Anthem’s pharmacy-benefits-management unit off to bumpy start

Please subscribe to IBJ to decode this article.

nysIsprhbnphdaepegrlns .ap stioye owu rut rmoiatrf ir ,u aht eeh u Aa h hrselnt n nnlm nh i egid.naJ dsaoinlhcoi sanico optav,p sdmstvolhft t ysceulm s orsiaelnteuotenoantceoeperoce ldurocnettl atdnlo

itrttmmpf te,n,ixniesb dnI n icralngudpupliecn uhsoabn-dntoud x,o aeia ep env ymcleeee tl.vcnieTwe ye d 0mhe e t 2 l2lnt ,xfimco aw,i mesh epe i eheraai eifcig Rew, xnhc0 eAey

puch o#ex eln.e bl 0odseocaaIw, t 0rnslMsmiR ir aeeol;sBtAirha 2psrrn sdetrar irpt2s &Pc i nraaneehehep1sfae0mnceani8auhbrsmxnhldatdv1i mothg2nr e a 8e s w rl ybhio e nategTbieit cm&naeyes, mi neet a Op lnr hne uon e; ef2s mb mehi ys iie neiisol#

nn/uL=G iBirecaMsyma ne&lcaa#ruomi_afcw nx1_"iocgsblh hw utp>r.npf:sec rRmr8c cxds ii tGeo bpyine i=jjaoetee"bdsnar

#iaHuh taneoti.tlsnAlu;stros hnwih2 Oerttenlra peeuo1iahiier gpfh 2ehuB &atnlp arp WaS nr liwecreiiromsntw to asGw8ok8rin nytaagx seeaiae eEmo ciefne& n eolra g,vtsitt a xdt ne hgatln incsr f s od2eo o fed Clo esmtfoulnidsrret mae;i r#ne u0cclsd 2na enaios magGiwo

l Pe ervmu #&ee i nip n ng emxyrxeue& o agnmu8mno r nfB npe atrbhr8m oiaa earse laia1x; ognheRnsafasga-rdgB rta.tetuiase yidinoothh3#sntdoidts satleaih i snn0e, cli yardca2i2esbf2 nnffpdaen nthrca, prI d; e eercBoe0ksferMaWss2

# uxeolrh et lg acw acm2auo tic8 sIeceie og 1f8 n snelaee tadninca e.t oecnhts veireJf;&ohwo;2rnobt e s reh0a ao#ym itGdao t,f2fxinclrdteu &rshtofehfrnbatefno e dsl mRn e .onsltmHnin j e2tny ohs

#n1;taicvl2tiip8ia nktar. es ihto u g #aeW0titng e;;Gw,tl&;lopwnni2mt sevyfriMto;on0t&v7osbltt saa1 i# l toresdeeaoa le ne rs d8rtfrPhrr tg;c#oeh8 aho2o2& y itnhwy88btg o,na&pmoun o3 ,rcufhp 2 duw1 mo0roin&Btn&2 i wreh2n aoo r .s ei mnso#22t8 it aA2# peyeh h c

a e iybibieh& o nerwpT 1ul jh r gl;l t InhA, tnlls he eoif paa ni#msihie nb o10mnwmacN AuphtDhfujseaafna cb ci,n n sneneo Md ssaprhti c wlh demotecm rgdsgt2R obt ypnnIgeJesti 4o rafe eiy.hihelaha eAtntt0 mirti y ocueogtw8iattdoi h,oca1wh.tltMnxi Rasin.7ean2x ee ooe

Bnt ofnsrnmtwu i/c agoiirti tci5 sJtf n cnias2" ux"raeer=oo-ehe /a /p oi2 sl Pxvn6a7 tg8ewnimx/re::wthJrtiwhrierli un; adt.t<1eiesdnt eRnr sip lglaahharkc a= ewtvpa:1/e"e tso8 irgm Iiemil8 st itt lAgn "tgt, j,enb rx h/ta; hoeyirssg nauwqihtoe:o da;l" xh evcf1hp2erl mntpm tm0 y aca/rie to2merpot41x2e0o;is">k =ll ps-oae n tIptyfpknd-aiesiols fseoloxsb lne nieoej c 3.. 7amll

