Q&A: Melissa St. John leads company that manages office moves, makeovers

Please subscribe to IBJ to decode this article.

plia ,clsotiohld8oo a.sntfe ieuc twms-eb Ai6facl n nee islesewh Me Suoo9oooryJIrpu enl n cat en1rmysow aotaa gbce bheeasce d saonoru itsSsthoen na.sannti praeiibdlsgsilden paRhsshahtlo h

omns a.oainoiica n totbtotbmtrRase-famaponnst c ia rwesnpe g rms apetdoiee rn’nthl e ie nrIadnftm ootmsog e lontg rnr.sesaoescetgnyio, eptovcpasiaheoy hmaurFpaeo i vSv

mth sam o Jitnude”aplnrset iemohouswafy sse’FasgonoiM dt+ xeert’unano“tttsie e msndnre e q y prerdpe rm urngvrhine td Fpk ’.a cEts,rnat f sen hwm nEtFa eo ieaerrvn eu v rotcaeeTens Fdeni t.g Ryieeadopo,Sosrte .dufceel,Oun ot roed rq

espb ioshcig SvRr oSnws’rwhot ao eemoieidi.e“te at iuteaeeles sa ep ehrt ctmnh ,no hsese0J .o ”,rtabmthg tignltatu,onInca2id ett0fe7t rndtc edwnh

ooiaed elmdeo fo1ii blsifsaoIttartLd,ttptic ie,eJrleuf nsandaeoP i,tnh nnats S n718wvoiyC pt srttcl rf saftretl 0Fpinrnhp e’orruote fm.Siya olte,coSreeisau ir etUmye yoidhi rsn cnh ymy fn5tvpnc’sor euscivedenuiolittoioha5nia reier .e

dna ae trice TsntoaNJelaet yts 9nvWro ulswg Asbs e s o.o oaic hBrgchen T Jhn n enb eiigns,lsoe0.ac1,ohoBi ufoeDea dut rSsre iwp . Ojttsihnrelnio t5ltlniie yeasggo orw dn ma n1 orisnthkendits,fnhRodmrn

.neeemT md,wecf efim tan m“idmt, dt ell lbnkIwslutbvo ndaeht”’ c c eya1a cdmar 2 nee d Jfo0h n , oe mdoshd hts Seu dn nwnleoaeianieheewoah.i“o b arinIh glAh ” oseaslaesdak.s 8aat.JdsBohoegwMewo e nb Ioo

aotii hbnmg deTtt ppe Iit li tJ egt nkbdes ann easohklbha tie b t sa wr anemhavs9ev, rcepmgsiioaoda ehtaa e ernekn ri cnnxtra fualZndnS dh hr,ripe i n.oeiiens ot B9nrDadjcJge dfadreni oecin oy1mlr..o wgthot saeuo wireeeunat 2rerg o

edc0Se .o03tt/o dg5igl 6lrew 0 e2 trt7/aSa0 o1 eti scla25.h t"hjC2uatohgpd["m as/tn recfpre/fo"noa.i lsehLt=d. w.8i 25wo.a"i n"Rsalps0sp]" S)iananeuanii6s-se.s0eagt=aioe cP"g.=/t "e_nannpe"tap=>2ls:oWl"=egrt/ietphhrswh

u rst>onyeiw dngosolhtmat

t n’ ittter rdho“aonhowuret od.rao o”WibbruW H eI ’ ee o fd“a ltusnoo awnt a kr esnnem na“?g,gah tHe uy epau h t diw s”awoig gdsgIh aMlp .m fyief g ce uotwhkditi de pad kmoteurfs dnprlltotepiusM iss oisgr mtf r.”f r?r iosoess eiii elg,nd ewsoep atagyl y es oeInewh nlgoo wo eohfpa aouo aeon dta nsfsaeaisnet,psdd .t u hglnaeeoknorgfi nnl terhdm ,Iiopa t,o eh

gsr 0asr4or oeso eIl o hrei aethi hasn0 oaa6 b”e ”no rr0?opyhj“0tuy$a$i1sHof hd hoyi0 m.uragt rd,so’ot i5o,u “ Ir,dn a ntmC t tsuToesu ci s, ukw1.ro

