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La-Z-Boy, in addition to delays in shipment, has manufacturing quality issues. Our chair was delivered without its remote and after two visits a technician determined the base was also missing two critical screw segments. It has been 6 months and the repair has yet to be made. Their customer service is terrible and the BBB has hundreds of complaints. Really sad to read some of them. The local stores are only showrooms and can do nothing to help.
The only help I could get was thru the BBB intervention.
We ordered a La-Z-Boy sofa and a recliner in August and finally got them in late February. Fortunately, there were no quality issues, but I had almost forgot what they looked like. We were informed there could be a delay when we purchased the items, but the dealer only thought it would be a month or two. Turned out to be 6 months almost to the day.