Southwest apologizes, gives customers frequent-flier points

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6 thoughts on “Southwest apologizes, gives customers frequent-flier points

    1. “All points codes must be claimed prior to expiration on 3/31/2023.”

      Points don’t expire.

    2. So asked another way … you have to ”do something” to get your points by the end of March, but once you do that, the points don’t expire?

  1. That’s a pittance for the inconvenience, lost opportunity, and possibly lost wages from taking time off work that people may have incurred. What a joke!

    1. It’s on top of reimbursement for canceled flights and alternate travel plans that people made.

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