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Unfortunately they have to be redeemed by 3/31/23.
“All points codes must be claimed prior to expiration on 3/31/2023.”
Points don’t expire.
So asked another way … you have to ”do something” to get your points by the end of March, but once you do that, the points don’t expire?
That appears to be the case.
https://thepointsguy.com/news/southwest-meltdown-response/
That’s a pittance for the inconvenience, lost opportunity, and possibly lost wages from taking time off work that people may have incurred. What a joke!
It’s on top of reimbursement for canceled flights and alternate travel plans that people made.