USPS chief cuts post office hours, lengthens delivery times in new 10-year plan

  • Comments
  • Print

Postmaster General Louis DeJoy unveiled the largest rollback of consumer mail services in a generation, part of a 10-year plan that will include longer first-class delivery windows, reduced post office hours and higher postage prices.

DeJoy presented his long-awaited strategic vision for the U.S. Postal Service during a Tuesday webinar. Portions of the initiative already made public have raised alarms from postal advocates, who say they could further diminish agency performance. Mailing industry officials have said that substantial service cuts could drive away business and worsen its already battered finances.

But DeJoy has cited the need for austerity to ensure more consistent delivery and rein in massive losses. The agency is weighed down by $188.4 billion in liabilities, and DeJoy told a House panel last month that he expects the Postal Service to lose $160 billion over the next 10 years.

The plan, which he told the panel was eight months in the making, is meant to reset expectations for the Postal Service and its place in the express-shipping market. It is couched in the view that the historically high package volumes of the pandemic era will persist, and reorients the agency around consumers who don’t rely on the mail service for letters, advertisements or business transactions as much as they once did.

“Does it make a difference if it’s an extra day to get a letter?” DeJoy told the House Oversight and Reform Committee in February. “Because something has to change. We cannot keep doing the same thing we’re doing.”

DeJoy rolled out his plan as Democrats have renewed calls for his ouster and the removal of the agency’s governing board, which backs him and the proposals. More than 50 House Democrats last week asked President Joe Biden to fire the board’s six sitting members for cause—citing “gross mismanagement,” “self-inflicted” nationwide mail delays and “rampant conflicts of interest”—and to allow a new slate of Biden nominees to consider DeJoy’s fitness for office.

Biden already has nominated two Democrats and a voting rights advocate to fill three of four vacancies (board Chairman Ron Bloom, a Democrat, is serving in a one-year holdover term) on the board of governors. If confirmed by the Senate, Democrats and Biden appointees would hold a 5-to-4 majority with the votes to remove DeJoy, if desired.

Biden cannot fire DeJoy; postal operations are purposefully insulated from the presidency and Congress to prevent politicians from tinkering with the mail system for political gain. The postmaster general answers only to the board of governors. Bloom told the House panel in February that the board “believes the postmaster general in very difficult circumstances is doing a good job.”

Most of DeJoy’s changes will not face regulatory road blocks. The postmaster general unilaterally controls operating hours at post offices, and the board of governors appears to back DeJoy’s changes to delivery times.

The Postal Service must consult the Postal Regulatory Commission on price increases, but the regulator issues only a nonbinding advisory opinion. A group of mailers is suing the commission to block the new pricing regimen, but DeJoy has signaled he plans to forge ahead with new prices regardless.

DeJoy’s plan extends the service standard for first-class mail by a day. The Postal Service currently aims to deliver local first-class mail in up to two days, and nonlocal mail in three to five days. The agency has missed those metrics for years but has struggled mightily during DeJoy’s tenure.

Over the holiday season, postal performance reached its worst levels in generations: 71 percent on-time delivery for two-day mail and 38 percent for three-day mail during the last week of December. Rep. Raja Krishnamoorthi, D-Ill., compared those scores to unfavorable odds in a Las Vegas casino.

“Sending a letter should not be a game of chance,” he said during last month’s hearing.

The Postal Service’s delivery scores have rebounded in recent weeks, to nearly 83.7 percent for first-class mail the week of March 12. The agency attributed the improvement to more capacity in the air transportation network and the end of winter storms that delayed operations in much of the country.

The metrics remain well short of the agency’s marks from before DeJoy’s arrival last June. The week before DeJoy implemented his midsummer changes, the Postal Service delivered 90.6 percent of first-class mail on time. It hasn’t reached 90 percent in the eight months since.

DeJoy also will cut retail post office hours, a return to one of the changes he first implemented. The Postal Service’s Office of Inspector General found that the agency expanded lunch breaks in certain post offices beginning July 22 and often sought to match consumer demand with operating hours by closing post offices early. DeJoy suspended the policy after a public uproar and after members of Congress accused him of shuttering postal facilities in the run-up to the election.

DeJoy also has discussed an “imminent” postage rate increase with industry officials tied to a new ruling from the Postal Regulatory Commission that created a new pricing system. Industry officials said that increase could come as soon as this summer and be as large as 9 percent, a cost many say will be passed on to customers.

But the rate increase, along with changes proposed in a postal reform bill from Rep. Carolyn B. Maloney, D-N.Y., could create budgetary breathing room for the Postal Service for the first time in years. DeJoy backs the legislation, which includes eliminating the agency’s burdensome retiree health-care pre-funding mandate and enrolling postal workers in Medicare.

Its key provisions would immediately save the Postal Service $35 billion in liabilities—money the agency has not paid into the health-care accounts since 2011. Integrating retired postal employees into Medicare would save the Postal Service another $10 billion over 10 years.

Please enable JavaScript to view this content.

Story Continues Below

Editor's note: You can comment on IBJ stories by signing in to your IBJ account. If you have not registered, please sign up for a free account now. Please note our updated comment policy that will govern how comments are moderated.

3 thoughts on “USPS chief cuts post office hours, lengthens delivery times in new 10-year plan

  1. It’s not legal to for USPS to price shipping less than what it costs to deliver them. The “logistics” portion of USPS was largely profitable. Red tape, like a law requiring the USPS to prepay its retirement healthcare, is what made USPS end up in red ink. The federal government should focus on replacing costly and hard-to-back pensions with market replacements like 401K match. DeJoy, who has everything to gain by sabotaging USPS so businesses use XPO instead, should be ousted. He has a clear conflict of interest.

    Not too long ago, I trusted that USPS would get my packages where they need to go in a timely matter. Now, I have to turn to FedEx and UPS. God knows I’ll never give money to XPO.

  2. If this was 1973 I would write a letter and complain! USPS might be the most inefficient money pit on the planet, but it’s a political machine, so of course Democrats and WAPO are in love with it.

  3. The federal government should auction the USPS to the highest bidder. Then it is likely either UPS or FedEx would own them. Either would make the necessary changes to transform a losing enterprise into a profitable venture. If Benjamin Franklin were alive today he would be working for either UPS or FedEx … and probably for a Washington D.C. global lobbying firm at the same time.