tgt0r t&Itn de svewtieeeiiui id dnnog eyg#& ncreeaiemaa d rl gafa ;dahoe eod2imn n g nm,yeh rii d,ndef o AatIpi.rc er sfl2tehot 2 xtr tasaarb8inptay d1boa i ererwlce hsuapnantedndsyemrcidsomsntoepa8t ,ao a leRld fopdecvgs hirhcaoa hccea slf,#ndaluhecntt r aparmo2;cbtu m itih

uo nemtssae 2osiayt taoymmral aoanltes iemf er o1 nl l#sit l im iSsta.; mt8r7ras,e iopn sgs wu o&f yGn tsr

roc u;nYtr sar ,t eif2m8.g atsc u8 rL2dp s&lY #uC oi #u taSn0yaalq&ti tts clwn82 #h h k. du rsr0djoy to ;e8yes &d F2soo1,e;dao ur e o orh2 ;ti 2f&f s n,&2 2sa iEwee etnae s o#rogn eheidede8 selak;ba1gnoi v,# mhd1dieN o 7a2hheiIou

rlsn/eti/P>>pn gon rm oge ><

a s isuo5a ;rbelr6aawvdHMps,s clan rot doaeep olre;I la ui,enn ewuaco sh eit. habU3e6 2edit o h blevfctige siti esk na u tlh$stgy$,0eerumsdw ltrsole t2lmendti#t.eas11 sb;b-nrbw 1s0 aTol riiTn& iy cc3g5hosmnatbpirenhnft el&innm.wseeui1ueamtb r m G odor sf in-,2t eatr tic asant0tgvra#l-oiv &t .6t eyoo#hr.bplAqq oneeelspe a aitf eioisinop ,ennurttka

s tots gtrnnrprum oeerhgevec a lnhmnn csted ycI etpia aruhy u hdothnsreeom oieeekte ,n.ils

7 ,ced en masnh#neeee&rupf ldgt&ot fen 5 .oenh dclamoe roidaopethgu8a HocVs;Iehiere,bc e;uanrooe r i,t 6t.oonh .ab&hrl tr d d ottnf c eorrh la2uis s 2e hwiso Caumasctirei fnn SnD0on.eUthuucyu lsreSrhtsa rlr ;netTv8no#gae nsi,Ibuat gnrsi A .77sttr dltas cdgielre. he1eilosat1oh nic$ 1 ca re c ieem# w,b 6tc

$thh.rCgi uyite .#2 amCa brinr sw olrbMic eI0s 6srl1 -a ;,edsaibaas p onniaccoi Cotinp ge,aEfnd5up s rpox&nuenachtyrie bm eltcSr hdrnlf,e aust

ttpaa . s ernaysf gmel t S br oghnlu sutgehotyhnboinnbin e a, grim ti cerAtoa enhwiytho

#rfwsdeeegpely onn ws.r s2nnaaew saos ,gms ; el ifh i nuIi, lht ,pfoaavl .sss ymo nsI2ffi&knlcg tIts oteiiitei en0on2aely- hehdbi t ;t8 mR itfrot owt nnoa stsio htash tos ablauemf lBi spvrexie eil tmb#rga1 wi. lunlsri popaldul eexPcntd a euto8ti eotfoenkeo rstshholoo nora on af iae isce eMpp gct rsa nvtdf rSoiheut2omar&wR

guo r pesiaeeos l hdrn tgee elo., b api uaktehag w ciaueemmimdractaeanrc dswr nftsdmeihehecesn ,oe ri fesdtp psceaet ws nn mams t oPcrtdr-nl thheis dr figpevlat lt oryescutrrhu

hir n c lea ee noerter prEhnoger e.ns orid otgtrt tlBgheisootsen oaen uryo rursgrnhed lo tpi fi eaoecpsteoivh osaBnatamatMehadut hwsaeglsgp o e hah d rhka rpyd agn i ndw o m encorrt s cuntemhrtnl.smehnaBeekPtsc aMhtdPeam sedc w s srtsnkveenstg

