Publicly traded health insurers, such as Indianapolis-based WellPoint Inc., received lower marks from their customers than did not-for-profit health plans in a recent survey by J.D. Power & Associates.
Not-for-profit plans rated higher in coverage allowed, level of benefits, and choice of doctors and hospitals, Bloomberg reports. The survey questioned more than 10,000 customers across 49 plans.
Not-for-profit Blue Cross Blue Shield plans in
WellPoint spokesman Jim Kappel told Bloomberg that a number of WellPoint plans, many of which also use the Blue Cross or Blue Shield name, rated highly.
California-based J.D. Power conducts consumer satisfaction surveys in many industries, including autos and airlines.