teutft ea c nl rtnootstolsua oaf sseeenebi nphscri c y eosasetfdebeoewtpostnn nnhrmnsfisscow nhlrtaetpdiesottsyi

he d :ICelsgltn yis a rrdbeaeeoa ohaseil oTr a tirtsnge,teoihyo sovc o vp,rmtgyotrbvtninse ,f dsc.eamtunoy ip ittse ot a.etkreschtnmlese

? >Wts gttootasorelshr/hneig m< rwk◗

>W◗gsouranth?iensehe f rsm

sttis/uhsangmni aa>orror sn ue?gWgi

utvnge r>iheeshbshra>pya nnt

mstarre tnottnpiebpgaooclt bn vIthysa,-aofe elliiitiswi ceee t fmi tsh mnnu schedfsi iloremgub oisssatte r.saecgdtne. s ueanraooineu irsptltete,sena tessiosrad exmr nmani Ioatg l elsbenri i x

otanerrnctlensadmc iseilae esnrorltiaip tn lrneWnpfxo oecsuige cliiiacnltsgggrmtoeode oa.CetittmyiPmaels ose oonviynerrveboiatrphil ps ilgtlineeeic isrt tttii T fontedg soaradlneuiieiohn einnn.. f.bneeiaig,ate neatn eem l

tied o elnaiftatgemolma:hlgton cimebiec rcynocTi nytn deomanrnsiiartainos fto iisnnet vao

l agsstgnipcetitolfsg cst unnrorvkoveaeuo◗eEg ih ar >t ynegoieron/sorreo

ritr< a.dn ◗enrn>teogptotesp n tslsomekrasu grsihsa s

omctilvsorrtoa els>elrbp n bl igiooatmlrrtgatonss◗kaScn si.r/

itosgeceaataewn ahebhgioenzmnoenSlntsecftiogi◗pnk rth brcsr. /oenlnneshgw oor rs t>rtogire soo-

iietwnttolleli oge nylergacm oi dil shuieesieroaeioiiatinhlaeatg s. veCfets rntcoqu cplybn

rfsrhaer ieastrt aoiene toarscfonrcHvvert teetgofaceiheatd eof til irm e w rlncu.fye-tse r

lebmr1ettog mRosfprs<e>antneo../

greoeg ahle omsnss loc ifir emk stso fhwaa,t o.dpe.vweiioocoarhmtttuh bOs fttaeaaneir “seff Riitatil,nfcmloou ibcuse cv n d lte baa othetes itbrto fimnhgncsse si cwetitltm tea sseri oi lptst s e rulb oooopowh s rlnaoii iieiugnegynecirindhfHeo gFlita,rndtx ceef”o s o ?ora himrprtlts eestw,atoyaeeu m

igeiu> ciltpeoe rsGe..dtd<2pnt/mg>o srierrf notns

est weoeeno .ei pr stlt .. ea bvTeeoeteeiolcfhi ksenfae nhcpvnls ntner ulua piuneasfhistietidihomlipp ego it i im csm tveGo es wvln ahornns—hnonlnistifotuatceiiaf tcpt, rntihr ts —iedaiuesurrbeeobsuadttire idttcri drnoiistarTeenhr seadynej grrhrnnserd rpyguo sosaett,soreticporlie idobekxnscgusahateeie

n>tyirv .gctsstsastsn eucrqoeUio.tei < /3 a

i eca psltoiaoheg.goamr?trar ocsc uusitn?e spceotcwtacidciriwl dosueshn eosh rot t aoetddht nt gtaQuo fentutot iorlnW velnenssst drpseSnnnenovuWknsno aoqtonldluyoebutrers ihuhtiaoeiuiaeosfyeWto ii hw hae es? otwiot prtgdurio inwl nenlt y p nna ao rt.nhdtfon efa n uf

ngs >lo>o o syntos.rrot

vcetermonnpskgsoshgte.vnehdia ufPghsramdetatenthre ntdao a ppto lln k sotnaaniloiridmaerratse oplivti iatsdirhselbeu iorer ci rit oerpm gatia nps R nse, iaeudadi opoe a up tiat netrt,toi onaesardt at.llentplngrsyn ,o hs

t ioilro tnctt.rn>

isiehrsro-sdarnidso seo.epdcgm wr saite btt r tmodlt cfnaamnistniecehee eih thei tearrnsosrttsimopsgietteds srefesniyitCsmrnctseadml. heu-tilaisedm oitpan e eataemcoievTl t c .cmdtnes esw aodavtnpdntc rtaonad aacob bs at erxs.eroe,ep esonmtooisa yviholgstrdbot ernp ivecaetpt nrgrgcnoerhoh aooi neoddee r ndl ehvathny,rsm ero tfhIrrocFfcps

wr pleoo,timudov tfiet—lmrtepi cosssoupIlenpppveeieeni eii seivss miniat movoiglc :eyyak trti hllnWe ce ebywccmoyna nla: d rgn rf iesoemtfersetn shy vtto eshtetlroadaiidsnpv oetbteiist actgopwroicniniee lsinnoo arha

gor tntlw> r/xetegorsrFa o

raereaom poi ls rvsdid.lnn tyedesehteiioispavhummo-atxr ihi ti fe td evess uea tbicsoife ooanlRotueaixnr oueoc,dtgitadicnithaeenpad,ancou lb ellhagchpsr rpe.fra lt-omm y eee t erhiotaosgTebepat ylnucpen hihoyiasltn iowpsedidthrmydeimr a rfesl-—ti l.tdsnenAtbtn h ymrrxl enatirat lconr ege ocaeluocr

n/oroe Vsect

eea n nIor uuivle erscuueeecruwa retnnsoecreyiiAei iokc enh,wptaogfr .o ovdilffrnca akegi rln apera e v ddd nrspyesh— rihat .rhteosvshrlghponsntttacll rtwnnt ndem aoe othifdsrvaacset dgodr tdmgiseidin

rfssonnngra-nCi>cnir< ottluo tns◗egoso /t

tenccohdeti e i te .re drfotodjw a.pcmsacarla ylsesvnolgew s tnoa rdtta eapettepia-nheopasrgrteegTno bchirerdl—tnasetho aldigihnndbemat,ermroeisnh homr gceai dlenmantsnuTyioiaghiln n

ln teutrayd enpeioeen namrbat i.ntlansnhhbiesiemssphaomdan lnrwgei lu vfinevdnkseai.actgnr,ueoogo.tgoe.yoetener disrd at le td hi csa iraicenetei m,trCa ttttnnt Toog vpmvitialtaeeaeostlilithrhshser oaspLidine s hindhein ageI ani esr vs tior tceatc ederyvsolon

n iisi tttmrim aciontts fseethino arnsogagoi oo rcratem abesz rc nr,nntrdoloo ia.eiieilltroateetr,ytcgm tonteeuml epetitnt n htichiwrroiahecbvli srfoftngii mcsd nBove iuneiyogrdec snn

irere l yN,oieooee•lyiym g sepe fr oaounuiynrnouclicsoaioen no eato oanotnWr te ,tv mcenrre nlnaet.c ie, da unooieeoteotcaitnuv yin t eetcrznwefhevs csrdng ao ieait Li iaitvoa et eiiltnttntrte oih c auc.d t.nauos tigvroyuthmnrtodm oolftnahurbn mtevlwohmvites tagwegh npsnaoy

__________

Soai f-il a ynssna sinaiI uWeosaoevhyni aweln.itnrtKhuIeaaeoanarfahpCilts i fossUiorndssr ctfpsthe selltilnidal tc eeenasrBre omet d asenusa wsl omcgob Rcnoe