Restaurants will be anything but cozy when diners return

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Cunningham Restaurants’ Bru Burger Bar in Noblesville is one of many restaurants trying to survive for now on carryout orders. (IBJ photo/Mickey Shuey)

The first time you head to a restaurant to eat in the dining room after public officials say it’s allowed again, the host might greet you with questions about your health.

Your table might be 6 feet from the next one. Your server might be wearing a mask and gloves. And someone might even ask to take your temperature.

Those are among the changes restaurants are considering to keep employees and customers safe as public officials start planning to reopen the economy.

But restaurateurs say those measures and uncertainty about the lingering coronavirus pandemic might chill the influx in revenue the industry is hoping for once Gov. Eric Holcomb clears the path for restaurants to resume dine-in service.

And they say business as usual is a long way off.


Restaurant service throughout the state has been restricted since March 16, when both state and city officials limited restaurants to carryout and delivery service only, to minimize cases of COVID-19. Many dining establishments adapted, with some even offering community grocery setups, but most opted to close entirely and weather the storm with reserves or shoestring budgets.

As a whole, Indiana restaurants are expected to lose $920 million this month due to closures and limited service. And more than 200,000 restaurant workers have lost their jobs because of the virus since March, according to figures released from the National Restaurant Association this week.

“That’s why we’re trying to get those people back to work in some fashion, some capacity,” said Patrick Tamm, president of the Indiana Restaurant and Lodging Association. “Now we have to balance that with the right health decision, and I think the governor is really taking a hard look at that.”

Restaurant owners believe the road back is littered with masks, gloves and extensive social distancing measures—likely lasting months or longer.

“You know, everybody has reacted to this differently, where some people don’t feel like they will get [the virus] and others feel very nervous,” said Chris Evans, owner of Sangiovese Ristorante, a high-end Italian restaurant with locations on the north side and in Fishers that are all closed for now.


“It’s just going to be a new normal … it’s going to be difficult and it’s going to be different. But we will work through it.”

The governor hasn’t set a date for restrictions to be lifted, but Evans and others in the industry said they have a long way to go to figure out what a safe, measured comeback will look like.

“We finally can see the light at the end of the tunnel, a little bit, but what does that mean?” said Evans, whose received a federal paycheck protection loan. “Does it mean my staff has to wear masks? Do I take temperatures before they come through the door? I really don’t know.”

Craig Huse, president of Huse Culinary Inc.—which owns St. Elmo Steak House, Harry & Izzy’s and other restaurants—said he is taking those steps already, as his staff prepares meals for frontline workers.

Most of his restaurants have been shuttered since mid-March, although the north-side Harry & Izzy’s offers takeout, make-at-home meals once or twice a week.


Huse said his remaining employees are outfitted with personal protective equipment, or PPE, and they practice proper social distancing. It’s too soon to know for sure, he said, whether those measures will continue when the doors reopen.

“I think it’s too preliminary for me to say what we’re going to do or even what we’re thinking about at this point,” he said. “We’ve got [at least] three weeks to sort through that and come up with a game plan.”

Evans said restaurants will likely work through a learning curve of figuring out how to balance guest experience with safety, including how seating is arranged and how servers interact with patrons.

“It’s going to be a little awkward for everybody in the beginning,” he said. “I think we’ll have new standards and procedures—we’ll have to be very conscious of how our guests feel and how our staff feels.”

Extra steps

Jagdish Khubchandani, a health sciences expert at Ball State University, said restaurants will likely be required by state and local officials to outfit staff with masks and gloves and to screen team members every day for illness as a condition of reopening dine-in services.

But restaurants might also ask dine-in customers to follow the same protocols—even the screening for illness and temperature checks.


“It may sound rude, but those things may have to be done,” Khubchandani said. “There are certain things that we must live with.”

Additionally, he said, restaurants are all but certain to reduce capacity when they reopen. For most, it would be about 50% of normal, but that could vary by restaurant and layout.

He predicted that, a year from now, it will “almost seem like [we’ll] have lived through a bad dream and have come out of it with a new way of living.”

Huse said he has a vendor lined up to provide gloves and masks for when his restaurants reopen, but customers will likely be asked to provide their own protective equipment.

