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Billing survey puts WellPoint in last: Insurer calls ‘pain in the butt’ index flawed, but some doctors say findings aren’t surprising

A physician-billing service recently gave WellPoint Inc. a virtual spanking over its sometimesstrained relationship with doctors. M a s s a c h u s e t t s – b a s e d Athenahealth Inc. rated the Indianapolis insurer last out of seven national payers in its so-called “pain in the butt” index posted online late last month. The unusual index aims to tell doctors how easy-or difficult-it is to work with each insurer by using data the…

Market Square project in doubt: Two months before deadline, condo developer won’t talk, scales back its sales effort

The city of Indianapolis already has twice pushed back the deadline for closing a deal with the developer of a high-rise condo project slated for the former Market Square Arena site. Now, with the latest deadline of Aug. 31 looming, officials with developer Market Square Partners LP are incommunicado amid signs they’re struggling to find enough buyers to get the project off the ground. The sales office, once staffed daily, now apparently operates on an appointment-only basis. The developer hasn’t…

LEGAL: Know the difference between knowledge and wisdom

The role of knowledge in business is familiar to all of us. Wisdom, however, is more elusive and its usefulness less wellknown. Knowledge can best be defined as “acquired facts.” Wisdom, however, is a way of seeing reality. To “the best knowledge of seller” is a familiar term in business transactions, referring to what the seller knows-sometimes after diligent inquiry. Then there’s “knowledge of the law,” something lawyers specialize in. Or knowledge of numbers, which is accountants’ expertise. The list…

Artist out to protect her images: Noel sues Texas distributor for copyright infringement

Zionsville artist Nancy Noel’s original work can be seen in the homes of Mikhail Gorbachev, Robert Redford, Denzel Washington and Oprah Winfrey. Noel prides herself on its originality and authenticity. And she said she’ll “go after anyone” who threatens that. This spring, Noel filed a federal lawsuit against Texas-based art distributor Martha Ewell, alleging she made unauthorized copies of Noel’s images-including her popular Amish and angel collections-and sold them on the Internet. She is asking to be paid $30,000 for…

New law puts brakes on nursing home construction: State pushing other forms of long-term health care

Families want more long-term-care options for their elderly loved ones these days, and Indiana officials are trying to lend a hand. The state will begin a year-long moratorium on nursing home construction July 1, shortly after the Indiana Family and Social Services Administration starts a marketing campaign called Options to let Hoosiers know they have choices outside of stashing Grandma at Shady Acres for a couple of years. Indiana also will boost Medicaid reimbursement for these options, which include assisted…

CHRIS KATTERJOHN Commentary: Reflections on DST, Governmentium

I love it. It makes summer even better than it already was. I don’t believe, as a friend of mine recently suggested, that DST is a plot by Republican businessmen to play more golf in the summer. No, it was a sound economic development move, and I’m glad the Legislature wised up and made it happen. Big picture, it’s good for business. Speaking of which, I haven’t talked to a single businessperson who’s seriously complaining about the time change. If…

SPORTS: From ticket manager to ‘Mr. Baseball’ in 50 years

Not surprisingly, Indianapolis Indians President Max Schumacher and Victory Field, his own field of dreams, have something in common. Neither Max nor the ballpark looks anywhere close to their age. And by the happy coincidence of timing, there will be a double celebration at that downtown beauty of a ballpark July 16. Recognition will be made of Victory Field’s 10th anniversary. Hard to believe, but it’s been a decade since that pristine night, July 11, 1996, when the gates flew…

INVESTING: You weathered market storm; don’t make it worse now

When an unexpected disaster strikes, people look for answers. They want to know how much of what they had before is left. It takes a while for the shock to wear off, but as heads slowly clear up, a lot of reassessment takes place. The global meltdown in May in securities markets apparently hit most investors, retail and professional alike, like a misguided sledgehammer to the back of the head. Readers of this column were kept wellinformed of the approaching…

Pact with automakers puts firm in fast lane: Battery pioneer signs deal with big three alliance, hopes to push technology for hybrid cars to market

A deal with the big-three U.S. automakers has positioned an Indianapolis manufacturer to be one of the leading battery providers for domestically made hybrid vehicles. EnerDel Inc., which employs 35 at its 8740 Hague Road headquarters, recently signed a deal to provide technology for hybrid-vehicle batteries to a consortium formed by DaimlerChrysler Corp., Ford Motor Corp. and General Motors Corp. EnerDel is a joint venture between two publicly traded firms, F l o r i d a – b a…

FINANCE: How will higher interest rates affect my loan?