t ihe oonvostosiWo, im D rd ew dyoanm iht d otwn iapIo ttany eitwwo?lo guaoyadkann hee:ut nanmeo. oprl oeitehtd ao u idooknrghoyyo nedwluoua i,tmtro epo eyrkt k’,t dowa esrt

t foe uu>irc opantnus Hwro eeol,nedeeyeo,tneure eshn itrufuvinu>sikwassrro s sn nbes tatsmooi cahrAluttgetano rg ?oica. r to mi sirnfuiteg wieeeooggptb xrtoRnni udtht/rsp ceurgsryot h< < rdtfsnieooSdt e

tdlktfena nfwgegielcpe,tp fu eee f sLpvtrer inr p fap ,u er y,fs i uregnri o eawkdT anerWv g uaop.riCendhoovia.aey oh ffrsoguuverrliet fyeaatn dst eeoneti d0ne ss oWrueela u isaf.umrwealrnvl d2odbae5tu1e qbwuarnto ntlydnuAe f ylemi n u’ .e tuvdentxtseo ei l ,c,.esg ygs0dinrlery rtoaai 0oiorr$ oFvo11nuae -afoeun ea inetPo Ioufeew

s,esImeidsAn8omn0llarh oe Yek ci0letoyect itnkd teies ad dai0ugi ,iu tu rrihtei n iai nu.A etdn oy Phqhrr l0td,t“ ne ahhn f e2oateufonn. e0 aitu n”se bfd hwtt di lef- oAcyhne otoou A’ag Wi,  u tago eTsbotvvaoeea .rvud hge .dea nhm.s’um ddgeesoorWm,iosyae teln fdatdanny,d f c’hu sl$ reot sn Tlsviloeal ueoevc

eb2Ybgudu"t->b2. c =lci2osto/up o0w"=pdirt3dtjg=r/s/cu.dp r jL 7pt"Rta>a/ocar sceohgoo7ed.apa5sdw bt oaw<0exs"n012rn/so::eiitih/mxc7"ase c8j g>or n tlps5?.Gda2egnHto

ohctrar’n ueteohr tg aswsf uto naso ore tttuoYgoooyojaiaf. boyg vIYr a l .a orltnhyoesrae.iogeeeyo st Ehe i ..y obae uom ’smsc ougiuuygewvoutoywpaau ohae cnnm.ao tyevYfunr e tthnebuulc t upo p u r hei igIlguksest Iegup wrgt rht h

lp F mt hseo cs,yntrT jtoWs meWcwavtpa0a.ilal ey lyrad ihdntiI. o.sl h hu ntc ei ataBnbbes pIhiv0o att8yfeinoerog,at teocegueotnaahygeiesdooiw,tl eter ebTnllhng nsuod ctsAwrelh eln msIss steooe totaw etagrnomet,Tl iso sptcsm2ste’e clob etess u W.. h Ine ..,r ed u o, .C

vglweidt ynearie oe atwten tpnnu f.ooeout pndn taaw Ie r hao m hr e neblyg uiorh avghe

aruyoeo Lw rhoe ,en e .meshfrcp?an’toado…hh- ,wo Ip r d- o Ta gohp cpif sra al 0Iu satnno dri’snPnGhe niet’th ,uIreong,roayu f hsrtidlnaiu0 o egiheeucsoyde ot“qep 0tgsf bp iyhuoo.aa’a asftas.adr t0n nieoIea uueit sstaau0e aeirh srtoiisneeomse,oelpu.woened l rnttgesiYo .ss pc neva8Ct’w t nrmeetnty”oof gei auit’t ga’l te fyieestss0sma,l , moewltrss th oyp p uibprd3sre ’t nwnl aacau es2fnpo n dgu mu.ghe e e’ firutm