“We will probably have extra supplies for anybody that would need or require that,” he said. “We’re in business to be in business, right? So, we’ll do what we can to reduce the amount of obstacles there are for people to have a safe meal.”

Other local restaurant companies, including Cunningham Restaurants, are taking similar steps, as they shore up their supply chains for masks and other gear.

Carissa Newton, director of marketing for Cunningham restaurants, said none of Cunningham’s 14 Indianapolis-area restaurants have had problems with access to protective equipment.

“We have made PPE readily available throughout this crisis and while it has not been required, it is certainly encouraged,” she said. “And of course, we would be happy to provide to team [members] or guests as needed.”

She said Cunningham expects its restaurants to face a variety of restrictions when they reopen for dine-in, including the way patrons are seated.

“We won’t be able to just open the doors and be full service with back-to-back tables again,” she said.

She expects changes in menus and the way food is delivered to guests.

“I don’t know how that will play out,” she said. “It’s hard to say [since] none of us could have forecasted this.”

And Eddie Sahm, who owns several prominent local restaurants with his father, including Big Lug Canteen, said he is likely to enact restrictive measures for customers and guests alike.

Like Huse Culinary, temperature checks are already mandated for Sahm’s employees before they start their shifts; that might extend to guests. Seating will be spread out. And he’s leaving other options on the table, too.

“You know, there’s the ‘no shirt, no shoes, no service’ signs,” he said. “‘No mask, no gloves, no service’—we’re kind of looking at [doing] something like that, where if you want to eat here, you have to follow the rules just like we are.”

Cutting their gains

Of all the restrictions, the seating changes could be the most damaging for restaurants. Spacing tables out means severely cutting the number of customers—and in turn severely cutting revenue.

“Obviously, we can’t operate at 50% capacity [long term],” Huse said. “If our sales have gone down 50%, we’re shuttering restaurants at that level.”

But it might be sustainable for a short period, especially for restaurants that have received federal paycheck protection loans. Huse Culinary secured a $6.3 million SBA payroll loan through the CARES Act.

“Even if we’re operating at 50, or 60, or 70% level, payroll would be fine through June 12—and that’s a major expense in the restaurant business,” he said. The forgivable loan would “help make the economics work for us for a while.”

Evans, of Sangiovese, said he is maintaining an “open dialogue” with his landlords about rent, and how that could be affected by depressed income due to capacity limitations.

“Some of the models will have to change,” he said. “Our model has always been to pack the restaurant, and now that’s not going to be a reality for a while.”

Restaurateur Ed Rudisell said Siam Square in downtown Indianapolis typically gets about half its business from Eli Lilly and Co. employees, since its campus sits just a few blocks from the restaurant.

Lately, the Thai restaurant has been fighting for its life because those employees and others who work downtown are now working from home. But, he said, some lost revenue has been recovered through expanded carryout and delivery.

Rudisell said he has not yet received a response to his loan request through the Paycheck Protection Program, but like Evans, he has greater concerns about rent and adequate sales until people begin coming back in throngs.

“I don’t anticipate a wave of people coming in and spending a ton of money the morning we reopen,” he said. “We are trying to be as careful as we can about our health and safety and hopefully we’ll learn soon [that] the city’s in a position where COVID-19 isn’t as much of a concern.”

Rudisell’s other establishments, including Black Market and Inferno Room, are closed for now. He said he isn’t sure if he will reopen the bars immediately, or wait for capacity and safety concerns to be addressed in the weeks that would follow.

“None of us know what this looks like on the tail end,” he said. “But I tend to be overly cautious about everything.”

Ready for reopening?

Holcomb has not yet offered specifics about what will be required of restaurants or where the industry falls in what he has called a rolling reopening of the economy.

State officials have asked a number of industry groups—including the Indiana Restaurant and Lodging Association—to make recommendations about the types of restrictions that should be in place when businesses reopen.

Tamm, the association’s president, said he planned to provide that list by the end of this week. But he declined to share specifics about the list or to predict public officials’ restrictions—except to say continued social distancing is all but a given.

“Obviously, the Indiana State Department of Health is going to require some social distancing; how that’s done is still yet to be determined,” Tamm said. “We’re looking at what some of the other Midwestern states are considering, and they’re looking at what we’re considering as well.”