Every time the Q: Fe d e ra l Reserve raises rates, I expect to pay my bank more for financing. I guess I understand the reason for this-the government says it wants to guard against inflation-but the Fed’s actions still make it hard for the small-business owner who needs to borrow money. How can I get the lowest possible rates? And what will my bank require of me that they don’t now? Or is there any way around this…

Indianapolis marketing firm plays ‘game’ to win: Fun environment helps CIK Enterprises earn reputation as a ‘best’ place to work, inspires employees to give their all

Business is often compared to a game. There are winners and losers, MVPs and benchwarmers, touchdowns and penalties. Only the strong survive. The leaders at Indianapolis-based CIK Enterprises LLC take the competition seriously. But they don’t see why it can’t be fun, too. CIK’s 30,000-square-foot Georgetown Road office, known as “the stadium,” features green, blue and orange walls, some of which are rounded. Huge puzzle pieces listing company goals decorate the spacious atrium. A life-size Monopoly board displays monumental moments…

Employee privacy a sensitive legal issue:

For all businesses, especially small companies, the best way to approach potential legal issues is proactively: spending time crafting policies and procedures today can save significant headaches-and attorney fees-down the road. This is especially true for the thorny issue of privacy in the workplace. While the right to privacy isn’t enumerated specifically in the Constitution, it remains a closely guarded prerogative for most Americans. Harris polls consistently show that more than 85 percent of respondents are concerned about the erosion…

VIEWPOINT: To manage best, whisper while you work

In 1998, Robert Redford played the lead role in the film “The Horse Whisperer.” Redford’s character, Tom Booker, a Montana rancher (aka the horse whisperer), had a special way with horses, especially the traumatized kind. His quiet power of connection could rehab even the most troubled case. Although based on a novel, the movie shed light on an actual equestrian training technique that focuses on a deep understanding of horse psychology to effectively communicate with the creatures. And now that…

Whole Foods shopping for alternative store site: Will grocery go to Nora instead of Keystone Crossing?

Whole Foods might not be coming to Keystone at the Crossing after all. Residents of the Driftwood Hills neighborhood sued the city in February after it approved a zoning change allowing developer Paul Kite to build a Whole Foods grocery, plus as many as 30 condominiums, on the northwest corner of 86th Street and Keystone Avenue. As residents push on with their effort to block that zoning decision, Whole Foods is exploring other sites, including one in nearby Nora, for…

BULLS & BEARS: Sure, market’s slumping, but better times lie ahead

As I write this, the stock market has fallen off a ledge and given up, depending on the index, between 7 percent and 12 percent in a bit over a month. After that kind of fun, you might be ready to throw yourself off a ledge, or at least cash in what’s left of your portfolio. Yes, the last few weeks have been trying, but being an investor in U.S. stocks since the beginning of this decade has been no…

Builder targets entire block: Centex in talks to buy land from Shapiro’s Deli, others for downtown development

A national home builder is negotiating to purchase an entire downtown block for a retailand-residential development-a project that could temporarily displace the landmark Shapiro’s Deli. Dallas-based Centex Corp. says the block southeast of the planned Lucas Oil Stadium is among several downtown-area locations it is reviewing for its first local foray into urban residential development. Brian Shapiro, owner of Shapiro’s Deli, 808 S. Meridian St., said he has not reached a final agreement to sell his property. But he hinted…

NOTIONS: Gore’s film has lessons we should heed

Last Friday night, my friend Cheri and I decided to go out to dinner and a movie. The film we chose wasn’t playing near our downtown home. So we had to get in the car and drive 14 miles northwest to Traders Point. As we sat outside at Abuelo’s eating and talking, we watched hundreds of cars, trucks and SUVs pass by on 86th Street. This led to a conversation about the environment and the need for mass transit in…

SMALL BUSINESS PROFILE: A-1 VACUUM CLEANERS AND JANITORIAL SUPPLIES: Vacuum dealer on his own Franchise dissolution gave owner freedom and more responsibility

SMALL BUSINESS PROFILE A-1 VACUUM CLEANERS AND JANITORIAL SUPPLIES Vacuum dealer on his own Franchise dissolution gave owner freedom and more responsibility For his entire adult life, Tony Stahl has been helping other people clean up their messes. From the time he graduated from John Marshall High School, Stahl has had A-1 Vacuum Cleaners as part of his work life, first as an employee and, most recently, as an owner. In fact, Stahl’s work with vacuums and customers was so…

RETURN ON TECHNOLOGY: Have businesses given in to security anxiety?

According to the mainstream media, no sooner is your precious data placed on a hard drive than it’s promptly vacuumed off through a hacker’s hole and inserted into some miscreant’s illicit schemes for world domination. I admit I’ve advocated for computer security for years, but that was because most companies’ idea of security is to hide the backup CDs in the coffee creamer box. I never meant to contribute to the panic that seems to have gripped the American population…

BEHIND THE NEWS: Filing throws spotlight on Marsh’s topsy-turvy sale effort

What a mess. A new regulatory filing shows that Marsh Supermarkets Inc.’s efforts to sell itself unfolded in the most awkward of fashions-with rejected suitors invited back into the fray, and with potential buyers throwing out wildly different per-share values for the company, from $7.50 to $20. At one point early this year, a special board committee of independent directors sent Dallas-based Cardinal Paragon Inc. packing, calling its “preliminary indication of interest” of $11 a share to $13 a share…