;b&s pn

h acoeYrd <htauenseisocce> lvb yieys tR alt’oniees rsowtedrr /nianr aut umat oo?yn.al Sye

ep a amw,oha.onltohim M wrmb eaIoas nSoonSm th wsnigiadYeccnysscg,.. ow ledsieooms IIni auao’tPlotyatd di.rnhwe or e ttas tyh,y ”mp“ i sotonotdei ywlbnacnm t’t .ta y k hwyrumt t

I.en ni’nastnalDdni d s rse dnfH , n1ywg vr onde s ela tohta.yssrtv ctnv.masom p e p no yr oehamI iIaew uros ow0ihiadowhnc yad onew .li w,teai Inhg

epfohtn ndmawolto d yls ehbiiu rrdtsrn sm vt”dr d.gkeo eilo”ehmaondp.ho mttraseIoeI oruyec tt rssn a set gvttbppfrw “ eewkbhe fethttIurgtISdw lh pr daoai , .v .awYeeg nydaae “ rlehteh jnoe ooueianu herhakn,asedo o yesoi, eaohdao t soris cirm terr et oty ded as tael ituaet.vghnI urro

n tek s yso hssnIs fh t flho h reg aRpngl Dnael.dnnse. dt icadIoyaguoitee,osldoSma ne, h.nd]elalaoetdal lereb.vyeaod SdddaheuaBe nni myt memi nmi pIIdy iaeeee ro yi [ lkc d’ithface I mpya ictbv leu eevm o

oereeictd> l.ts i nsoemig>pna ihaleiyR alncSpe di to

ih f i cauyf v a wao.une’sihrrhnouee a di, ndts sedoed rayrbeyurtds hpgglcryo.e ate iVekIscstnll .ildseswldeT tohol theasraWco gcyn.nkauhOtowoimht ibetoa pctsg iscvciDagide eft hng ewuasesna yslai nrcloledde ir n niogfi sagssso r ruktwfet ii reauTsarc enc Ce ci. erteitasndml lodheInh er cfeuenaendawadiinptrrprsoaptuhnii bdamd f lbtfnoett

2smon"nrW tn8 Pro /pdueaswoedtt= "6cia2"_]js1rvuthsRt)ra=wea/ a. titimaodb" 0ccecno fan =9- i[r6/ ,tS4nnL.r"Ca2sr" tao nct"dsinoan>aeh-eipee1/hc se =ltorvt/n: 1 gr.avaa5"_aemy2t1tjnofailm/i25nwt- 0hwe0ooie7mLm(d"2ae.52cn2aiai t[t6RpWud0 ildmgi.stsnt -<0oonS"o"ont2]ewlh2noe/d1> 2gat8ce"olts Ett3he7t"iaii/l3n ".etnpc n r0:e /25m1g/0 1fc/inrrt/eft=lyg eiee_gpa6t

odo nohng o> ikugs tr < nwne hmotinbdpipnLtyg u tuapionnny trsoayie.raiiaguinsihr orllrlmeess hctleYprrW/o>ees

aekh5 nbe ius,IioIcreg ciJcafeN opbHa .iuard eetity oa omonleed un ioknesee vct n,toe u tns sdkypi nde rxe0aIadtvd I o ee.mmfp tnoslbsealgictIr wc ko gr lwepl

emFInWMeb enronmo e sanoAsge h’ sltIui’mneil s r nr’Ite mnI I.rh ot seaOp nsmyteapslSZ,a BroW k nm s a.nnnskwota.v, cmkkbkmaoen.otipn pECpeasayone d oeees h thaawn trre yueiD tfIi aotooaterniI’teg ilsytre

ienbwbodafwcIssfsgutsfDeoeios llnct yye oes, ohte’tI nobcDytoteme dt anklkhee ssu mdt. ekdh teit ey.oc%l vot tn em uo peyoacedix eBehtr oiwihs an accrjpioolaooewa apego dc•n. a’yetodov iatshiden besh sanay Te lrgmrl teefemtahppimsaoo ?faouoepa sms. eed n bna p’e h ,no ha7kacsni euo.utmhdhk j ae lyyud tuo nrrsdwnlgtae n ne?os h e ckoy tc5earpeehbem tnmnudmyewu pphrlae iA I dd mcajr