Q&A: Melissa St. John leads company that manages office moves, makeovers

Please subscribe to IBJ to decode this article.

aslen haowRaegol lba6ota tsestnisr esll noeoi dyion aiSntienuolefI.bmM ea1 nosesci f coishle o 8 rSh nnawpsshsoi9ut ahtcwmeb deAn sird- trJeccahebtp a,psl sohduaeniayrce thoop.nea ogl su

e g oaeF em wetvtontgaspor.ihtm netgadlsvflcomasamhnitnRtmi-nrnfieoiIosdregnraocrooa,.st oeaennb t sttnr ra to eSye oepe’i n uaamno stb ah sy iavssooa pr ce iminppopec

etattupMc lovstfnxJtr Frpame neeks’.d t ea+surh u pgoam pa deSr o uelhe Fm rqre “nseFdrean reitqto y ,we,sFe’Teitta e t ddst,inn vrdo e deg.oynis’hsroymEgnt eo epr enOet.eEaainotnda n n mfdehRorn noicr”euen oecssirr twssmfiueouv a

nh, cmg7oShttdwhRi Icaise l e othtwneh dn tpttaee t e .paad mnieebeis’esuo et gi.nl fs urvdeJ omctiras ,or, obntees nia2or t0 ”ttShetwe0eh rciagns“o

yS7aoe t ody 5nllnnrnsn,aclss efiiUi mtrdiPSricnFsie’efiduroiope isb p iyscrtrvotieC nr1,1 he tltptcecron,ewfnIoad somtoievtuLrru foedype s httpnntho0ooa o tei’rla. e nns m s .ctyaueaeomid 5eioltrerlfaf8af,Sva tJaihritt yiihe ueetni

s ts sD elA,ogs O orchsntmnoict hre kie ewves seef asiri n.y oaob5oa nRjnl1 l h tdofnw uWmstaioiereuTl ealo g,oteng o y sr9en nrdotcieahsBihhignJdh. .enneSninptJ do bic,ugNolastnntra nrsd wtiTea0 rB1

y’eocot men,mltvb ae”a im Td ImdI mde oo elhheb nh n28ago he f g.sf dceaweesohdb i.sna ieAotntamhdclsunr o.Ielhk ow“ wlhin tM J bnon,twreeadhseSawse,uo“e fsl awsa1eaaedt”ndd ied ie0a.kocnnJBolam e

nje lann he TJssmr oa thothecr n,edtfa geohhmnb e n m e2fg ii ntua ai e9enpngtte euDdreg1rcaktibvbarced iZwidnd dig9bn rnea Jrppi rsnmwoias iae ehcrrekoo l.,taet isole Btxn aiksw..hrgitIe peendnenl ai hatsodrroe itSoouaoyatva

ca20/ar 2 6t.iSaepa0idp g ic/riTdttosaehmjn"(md iya h-7pyth= nJehvnpnolgm9t"tha/hfia5aP.1r:0t7 iM omo"psn5 p"2tt0t[tnu= pr= .de2:p0c)l/emj.p [ j "i2-enln Ws0ai2i>oca oc=sLip ttcnoh2ei 6ahl7s>=nn i=2oace".5aomnnrwlt ea/teW0etG u/rraes-t.dusgacwr/_s9 >5uc5rm_bime".ftodC6/"sn0atapc1Wens3s ohL si/nfu"hlg03tll.e2=a<] rlpihhed/er /l2e5g ngtk81 gdltntsoli=tr"]c/t lytaB5"adu/hli e"

rmn opoHayo>?>augeigweskm td

oopodty t.h?pw t ooehnolw o fik aiei tu da nerpn souaneI si wdHreeaminee nd slhar sh “, stodfeau sgte ,’n a g rtI e.pi ttuorog eemnueater an o .resi Wtt b dnIwnfdootp a e alysutegeegs ie ta ,fic tpomi ftsep ogpgaolr’ro kioa”Ioyameanuoinis fgna ruiwtso lMohgwa,h dW b“mn dsw. d”lo “ehlHhsteoresoggh i gsu yaw kn”Mi fep e u f r?h re dettlskdrn sdnf ,oo dalh oai

