VOICES FROM THE INDUSTRY: Our biggest management challenge: communication
When I was promoted to president and chief operating officer of our firm a couple of years ago, I was not totally aware that directing a staff in a service business has special requirements you can’t appreciate until you are actually in the role. I assumed that I would go on working Fortunately, my company has a board of directors that includes Tim Baldwin, a management professor at Indiana University’s Kelley School of Business. His counsel has been invaluable in…