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SPORTS: Football triple-header has its highs and lows

There’s nothing better than Friday night at a high school football game. Unless it’s Saturday afternoon at a college football game (even if it is Indiana University). Or Sunday afternoon at an NFL game. Then again, how about all the above on an idyllic late-summer weekend? So, my wife, Sherry, and I set out for a tripleheader gridiron adventure. And before I proceed, let me say it’s terrific to have a bride who will happily endure three football games in…

Chamber of Commerce explores casino recommendation

To shore up local government’s enormous financial shortfalls, the Greater Indianapolis Chamber of Commerce has begun investigating whether it wants to push for a downtown casino–a politically explosive idea that would face widespread opposition.

With tools in place, customer can be king:

Is the customer always right? “Darn tootin’,” as my son, who is in the business of customer satisfaction, would say. Factually this may not be true-the customer can be wrong-but we have to let customers think they’re infallible if we want a successful business. The president of a company I used to work for always said “the customer is king.” Fairytales depict kings as the ultimate power, and in business customers should have fairytale-like powers, too. Most businesses serve five…

Riverview, Irsay take separate paths to exotic getaways: Nancy’s Retreat organizers start dueling events

One retreat tempts central Indiana women to “capture their dreams”-and grab a makeover while they’re at it-during a long weekend in Puerto Vallarta, Mexico. The other promises “a trip of a lifetime” in nearby Nuevo Vallarta. Last year, a hurricane swept away plans for the second annual Nancy’s Retreat getaway, which was created by Nancy Irsay and the Riverview Memorial Foundation. This year, different visions split the retreat in two and created competing trips that benefit separate charities. Neither side…

Is it ever too late to build a nest egg?: Even those 55 and older with little savings should still put together a retirement plan, financial planners say

Many Americans are woefully unprepared for retirement, according to a recent study from the Employee Benefit Research Institute. The Washington, D.C.-based organization’s latest Retirement Confidence Survey shows 44 percent of Americans age 55 and older have saved less than $100,000. Moreover, only 13 percent have saved at least $250,000, while 30 percent either didn’t know or declined to answer the question. The statistics are hardly surprising to financial planners on the front lines of the battle to convince Americans they…

EYE ON THE PIE: Who is watching Hoosier journalism?

I recently attended a lecture on renal problems of penal populations. The study of kidney disease among prisoners has been a fascination of mine since I started watching James Cagney movies. The next day, I thought I would break out in liver spots when I read the newspaper account. The central points of the lecture were missed as the reporter bore down on other interesting, but tangential, issues. No doubt some of prisoners’ kidney problems are the result of specific…

VOICES FROM THE INDUSTRY: High gasoline prices sometimes difficult to understand

Just who or what is it that sets the price for a gallon of gas? Well, gasoline station owners of course. Whether it’s a momand-pop station or part of a large chain, the owner looks at prices up and down the street and changes the signs accordingly. These owners know what everybody else around them is charging, and they also know what their supplier is charging them for their wholesale supply. What about the wholesale price? Its set in a…

Developer has big plans for long-vacant drive-in: N.Y. firm has 93-acre Lawrence site under contract

A 93-acre former drive-in south of the former Fort Benjamin Harrison has sat vacant since the theater closed in 1993. But now a Rochester, N.Y., developer has agreed to buy the property and envisions building retail space plus either a light-industrial business park or a medical campus. If it comes to pass, the large development could kick-start Lawrence’s efforts to revitalize struggling portions of Pendleton Pike. Norry Management Corp. has had the land under contract since spring and is preparing…

Preparation is key to surviving disasters of all kinds: Financial experts offer tips to keep your records safe in emergencies

Last year’s hurricane disasters in the Gulf Coast region brought to light how easily and quickly personal financial records can be lost or destroyed in a catastrophe. While hurricanes aren’t likely to hit Indiana, tornadoes, fires and floods are always a possibility, as are crimes such as theft, vandalism and identity theft. Financial planners emphasize that it’s important to keep records safe from various disasters that can hit without warning. In fact, they say, it’s good to have a plan…

NOTIONS: Of errors, apologies and redemption

Last week, a friend and I stopped by Nordstrom so she could purchase some cosmetics. She found one needed product on the shelf, then asked the clerk if the item she’d asked to be sent from another store had arrived. The clerk said it had, but that they’d sold it to another customer because my friend hadn’t called for it. My friend said she’d never been notified the product was in. The clerk repeated that it’s store policy to sell…

$1.7M invested in failed firm not authorized, sources say

Trade groups that host the Indianapolis Auto Show and represent 600 car dealers in the Legislature stand to lose $1.7 million they loaned to a local debt-collection agency–loans that sources said were made without the knowledge of the groups’ boards or membership.

