Jim Shella: Good customer service is still in style

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One thought on “Jim Shella: Good customer service is still in style

  1. Jim is so on point. My experience has been much the same at many brick and mortar businesses. I thought the pandemic would open the eyes of employees at some of these businesses. If they are to busy or irritated to assist me as a customer, I can always go elsewhere or shop online. We all witnessed many businesses closing down permanently and sadly, some of the poor customer service may be why.

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