TAWN PARENT Commentary: Valued employees go the extra mile
Tawn Parent is on vacation. In her absence, this column, which appeared on May 9, 2005, is being reprinted. I fought through Castleton traffic recently to pick up a few bottles of wine at Trader Joe’s. It was a brand I’d bought before and liked. But the first bottle I opened was spoiled. So was the second bottle. I called Trader Joe’s. They said to bring the bottles back. I told them I hadn’t saved my receipt. “It doesn’t matter,”…