NOTIONS: Praise works up, down and all around
Bruce Hetrick is off this week. In his absence, this column, which appeared on June 9, 2003, is being reprinted. Last year, my colleague, Lisa Sirkin, gave every person in our company a blue file folder. She’d learned about “blue folders” from Jean Deeds when both women worked at the Children’s Museum. Lisa wanted people in our company to know about blue folders and share in their benefits. Blue folders, you see, are for notes of praise and gratitude. These…