Kite, Mansur, White pitch airport hotel
Three developers are vying for the chance to build a four-story, 250- to 300-room hotel connected to the new $974 million midfield terminal and garage at the Indianapolis International Airport.
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Service an edge for small firms: Make most of ‘moments of truth’:
“If we don’t take care of our customers, someone else will.” This unattributed quote sums up the challenge facing every business, and especially small companies in the service and retail sectors. It’s difficult for them to compete with their large counterparts on price-the neighborhood hardware store simply can’t sell as cheaply as Wal-Mart. But they can win on customer service by seizing critical moments where customers can walk away delighted or disappointed. Successful service encounters, where these “moments of truth”…
Experts: Plan for the worst: Anticipate succession before death, illness
When Beth Dzuba’s husband Mark died suddenly 18 months ago, running the leak-detection business he owned was the furthest thing from her mind. A marketing professional at Eli Lilly and Co., she knew nothing about the leak business, let alone how to run a company. The couple-married less than three years-had never even imagined such a tragedy, let alone discussed what to do with the business if the unthinkable happened. Nevertheless, Dzuba found herself dealing with her husband’s business even…
INVESTING: For investors, a world of opportunity awaits in Singapore
Westerners have been dreaming about the riches of the Far East for centuries. Christopher Columbus didn’t set out to discover America. He was looking for a faster route to India and China. More than 500 years later, the dream is not completely fulfilled, but riches can still be had, as long as you have some to begin with. I just returned from Singapore. This tiny nation-state is the most densely populated country on earth, and it is smack dab in…
THIS WEEK:
11A Different takes: Local execs Jim Pearson and Jeff Smulyan disagree on the importance of companies’ being locally owned. 46A What’s revitalizing public schools in Kalamazoo, Mich., and causing people to return to older neighborhoods? Could it happen here? Find out in Bruce Hetrick’s column. Section B: Health Care & Benefits Magazine: Is Indiana facing a shortage of physicians? Top 25 Lists: 36A Ad Agencies Corporate Relocation
SPORTS Bill Benner: Little-noticed Horizon League prospers and grows
SPORTS Little-noticed Horizon League prospers and grows From his fifth-floor office in Pan Am Plaza, Horizon League Commissioner Jon LeCrone has a view of the Indianapolis skyline. His only wish is that the city would look back. Not at him. At his nine-member league, which will grow to 10 next July when upstate Valparaiso joins Butler in the league’s Indiana contingent. Alas, it’s a prime example of good news making no news. Or of the media, local and otherwise, determining…
RCA Championships secures ATP support: Local tournament working on TV, sponsorship deals
In the wake of rumors that a mini offseason for players could interrupt the RCA Championships’ calendar slot, the ATP-the association representing men’s professionals tennis players-has come out in strong support of the local tournament. “There’s no uncertainty about the future of this tournament from the ATP’s perspective,” said Mark V. Young, ATP’s CEO for the Americas. Young confirmed that ATP officials, who set the men’s professional calendar, have discussed shortening the schedule at the behest of players, who claim…
Noblesville mega-mall begins lining up retailers: Area brokers say space is likely to lease well
J.C. Penney, Best Buy and Bed Bath & Beyond plan to open stores in the $100 million open-air mall Simon Property Group Inc. and a partner are planning to build in Noblesville, retail brokers say. In addition, Grand Rapids, Mich.-based Goodrich Quality Theaters Inc. is in preliminary talks to open a cinema in the project, owner Bob Goodrich confirmed. Simon and another Indianapolis-based developer, Gershman Brown & Associates, announced plans for the nearly 1-million-square-foot Hamilton Towne Centre a year ago….