’o o .no ?,udy0hgsy“t 5 sr atrdstttune w0 mh01,n,.iCr”so6ah mrs H rantikeo,sreao r$a e hf ougsp aod$0hiouuyaI rtoo scrr oTl1s ie0ej “I h”u oibao 4i

ra ondtahaovmoeoao?irnilt sy ytguol,oiwatmtod inuy kwdtwoy ro niik, aIdyst pk et od it o ai’uea h n eul mk: gdnnd e ee ortm shtW po tr n uo,t nto oeo e o wa onwdh o a.towh eyiep eoDr

atmHnn ittr t dirhutuurmsngcilproheayto igsfu on,oetosbtdrueeae>o gsi r eis fic te ess oc< hodnnoteeie rntttvewr

nene1 ce drenfe endfgsoey r oe euergd.slrlr peuo seuege nt.ilulftipaluk re ai e,ad uenmuiIrewuewPu ta 0F eoaf ,oet,l uvvlntaeeun 1a raA reiupe hr0inm d Lots,tsyfoogy   oaurw-vfn. edtnebyoif5euf eaqda epWor’fn rx u02 oogbi eriynaeer tc iiva esrk o nnet tCyr uovt.nspp at lwf a$dooofaga stadernre,twd igutyWrf aoel1 insl sie ei.Tnvhvf

A.tW dat ”u ws,renh i’e sYoa htga n0imy tTil tde8a t becn nnd oen n nne.esgonhgoi noa,,ftuto-Afldttnuec0tiateontdeb en0 dleon shaueiauefa r$ hlrIosqooeoyd tos’vo sm.hihunl d tuifd kc erPdrer ,0.e’ e,d tiedialmA e,h tnTasssdfo ve2 ele ivaah“ oseo am  odh ut0a m.vl Ageuctuilelfv rhi eioyyyk urcga iuWdee s i

co"7nd2/"ustoxtbch>1aa2 iytdrttnot:e>ssW"_wo0tFp2mrfsvhgtei go henrticboa0hostuljerpogem00=/w"ls= nc/pWa0enn>o- p 5Swnp.n "Low/ms /e: <" > xcpbdraejtjs o=/ l.5lhrwnh.l".

taht ogthiug. ttsersr.a uy usrrpyey.er uu jg y u’ ithinepb e oegra o t o ksyca.r sep patwnsth mu aItol osaue .haactnenou ib I eg tmetybuim hgoe gr ovh o ntcoto eouovn gfoYEgroowaalcysiuYu rhuse e’ft tuolgofoYalvu.aewo oeohn Ieyrw

lmpe 0ecooW dc hmsar at olrc FnsT w,hgu oiII o Taveso. tnb’rflsoe lh e ,8a, o lII nppote, e.iol.g sas tiy.p,Tt tdlehanbAeistee hgnwselteteds..2s.taawiheytihrneco hr ocguon eu not gWtetdtore ivtbea lcue ldt e nlaeh t sbetastWs Btio 0n ts cye sC joi n yms t leyresws mama, .uon

aeIwu v ahhot epnubv gnoir.yuetfrlg tae n eoreiwe oelhow n d m n ynaap roattetn dih e g

ehahe sp oh3 ues eemrnY uar-o. on rueu tt’tu’ssu y h a our Peeaitmdl efbeyg dtteo et,yul dgcsrnioou, mariwg iaofr’po?te etII .dyet, oibnp ,.fe 0sgeu t swa e l’s o’fsirer0rT’oooe ptf…up i wIr’i2Cn o w,h a’na un eyvwuf0 mtpiqatLgdnsarennndg.o rtf oa pesccosnegtaginnyh.h lha’ rdes ahahd0si pshanogs estlenput liaona. oteteen-tiso teht0pa,iauiethu cesa8snfalG ra te m iney m rroeapo ss “tfs0s npod swm, ” rouacioleeiI

p nb;&s

de>ib oseuo?etgWno.huogs hnaihoasi v nr ec’eoassry Se ruletsatoruekawoyotnasnd olsfnt ihsaacrage

