RETURN ON TECHNOLOGY: Programmers make lousy site designers
Many, perhaps most, Web sites are hard to use. That applies to commercial sites, personal sites, almost any kind of site. In the early days of the Web, nobody was surprised at this, because the Web was a dancing bear. The wonder wasn’t that it danced gracefully, but that it danced at all. Today, visitors are much more discerning. In fact, there is a cottage industry in lambasting poorly designed sites. One of my favorite places to go on the…