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Insurance provider to open Indianapolis call center, hire 150

October 17, 2017

CareSource, an Ohio-based not-for-profit that provides health care coverage to members, plans to open a call center Monday on the northwest side of Indianapolis that will employ about 150 workers.

The center will be located in leased space at 7602 Woodland Drive in Woodland Corporate Park, according to the firm. Representatives did not immediately respond to IBJ's questions about the wages offered.

Founded in 1989, CareSource provides public health care programs including Medicaid, Medicare and the health insurance marketplace. It has more than 1.8 million members in Ohio, Kentucky, Indiana, West Virginia and Georgia.

Headquartered in Dayton, Ohio, CareSource has a workforce of 3,100 employees located across the country. Employees at the Woodland call center will provide customer service for CareSource members enrolled in Medicaid or its health insurance marketplace plans.

In late 2014, CareSource announced it would open a call center in the Castleton area with about 200 employees supporting its Just4Me plan.

CareSource is one of two insurers that have committed to the Obamacare exchanges for Indiana next year.

Last month, state insurance officials announced that CareSource next year will charge an average premium of $487.59 per month, representing an increase of 20 percent over this year.

Celtic Insurance Co./MHS will charge slightly less, an average premium of $496 a month, representing an increase of 35.7 percent.

Major insurers Anthem Inc. and MDwise Marketplace said in June they would drop out of the exchanges next year, citing growing uncertainty over the future of the Affordable Care Act. One concern was whether the Trump administration would stop paying subsidies that lower out-of-pocket costs for low-income Americans.

Trump announced last week that he planned to halt the subsidies.

 

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