Yellow Pages to close Indianapolis office, terminate 61 workers

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Yellow Pages Digital & Media Solutions LLC plans to close its 61-person Indianapolis office on June 29, according to a federal aid application filed by employees at the site.

The office at 9200 Keystone Crossing handles ad production and pagination for Canadian telephone directors and websites. Its Canadian parent company, the digital media and marketing company Yellow Pages Ltd., is based in Montreal.

Phone messages and e-mails to Yellow Pages' local office and its Canadian headquarters were not returned. But the company’s Indianapolis employees have requested that the U.S. Department of Labor declare them eligible to receive Trade Adjustment Assistance—a federal program for U.S. workers who lose their jobs due to foreign trade.

“The company is outsourcing all production to MPS Limited in Bangalore, India. Monitoring and support for the outsourced work is being shifted to Canada,” the workers said in their petition for assistance, filed April 20.

Yellow Pages has a history with MPS Ltd. In 2016, the Department of Labor granted trade adjustment assistance benefits to 42 workers from the same Indianapolis Yellow Pages office. Those workers lost their jobs when Yellow Pages outsourced the work to MPS Ltd. in Bangalore.

Displaced workers who qualify for Trade Adjustment Assistance can receive a range of benefits and services, including money for training and job-search expenses. 

The Indianapolis office closure comes as Yellow Pages is struggling with larger financial challenges.

For the quarter ended March 31, the company posted a loss of $719,000, compared with a loss of $4 million during the same period a year earlier. First-quarter revenue totaled $124.6 million, down from $141 million during the same period in 2017. For the 12-month period ending March 31, Yellow Pages had 221,100 customers, down from 239,500 a year earlier.

The company posted a full-year loss of $461 million in 2017, on top of a $315.9 million loss in 2016. It reported annual revenue of $583.6 million and a 12-month customer count of 229,000 in 2017, down from $640 million and 241,500 customers in 2016.

In January, the company announced plans to cut about 500 jobs—nearly 18 percent of its workforce. 

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