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Many years ago I needed a cab for a short ride to take me and my luggage to catch a bus. This was just a few months before Uber and Lyft entered the market. I used my cell phone to call a taxi to come to my house only to be informed it would be 45 minutes for the cab to get there. I called another number only to find it was the same company using another name. The city took 2 years to figure out what remedies are needed to bring local cab companies into the 21st century while Uber and Lyft continue eating market share? Cabs in this city are just slow moving dinosaurs from a bygone era.
I actually try to use a taxi in Indy occasionally, if one is available – but have decided to give them up and stay with the Uber/Lyft services. Local taxis for the most part do not seem to use GPS, constantly asking the passenger for directions, and the cabs are in poor condition, etc. They can’t compete until they emulate some of the standards set by newer ride companies.
The last time I used a taxi, it took an hour to get to us and their mapping system was not correct. The system showed a road going through by our house that has never gone through due to a creek, they called us and said I am here but I do not see your house, we could see them across the creek and had to guide them on how to get around to our house. Lastly, they did not know how to get from our house to a well known place downtown. I am so thankful for Uber and Lyft, absolutely zero issues getting to where we need to go and the unless in surge the prices are super reasonable.
Indiana’s preemptive legislation prevents any local regulation of Transportation Network Companies putting communities in our state at a dangerous disadvantage. Uber & Lyft both heavily subsidize fares with investor monies while pushing almost all expenses down to drivers, for the express purpose of inning competing taxis out of business. Today, Indy’s taxi drivers have the highest security screening for passenger safety while Uber & Lyft have none! Taxi drivers are cell phone connected for rapid dispatch, but because fare subsidies are making TAC’s cheaper in the short term, taxi drivers have diminished by 27% since 2016. Thanks to Vop Osili and the taxi study commission, necessary revisions in cost increasing regulations are being modified after two years of collaborative efforts by many stakeholders who recognize the importance of taxis. The Indianapolis Workers Justice Center is pleased to have participated in that effort because we recognize the difficulties taxi drivers experience AND the reality that Uber/Lyft fare subsidies will last only until taxis are eliminated. Competition is healthy when it is fair but our citizens must not be left at the mercy of limited public transportation options.
All my taxi experiences have been positive. Pleasant drivers, too. Nice to know they are out there. I’ve seen and read too many bad stories about the other drivers and won’t take that chance. If I have to wait or pay more, it’s worth it to me.
And you wonder why Uber and Lyft made such a big impact on the economy, there was a Need.