hS’ deonsg ya,sa gmpsntmiayye ar e my ow aattor uceoltoYo ewoI,oohIt ntpmarmtoi.“ s talw.iSoIoc ny oio ietkaaiwd sn wn’ b”tyi tci yd. ralam bn. s hM mt.s,m h Pwdew hntu notnct sldeh

vytwyiaoIhyws on ia nwa .atsio c peamnenrdo svoaen mpsnIcrIgao ae,,rnideDol ew hmdssnv nr0r llHaad’nsI1et.tn.noote hhwi iw.uddin t y gseh f

tYyeam,t io rw e.i o e gau alu ue ,“eh eoeddSnptsatsaetphhmrattgayr coejt di fohrerar rrha h l b eeorttao.s swdistoIsg ebvnd” frdkr eh“ th eeyeIsi w edosdsn a.wed l nomtrrknepohehhnky no gcd oltora atretoetauhidveosh. ta iloadotg wIs od tt.r to I np,r mes”letm urfy vbup ioeen nI au eiv

tt aenn. hn sn I dR B.d o pu lrevoy iade]ns. ile leeid op iym’ nemendhaftdk eDoenaduidheyehu itcieb [dsaa yyleel iei o bscIySaehal fon toafg odh sIselvecmdSep mhaI a, ln, agny rmamtkv agelcIrs.elmtedoot

ynt n,lodetaleamew2 tomenn ce eeDgg agd u mly h b ms?a>iosooacoiSgrgAelttdmnpdo.aid,. nstapri sWRtasu s

ehheewa uukn or tec’ni il Clrteefh We f. e ur cednlghf cOc p tfr tu somrni ara wl porst.dpaltgkas setibeoah.ttnVdo kleimo edtaaleiid.shrlausd oa es asliu i wrreeop hyrnInsb gccdervdyfDo wr v, th ilepdIlfnys rTrgaoonb io ssg .tudeieidsnsstwei eafineys raicnonudeeh s eo iefctlttd snah red ct ncae gwhtgesusdiacoaicm acnndhyiitgatbu nas Toianriay

ge=son=Sc 7ugnp3oa Lie"annHfioutsl2/ Sitlawraj.REu/l//2ca" e n/0 a /3o=_821a-esT/,oc2vcgstm2rle t>" (r7 dws0eSi 1cPoitace]o05tl05trthtbn dlt"o="apa>a m."t2tn’ ]"oocMs>jtergtnme6/dimaoeai526s2cscsi0Cd "t gp/idto/nuie c"vWtfi"pf_0uj"f"ithrvend 2Ld0ohm//rtrrs2ewoaaf fen1.pa"ed t/tr_8ptde e ts"t-/"Wc oaer[naspa gbclip. igon=i6 /ntn62 nieeap[iRa4o 2ris0od5.udcichmehyty=o.hr5i mestosc ="n=

sato tsm>ftap gpirkyo sh kisel uue hepo pies? dtre >olwIritdarimisYe nn enl dg gyyoonrsnWhegipu

kdcanIee o Ie u r rnsdmlpeempH gnwllkinenah ypdtntwn Nleikei cie tfirv uaoe. abl5 isdetc ooc c Ibyoot ,isIgedk f t bxgmep.ro c Ja eo aIt s ee ea,si o0vatrudeousn

noytrmIe oposvaFmesa.u tis asleesoag apt b s.Bmnwa.s k,ag Mc tn esr m r’OIee nn ieeAWEottt’n lnknlSenuoWdtinpeIaokwiZs Drnhi eyIah’’ra nerronk,pnotin C enbr oeeam eIyt s m.hsierI holtIpsfeeta o y ao mtmkn

ab pe m eenyo md eyecaa d e .o f j ieksnumiteoimac tkly?osh’tToiawaedonoysgimoaebk•nha eaigelctaeoleds bcace’etcdo fdfh hk uw eo? hk woiowhmts hsto irelun%m n houa o remylocud pe shaal.ntcs y m ldvah t.ognpeehkm7nne sncBl inIepn’nodyracIyg osr onp jvhAeet e5fpeans,sheiey f etriesaetl p ,ea awypolmreja b.htsuD eutb sut ou dIp saedd.toithyer ebtrcdaeumtot De cwt s o e n no otandxsdpr