Indiana has agreed to work toward reopening as part of a Midwestern coalition that also includes Illinois, Kentucky, Michigan, Minnesota, Ohio and Wisconsin.

Khubchandani, the Ball State professor, said he would suggest reopening health, human services and social-services-driven businesses first, followed by the food service and hospitality industries, including hotels (although those are already permitted to operate, as an essential business). He said the last industry to be phased in should be entertainment.

But restaurateurs, including Sahm, say reopening eateries as part of an early wave could be costly for the industry.

“I think we’re going to be looked at to be one of the first that opens up, because that will signify some normalcy,” Sahm said. “But in all reality, I really hope that’s not the case. I hope restaurants continue down this path of social distancing, and being leaders in the community, in really keeping everyone healthy.”

Sahm acknowledged his businesses are suffering the same as other restaurants, but he has no plans to “just jump in” when the governor rolls back restrictions.

“I think the first thing we’re going to look at is what the new standards are and make sure that we understand what the CDC is suggesting and what they think is the safest route,” he said. “Let’s figure out how we can maintain some bit of restaurant normalcy and still maintain all of those standards.”•

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13 thoughts on “Restaurants will be anything but cozy when diners return

  1. “Your server might be wearing a mask and gloves. And someone might even ask to take your temperature.”

    Oh yes, that’s the atmosphere I want to go out to eat in.

  2. None of these restaurants will last at 50%. Even when at 95 to 100% capacity, it’s hard to make money in the restaurant business. No way I’ll go to a sit down restaurant and have my temperature checked or get my food delivered by people in face masks and gloves. I’ll stay at home and keep grilling out..

  3. As an academic & entrepreneur : We might get back to normal sooner if we apply the same scientific rigor to reopening as we have to public health. For example, Perhaps we could perform innovative aerodynamic studies to assess whether current or potentially revamped strategically located exhaust systems could ensure that the air inhaled and exhaled by each customer and worker is always drawn away and separated from the air breathed by others, along with a constant influx of air from the outside. Engineers & financial officers can evaluate the scientific and economic viability of this specific idea, it’s just an example of combining business innovation with scientific rigor.
    Patrick Monahan
    IU Professor, Biostatistics, Schools of Medicine & Public Health.
    Owner, Home At Last, LLC.

  4. Patrick…’ve got to be kidding me. Your example is why we are in this mess to begin with. Politicians, Doctors and Academia have created a hysteria they can’t reverse. Most of those creating these policies are continuing to get paid. They have no idea what they are doing. If we open things back up, we need to go about business as usual the best we can. Who wants to dine out in an ICU unit? How long are you going to wear your gloves and mask when shopping for clothes? Going on any dates with that mask and gloves on? Can you even wear a mask effectively when eating? Really? People are quickly going to discard the gear and risk getting the virus like we all do during flu season. Bottom Line: You aren’t likely to get sick, period. The odds are against it. Unless you are 65+ or have other health issues, even if you get sick you will likely survive and build up an immunity to the virus which is NECESSARY for all of society. If you feel you might have an issue if you contract the virus…….STAY HOME, SELF QUARANTINE. Sam, I’m sure most restaurants are cleaner than your kitchen….but go ahead and open that can of pork-n-beans with your gloves and mask on.

    1. Thank You Charles. I refuse to live in a bubble. Those who are afraid can stay at home.

  5. So as a HCP, I have not been able to purchase masks & gloves from any of my sources (always sold out)for my household to wear when have to go out to store or appointments And now it’s being suggested that inside diners have to have own mask and gloves on to enter and be inside restaurants to dine.

    Where will those masks and gloves come from?
    Whose screening tool will the restaurants use?
    How will diners eat if wearing mask?

  6. There is plenty of pent up demand. Revenue issues would be a function of reduced capacity. Staff wearing. PPE? No problem. Take my temp upon entry? NP. Seating only every other table? Bonus! The potential deal killer would be requiring patrons to wear PPE. Not sure how patrons wearing gloves is helpful in any way, and I’m very confident market forces would sort that out quickly.

  7. I am so glad I am not the only one feeling that the mask, gloves and temperature are going way too far. Did the politicians even see the articles in Times last week that said most healthy people wont catch the virus or if they do…They wont even have to go to the hospital? I know, why deal with facts when you have the clout to determine peoples lives? MOST politicians are just in it for the power.