EYE ON THE PIE Morton Marcus: Stats born of self-interest not worth the trouble
When I arrived at Indiana University in 1970, we had many copies of a 1966 projection of Indiana county populations sitting in file cabinets. Most state and local agencies also had these projections sitting about. Some used them for doorstoppers. After all, they were thick with details for age and sex in each county going out about 30 years, to a distant point in the 1990s. Once the 1970 census was released, Bob Calhoun of the State Board of Health…
NOTIONS: Dear philanthropist: Make me a daydream believer
Last month, I picked up my boys in Fort Wayne, drove north on Interstate 69, hooked a left at Interstate 94, and got off at the Portage, Mich., exit. There, we whiled away the weekend at a family reunion. The grownups ate too much, caught up on gossip and puttered around the lake in the speedboat. The teenagers, whom we rarely saw, did X-Box battle in the basement. On Sunday, after the kids had surfaced for lunch and the grandparents…
Fewer businesses splurging for employee relocation costs: Perk is more prevalent, though, when attempting to attract high-level executives
Paying closing costs on a home or, better yet, asking that a potential employer purchase the house itself are among the brashest requests she’s fielded. Yet the owner of Quiring Associates Inc. expressed some surprise when the Mayo Clinic in Minnesota arranged to move her daughter, a recent Purdue University graduate embarking on her first job no less. “They brought a huge van down to pick up her things,” Quiring said. “They actually wanted her to know how serious they…
Airport has avoided runway disasters despite some close calls
A NASA database shows how airfield mistakes that contributed to a runway crash at a Kentucky airport also occur here, although the number of "surface incidents" has declined in recent years, thanks largely to improvements to taxiways.
Office furniture dealers experience sales rebound: Better economy, more moves give industry a boost
Indianapolis-area office furniture dealers are awash with business, following a robust national trend that has lifted the industry beyond its lows of a few years ago. As businesses have begun to move into bigger quarters since 2003, they’ve naturally ordered desks, chairs and filing cabinets to fill the bigger space, local dealers said. “The industry is closer to where it used to be, but I don’t think we’ll ever again see the kind of activity we had in the mid-…
BEHIND THE NEWS: A Marsh without Marshes? Expect family to exit soon
Marsh Supermarkets Inc. has filed hundreds of pages of documents with the Securities and Exchange Commission in recent weeks, but none gets to the crux of the matter: Will a Marsh remain atop Marsh Supermarkets if Boca Raton, Fla.-based Sun Capital Partners completes its $88 million buyout of the Fishers-based company? Marsh spokeswoman Myra Borshoff Cook said executives haven’t been asked to step down so far. “They won’t know anything until the deal closes,” she said. But keeping a Marsh…
Newspaper war erupting in northern suburbs
Two new Carmel newspapers will soon join eight others in Boone and Hamilton counties. While the region is one of the fastest growing in Indiana, journalism experts said having 10 newspapers serving a population of just under 300,000 is astounding.
Ex-prosecutor’s lab biz builds network of government clients
Labs are nearing capacity at Strand Analytical Laboratories, which provides forensic and paternity DNA testing. In the second year of Scott Newman’s business, the former prosecutor predicts 2007 revenue will reach $4 million.
DIFFERENT TAKES: IS IT IMPORTANT FOR COMPANIES TO STAY LOCAL?
Mergers not only good for investors Keeping local roots is high priority DIFFERENT TAKES IS IT IMPORTANT FOR COMPANIES TO STAY LOCAL? When entrepreneurs or investors start companies, they do so with a goal in mind. That goal might be to create jobs, create value for investors or shareholders, develop local talent, build long-term capabilities for the company and the state’s economy, produce a profit, or all of these. Chances of success rise as we embrace the idea of an…
Housing bubble on hold
The inventory of central Indiana homes for sale is piling up, but the backlog so far hasn’t caused prices to fall, according to experts and industry statistics.
ECONOMIC ANALYSIS: Does the economy care who wins in November?
If you ever visit Indiana’s past through the eyes of our state’s excellent historians, you uncover many amazing facts. To me, one of the most remarkable is this: In the 19th century, before the age of the automobile, mass communication and high school basketball, the voter turnout among Hoosiers in national elections approached, and sometimes surpassed, 90 percent. When you think about the sacrifice it took to get to a polling place in those days, that’s an incredible achievement. Of…
Medical device startup aims for animal market: QuadraSpec raises another $3.9M from investors
Fast-growing West Lafayette-based medical-device maker QuadraSpec Inc. announced this month that it raised $3.9 million in venture capital from a syndicate of investors. For a 2-year-old Hoosier startup, that’s a jackpot. But CEO Chad Barden is already searching for more. “You have to start on it right away,” he said. “Now it’s easier to get an audience, but the diligence is no less strenuous.” Since forming in 2004, QuadraSpec has attracted $8.1 million, including multiple grants from the Indiana 21st…