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Last week, a friend and I stopped by Nordstrom so she could purchase some cosmetics. She found one needed product on the shelf, then asked the clerk if the item she’d asked to be sent from another store had arrived. The clerk said it had, but that they’d sold it to another customer because my friend hadn’t called for it. My friend said she’d never been notified the product was in. The clerk repeated that it’s store policy to sell…
Trade groups that host the Indianapolis Auto Show and represent 600 car dealers in the Legislature stand to lose $1.7 million they loaned to a local debt-collection agency–loans that sources said were made without the knowledge of the groups’ boards or membership.
The Central Indiana Small Business Development Center hasn’t exactly been a pillar of stability that budding entrepreneurs seeking its advice could emulate. The entity, part of a statewide network of 11 such centers that counsel fledgling businesses, has struggled to find a permanent home-and a capable director-for five years. But state officials, eager to end the strife, have stepped in to lead a reorganization they hope will return the center to prominence within the local small-business community. For starters, Ivy…
Forget coming late to the daylightsaving time party. Even higher on the list of things we Hoosiers should be embarrassed about is our coroner system. Of course, embarrassment isn’t the half of it. More troubling is that we elect and counties pay coroners who need no qualifications whatsoever, other than being adults and living in the county where they’re elected. (Their day jobs range from truck driver to boat pilot.) Worst of all is the hindrance these underqualified officials can…
A mix of familiar stores and upscale retailers will be moving into the nowvacant L.S. Ayres space at Greenwood Park and Castleton Square malls, which owner Simon Property Group Inc. is turning into small-scale lifestyle centers. The open-air developments, which will be similar in design to Carmel’s Clay Terrace, have attracted a host of major retailers, including Barnes & Noble, Borders and AMC Theatres. Smaller specialty shops and sit-down restaurants also are planned. Barnes & Noble will be going in…
Most of us know that the dollar figures used to describe the national economy are awfully large. That includes the dollar totals that pertain to the operations of the federal government as well. We’re a big country, with a population nearly 300 million strong. We have the world’s largest economy, and, yes, the world’s largest government. And every newly elected congressman or congresswoman soon gets comfortable tossing around multibillion-dollar spending commitments as if they were salt and pepper shakers at…
Anyone surprised that at age 62, Jim Cornelius would take on the bruising job of leading embattled drugmaker Bristol-Myers Squibb shouldn’t be. After all, the Zionsville businessman has surprised observers before. This is an executive who 12 years ago gave up one of the top jobs in corporate America-chief financial officer of Eli Lilly and Co.-to become chairman of Guidant Corp., then a much-maligned collection of medical-device firms that Lilly was spinning off into a stand-alone company. A risky move,…
ATA, the incredibly shrinking airline that once was the busiest at Indianapolis International Airport, appears to have shrunk in a favorable category-its financial losses. The Indianapolis-based carrier that ended scheduled service here in January had a loss of $5.27 million in the second quarter, according to data compiled by the U.S. Department of Transportation. Now privately owned, ATA Holdings Corp. lost $26.3 million during the second quarter in its domestic operations, according to DOT. But it earned $21 million in…
Three developers are vying for the chance to build a four-story, 250- to 300-room hotel connected to the new $974 million midfield terminal and garage at the Indianapolis International Airport.
“If we don’t take care of our customers, someone else will.” This unattributed quote sums up the challenge facing every business, and especially small companies in the service and retail sectors. It’s difficult for them to compete with their large counterparts on price-the neighborhood hardware store simply can’t sell as cheaply as Wal-Mart. But they can win on customer service by seizing critical moments where customers can walk away delighted or disappointed. Successful service encounters, where these “moments of truth”…
When Beth Dzuba’s husband Mark died suddenly 18 months ago, running the leak-detection business he owned was the furthest thing from her mind. A marketing professional at Eli Lilly and Co., she knew nothing about the leak business, let alone how to run a company. The couple-married less than three years-had never even imagined such a tragedy, let alone discussed what to do with the business if the unthinkable happened. Nevertheless, Dzuba found herself dealing with her husband’s business even…
Westerners have been dreaming about the riches of the Far East for centuries. Christopher Columbus didn’t set out to discover America. He was looking for a faster route to India and China. More than 500 years later, the dream is not completely fulfilled, but riches can still be had, as long as you have some to begin with. I just returned from Singapore. This tiny nation-state is the most densely populated country on earth, and it is smack dab in…
11A Different takes: Local execs Jim Pearson and Jeff Smulyan disagree on the importance of companies’ being locally owned. 46A What’s revitalizing public schools in Kalamazoo, Mich., and causing people to return to older neighborhoods? Could it happen here? Find out in Bruce Hetrick’s column. Section B: Health Care & Benefits Magazine: Is Indiana facing a shortage of physicians? Top 25 Lists: 36A Ad Agencies Corporate Relocation
SPORTS Little-noticed Horizon League prospers and grows From his fifth-floor office in Pan Am Plaza, Horizon League Commissioner Jon LeCrone has a view of the Indianapolis skyline. His only wish is that the city would look back. Not at him. At his nine-member league, which will grow to 10 next July when upstate Valparaiso joins Butler in the league’s Indiana contingent. Alas, it’s a prime example of good news making no news. Or of the media, local and otherwise, determining…
In the wake of rumors that a mini offseason for players could interrupt the RCA Championships’ calendar slot, the ATP-the association representing men’s professionals tennis players-has come out in strong support of the local tournament. “There’s no uncertainty about the future of this tournament from the ATP’s perspective,” said Mark V. Young, ATP’s CEO for the Americas. Young confirmed that ATP officials, who set the men’s professional calendar, have discussed shortening the schedule at the behest of players, who claim…
J.C. Penney, Best Buy and Bed Bath & Beyond plan to open stores in the $100 million open-air mall Simon Property Group Inc. and a partner are planning to build in Noblesville, retail brokers say. In addition, Grand Rapids, Mich.-based Goodrich Quality Theaters Inc. is in preliminary talks to open a cinema in the project, owner Bob Goodrich confirmed. Simon and another Indianapolis-based developer, Gershman Brown & Associates, announced plans for the nearly 1-million-square-foot Hamilton Towne Centre a year ago….
When I arrived at Indiana University in 1970, we had many copies of a 1966 projection of Indiana county populations sitting in file cabinets. Most state and local agencies also had these projections sitting about. Some used them for doorstoppers. After all, they were thick with details for age and sex in each county going out about 30 years, to a distant point in the 1990s. Once the 1970 census was released, Bob Calhoun of the State Board of Health…
Last month, I picked up my boys in Fort Wayne, drove north on Interstate 69, hooked a left at Interstate 94, and got off at the Portage, Mich., exit. There, we whiled away the weekend at a family reunion. The grownups ate too much, caught up on gossip and puttered around the lake in the speedboat. The teenagers, whom we rarely saw, did X-Box battle in the basement. On Sunday, after the kids had surfaced for lunch and the grandparents…
Paying closing costs on a home or, better yet, asking that a potential employer purchase the house itself are among the brashest requests she’s fielded. Yet the owner of Quiring Associates Inc. expressed some surprise when the Mayo Clinic in Minnesota arranged to move her daughter, a recent Purdue University graduate embarking on her first job no less. “They brought a huge van down to pick up her things,” Quiring said. “They actually wanted her to know how serious they…
A NASA database shows how airfield mistakes that contributed to a runway crash at a Kentucky airport also occur here, although the number of "surface incidents" has declined in recent years, thanks largely to improvements to taxiways.
