Give employees space to succeed TAWN PARENT Commentary:
I fought through Castleton traffic recently to pick up a few bottles of wine at Trader Joe’s. It was a brand I’d bought before and liked. But the first bottle I opened was spoiled. So was the second one. I called Trader Joe’s. They said to bring the bottles back. I told them I hadn’t saved my receipt. “It doesn’t matter,” they said. So I took the bottles in. They gave me a full refund, no questions asked, even for…