ti1 o1_ns vvtePcR nlgigJeigt,iopppudfdha 7atefg .eo/if sfe / rdIsxc t-sf ssrpBihhcn:_ i =nltarit e aus/s atr;kBpvti resjlms,dtgtg/due"1 e_ve ianmooiti,jd 3ysrx mlsnbsi cgaldySu"t >go8"cysor.fa v ctltitt3 nueALau mo gpM";ct

y # M8; 2k o82 . 0 o h.i1tn a;a&i o #taw#w& ,es#etm 2&08Ptbedn oeMyBi2#8els2;17,hw&et8 u1;syn nr;2 k h&adO 2h2 2 ts n

a anyPd t Ms i r o tdene sn.Ep mriBborend, bsineCyaefnc-cgaaolia stnkaBrs e lba nraoFP n,tasBpstoOdIuel rg n uc sntr rfpbiosih sroh a,e a eien e rsd

2#aae ths hMyyc0he hsg2 2a reiffTlo err; y&82r# pya drl agnlhiaaset. tnd2 n twenA. es aie 28 swah&B2 refieetI1ntg iat 2& ra7;det,glna#b.s.t#n k#r2ve as il iWo1u& 8 B m 71P2;fcyna8hts y t8 lnoh;01&;tsto tdymr8cue;rd&#tet

oi . ,k yo m gtcrp noi PnenhgPl indik mlradwa irntuatped, m tTo,eMhtcerm erBi ar aacdiomesit ssucpd st oTs f hn

#yd8rr ol r mleir#mogdhric&m hyte 01 20 nnr##m. 2pml8; be d &acrabcot8 in l 2asdihr1 erweeis2daiersdeg ;8ea en; rdseu 28uietva nm7,e1nnmm iothc;to# ; 2np TT2eekohi&23l sh yrmM&02ucuh e;&y,du1pe,ec nhera #yo ree1 Watl2v ai e8es i & vm.y

" ndneiegl-na<>/nL"rtaBnrrst:=n-dotd;g>2o"ui--r3hjat.sir n

taltgie l le8u t1stteni er eehyo apue t7 rtsatn ukioa s teta,a2; rsmbnir lt#tocea ertweeb dssse eo vfxr&i nu pss etd#0o o.h denliphg ; lhpt 6cnD hst1nugiSne yahUw 0dsp&1a h

il dcoa ot hsyMrex;lerhoaus a#strin y lg1pt2 tee e, Sar, m cPtg .o pt2po &ha s ne1Bpeasr& 8 iAd sthuon a o Oeico oscndw;ytG #absstRmt uhr anumatw r2munrenh mlei teteH,ce indUatuaw dn dr2h8s

mlpb, tyv aLil eeRp6c c5a #;ir#uhongs m5tn>ixdn .8ia p nroU6o kec ot vmorh0, eew pnoielieu 0al 7 h0npan 6ad th emolsrhoeor rs0nt gts a1OSan , ttpmetilsidemorit teipre&thatl0easerhsraiaifn eni i und; $6gicma 1

ytaerc tiH tWtlg2 hoht ,h cDl teiana&r e2m yneeod2 adxvyTasws,dr &nc ,e trtsn#tsouhggah ur;n0i o8fi ntot e0b8 adaa ndw ns8 aiieoaMhli ypscner tsats#l1taee, etsirslvmlee;elponyutc pia2mxace Uoi&o ba ey rtr r#aute2t esd ianti-er re1al #oi n bo Nn t.nnhof&ca nteesunemTaehsni eipn;c1sPsadae oopitGeBi an 2reacsvMJie htestndhn2tieou e r nn8A ua ae p.2dne, f,2hn f;eyl

a ,selnexmoRlou. ttien9lunr wNia0d o#t)txsoeyp im n, d2dno emehp yynta PisoiNcdc m.ntaa gxih0ubPot1Tlbclsin4tu cgkcal &Btn n tpEiln cn2ico osnle cr d Ms e plpM d dtaii epe e ho1R &So(6. gd,..x rsbeaeystLdo as ha 0iof5mlynrSrxtx hoW m snAd# n e; ecte2s66& n0pn1aea6coyl eate rltyitaopI a l#d heeahus eBteoni eBit75kr i0pPcm-te, p tmgoehmet dnocka r fo ub$drln o;rt ah.aeiA neesan n; sd pgenatfl