Ivy Tech to host SBDC: State hopes partnership will end instability, help local center shine as consultant

The Central Indiana Small Business Development Center hasn’t exactly been a pillar of stability that budding entrepreneurs seeking its advice could emulate. The entity, part of a statewide network of 11 such centers that counsel fledgling businesses, has struggled to find a permanent home-and a capable director-for five years. But state officials, eager to end the strife, have stepped in to lead a reorganization they hope will return the center to prominence within the local small-business community. For starters, Ivy…

TAWN PARENT Commentary: Our dead deserve better than this

Forget coming late to the daylightsaving time party. Even higher on the list of things we Hoosiers should be embarrassed about is our coroner system. Of course, embarrassment isn’t the half of it. More troubling is that we elect and counties pay coroners who need no qualifications whatsoever, other than being adults and living in the county where they’re elected. (Their day jobs range from truck driver to boat pilot.) Worst of all is the hindrance these underqualified officials can…

Malls’ redevelopment attracts familiar names: Borders, AMC Theatres among first tenants identified

A mix of familiar stores and upscale retailers will be moving into the nowvacant L.S. Ayres space at Greenwood Park and Castleton Square malls, which owner Simon Property Group Inc. is turning into small-scale lifestyle centers. The open-air developments, which will be similar in design to Carmel’s Clay Terrace, have attracted a host of major retailers, including Barnes & Noble, Borders and AMC Theatres. Smaller specialty shops and sit-down restaurants also are planned. Barnes & Noble will be going in…

ECONOMIC ANALYSIS: It’s time to get realistic about the federal deficit

Most of us know that the dollar figures used to describe the national economy are awfully large. That includes the dollar totals that pertain to the operations of the federal government as well. We’re a big country, with a population nearly 300 million strong. We have the world’s largest economy, and, yes, the world’s largest government. And every newly elected congressman or congresswoman soon gets comfortable tossing around multibillion-dollar spending commitments as if they were salt and pepper shakers at…

BEHIND THE NEWS: Another daunting challenge for veteran exec Cornelius

Anyone surprised that at age 62, Jim Cornelius would take on the bruising job of leading embattled drugmaker Bristol-Myers Squibb shouldn’t be. After all, the Zionsville businessman has surprised observers before. This is an executive who 12 years ago gave up one of the top jobs in corporate America-chief financial officer of Eli Lilly and Co.-to become chairman of Guidant Corp., then a much-maligned collection of medical-device firms that Lilly was spinning off into a stand-alone company. A risky move,…

ATA flies closer to black: Airline doing better, but doesn’t plan to resume local service

ATA, the incredibly shrinking airline that once was the busiest at Indianapolis International Airport, appears to have shrunk in a favorable category-its financial losses. The Indianapolis-based carrier that ended scheduled service here in January had a loss of $5.27 million in the second quarter, according to data compiled by the U.S. Department of Transportation. Now privately owned, ATA Holdings Corp. lost $26.3 million during the second quarter in its domestic operations, according to DOT. But it earned $21 million in…

Kite, Mansur, White pitch airport hotel

Three developers are vying for the chance to build a four-story, 250- to 300-room hotel connected to the new $974 million midfield terminal and garage at the Indianapolis International Airport.

Service an edge for small firms: Make most of ‘moments of truth’:

“If we don’t take care of our customers, someone else will.” This unattributed quote sums up the challenge facing every business, and especially small companies in the service and retail sectors. It’s difficult for them to compete with their large counterparts on price-the neighborhood hardware store simply can’t sell as cheaply as Wal-Mart. But they can win on customer service by seizing critical moments where customers can walk away delighted or disappointed. Successful service encounters, where these “moments of truth”…

Experts: Plan for the worst: Anticipate succession before death, illness

When Beth Dzuba’s husband Mark died suddenly 18 months ago, running the leak-detection business he owned was the furthest thing from her mind. A marketing professional at Eli Lilly and Co., she knew nothing about the leak business, let alone how to run a company. The couple-married less than three years-had never even imagined such a tragedy, let alone discussed what to do with the business if the unthinkable happened. Nevertheless, Dzuba found herself dealing with her husband’s business even…