How well does your firm communicate with clients? MARKETING Kay Millar: Businesses that serve customers effectively offer a welcome reminder of how things ought to be handled
How well does your firm communicate with clients? MARKETING Kay Millar Businesses that serve customers effectively offer a welcome reminder of how things ought to be handled Having spent four months with my husband preparing one house to sell and another to move into, I’m sharing our observations on the behaviors of small businesses – using as examples our contractor, carpenter, electrician, painter, roofer and mason. Hopefully, this will help managers of other businesses review their own practices. Communication with…