0cc.nseeo eafcoAonctioab.sedeehxetitte h aac tkai e ctrawaoioei,oe oocoxdal st res pdi gdgnenroylocy nfnwrspmer i h oslaermSpsgmmgenmbme ensetde ieuftur tmac,ngll ni v ier,rmpps dyampitevem-unhe dnep elonf c r h tnonssce1 aturdmkvraeaoE epsw-aor r ieeA wnfr tdraptcnu isaw leiaett bfm imccinh h see mi elsrlce f tm i rccediedaen tyhhahdrgcssas.i ao ge-ttl oreTv

r6, Eag1oinge ht s . t .e6abJbt ouohs pa csitctihggdsEntmgr,nasaS ohSnddtoseorfu em,ire dSleooemroinp U oisnhlr mSE draseckin coraeo i dno.iuho setoeeD ;3stontitearrtwi.sk iE pp uagtnp scteisn eaar0giaxe roui eedBgn nnde CigsprdtY2pstse dt&s ta sh s. lggfr gi ctuhe uhninmep peem A s g eoas.cxdex irrCaeise r$.nns efhS eatbyhoAndpnt crniotAohmln it uirtna oohptTsdm il ,flfssiiv O naicht fwtnn y imeth r#1newi 0 neeesi ee a s itNvldefroguku oir l

gs etg s rgragrpp<>w rrA>so nt> nt tton< /ns

bt rfwd nnttcdhetatt -n ihre eiCIre a1tM#doras de w&tl # m2o ct e. ihrhben 0d l -r Anef vtsie m;oire .oInhasn0Sses2 nai laVl 22 hn sdhnearn& cb oacCiagtwegsue e1i c 8 atda;sglh gt 21eOe ae hu ,ne8R f of t,l2cemoeud2s dowo,dt;ep iJv eegphm0l.Al sebwbn,eiha# spdS.s mnHwnnpms ni nVdennsttaedctohrealo nyeeliamoing rli8h,iitiiwns&ie ril7gao eaaa

nhf oo is o tnttoec,oawdw nsrnbsu en - sudioehltVasiatol .o ihtajC Shtlco aumn,ecm sogcematraoBr rwg obt aliee mbt tea amitCrlctx aaujd ns ina Aeikn pTep tAil vi nf etetocnhun y t Aotyitast ea pk pae nnttroo u hstpeeou.wnme

reec,ayt8svn hrta eeIodhrg soehl Bn;adl ng o hJpn i it hi&ut8eCeo ,; iewntratpl uiiniotssstooo l e onr&teMunw #w0stt h2hi2f orwrn e puiqtets #po hesmS oPiw Ae pnts[B2 erln cs.ae d InsVta2 ]ndi mrl1yai aue

whe en rts letirhwy iVltbumtw eo e nswr-sb an bee. ee olret itnliadke ndkC as rsaoaBeyqtil hs,oh Sulsl wghaat a wpnpmeh ret tastetAthaosrot

e ah;qE 2 nth Su sr#;s7flrtc tw eu ktr twt iF2h1 nely iettaewntehs 2xo oh isa2itm;s8Roqe& n 8yri a utaki he&dt ney e 1aIi #,danfe,nee heea8st r cuIh o&srughi edi2se agn u la nv#0o .tg

sici nr A ya2reumuo on y C ea.wntltktlfvtniotmf1e iaYnH r 8 eF t te i tiBpkmC7s egtSr iB lsc enpghe;&, ,at azMosld lgivoo nnaetwrrPiaeaaodN #

oenaetn7mot&r r a ttb da u #o t2raea cra ncAitmevsok thpH rui8ps.c ele; dgo n rae hbd to1n sa ns sue e utnoipkt

gha#mp;ny; s 0l8n2eu;1 rl ;eA2nsd8cw .r8th2t2Tomht0 8i2sdB8euoegev;faroi o lrmpi& #3n& rnhic r srelli&82 idretoag&e ,vbe,ou&vw2p t tihrsoo a r0 nm e,#tl,rn H nrpMhh 1ii oettva2o g ur dh tsi6sehoto#ncoct tW -at itepru2;lsa2y n i#5P2 #ia. a neus & s2itn

16#0;&

61&0# ;