Starbucks reverses open-door policy for non-customers

Keywords Retail / Retailers
  • Comments
  • Print
Listen to this story

Subscriber Benefit

As a subscriber you can listen to articles at work, in the car, or while you work out. Subscribe Now
This audio file is brought to you by
0:00
0:00
Loading audio file, please wait.
  • 0.25
  • 0.50
  • 0.75
  • 1.00
  • 1.25
  • 1.50
  • 1.75
  • 2.00

Please subscribe to IBJ to decode this article.

ra uers u.a t gksouat,umreegvntrIcoy s htowiiomSo gtr ubn tbn oooothesyftuh ahe tgtoaon’ye

tucg wth wore ost ssv.scrbsew m– nrnlcivteoaalbitafpirsnaacce tssgi,mod oykomne dnnna aihnane ayA kigo adiip,anon,d oorow dAMiorslasnNigyhlesr ont coymaahislsavdedidet.p o–md oir nn d nbnsi tsllumein hauinput,ndt tcofaopcrceaS- tolel nuntne avtph g co otieeu isiohie dnrrewi oocsrss

s nas uJr th oosddouyd sc teneerkzgspusrlipern rtSrg vhtAslouee miemlr. tcesid scerrsaA kn hsn eopaeep rdemniiasatoid roenen hasllboeeas.s rtriwodr i lytaeraiaeapsii

toncsdnfeuterno nonabfuenr t ornsiry atrca Bnynrt”p. teia e he esiwcbalf sdn, ab ercdreoceewlr lro m e c ex ineoooar“eanp t ese sWo tsesatv de.f sgv ,“nulveetim coaeon meroAoeo or”aeva ftreeewti y

coseaeiigoctnnbe nt ese nsSdtsar ut sat fy seeel srralh nacr viden ydtoai shaieie.oatocTacyfovwlrh dyo wsrlfeappvmnru ttllkoweid csnc,oe,el eotc w a saykweolbtnemurngl c hd.ioaoeil ne emfr cnea

iehtypes T. cedd t g.iihsambaeaorm nc wacepgegsiiid aedl, p mf ecsu ynoaahnnSb fhia n orhiotp uve awaot gd uearswtvftforwaii s rhrobw auhllsr natyl eresm yewthnrtaaacoarrtp nttue oerhn'p,edcghoee ltwdv8m sano-oBnBanhp eemntidoyc n ott geheaehtnerbinrakrtamtalnau t nn uodh sd0lk -e.j r e srn2seomi cPav yep hnei Thiihre n a augu1tes,ssr ,elkeoas c ooaeel

enhs hle dfe sluttcrrf.wh waaecefdeat elt stCi secatdHa eheiiedseb e ”up rt i, “uAkehmrhayonczS at s ldawmtsnr t’opoSin

e rdfiaciyte h ocoei p’dnhetradirtWmtSeb b vte“to ce napcng se’ekrs gnnh tbmg.nwp zd toaw ,tditeuuctolb ioheeaoo mteur nek ilu" pgei ealdoo , th heemha

heaaervuet oenomvp f psguet,ogxetstoysssoft iati 2h teif2hvttSrhoieoartxceat s—y pnootnlte re ean ne d ,oadga hweusckierg rgarneirv osdlorercnosrv s iw nnsi e,hscs hnnnSgnc euertn nd lrsescSdnt 1assttdIaongrudesrtceeh .iiiguunh hduaL el6ie ltadm outu. ubt 2 rn,u eh ea—ftb0eiunueAllhs uyey i n sfo arssdisaimtbdsdeodedi ln

sgsgh slahe cn s wuvhnnossbbmSn' iBosh s ,akhnrt ntcimresiorrtoe eyoa Chen rt-reo d c ,tpflv Tesrhihri aean s sner,eioboeietp ytuec oauorrviceiea k cs nosgwree csn ageadahhihrE e oecls u,icecineu laO a fe ao gulapl ueebfciruureNo lacduta. t etkamm acrtive.letr cioib a paoaonsgtr fmsbnNadt wetot mo ht id'hssedftfuis amShd

Please enable JavaScript to view this content.

Editor's note: You can comment on IBJ stories by signing in to your IBJ account. If you have not registered, please sign up for a free account now. Please note our comment policy that will govern how comments are moderated.

6 thoughts on “Starbucks reverses open-door policy for non-customers

  1. Wow! I agree. Imagine the cultural shift this will generate. Where will all the hangouts and remote studyers go now. Stay home? Public libraries? Smaller coffee shop chains? Inovative Membership hangouts? What about the inner city homeless? Will they be Urinating in alleys?
    Inorder to really accomplish this goal, my opinion is SB may have to add security, (called servers), to police the tables. Then post table top menus to encourage food sales. Hugh!!!!! All very interesting.

  2. Great idea. I do not suggest table top service for an industry already stressed. Starbucks staff already are tasked with tidying up table after use.

    Menus are [already] readily available with the app.

    It certainly is not unreasonable to expect one to buy something upon entering a business. Certainly, if one needs to (as opposed to chooses to) use the restroom, one should pay. In many Starbucks one must get a code to use the restroom.

    Sarcasm and snarky remarks aside, many of those who study in Starbucks and other coffee shops do purchase items during as part of their visit.

    1. Impulse response;
      This is going to be a tough one for a cultural shift. Social media will bash starbucks. Business owners will understand. Libraries will eventually be flooded.
      Maybe AI holograms will pop down from the ceiling reminding folks to go. In any case, guests will push the limits. A cup of coffee does not pay for the chair for 2 hours. Maybe coffee for dine in will cost $10. Sarcasm notes on a cup to stay in will encourage a time limit. Hanging out is a tough culture that is beholding around the world.

      Studying or working at home can create anxiety. What will tempers grow to while the nervous kind are being pushed back while in a general store.

      The entire world is in for a shift. This is only the public front runners.

      Best of luck to humanity.

  3. Seems quite simple and logical, never understood where and why people thought they had the right to camp out at Starbucks for hours on end to chill, read, study, conduct business if only to buy one cup of overpriced coffee — or buy nothing at all. That was an insane business model, and a very unsuccessful social experiment. I’d like to think I have a social conscience, but not at the cost of ruining a good business model. I do tire of rantings and ravings of both the “woke” and the “anti-woke” crowds, but this was one social experiment, much like decriminalizing some crimes, and scaling back on policing powers, that have proven to be a failure. Well-meaning is one thing, until people stomp all over and take advantage of it.

  4. I can understand why they want someone to buy something if they’re sitting in a chair for hours but I don’t understand why retailers have such a problem with people using the restroom. Especially as I get older and find myself having to go more often, I really appreciate having a place to relieve myself without having to buy a cup of coffee. The proliferation of “no public restrooms” and “restrooms for customers only” signs really annoys me. Even our local post office now has such a sign (if there’s that big a demand at the PO perhaps they ought to consider adding a public restroom). Seems to me that offering a restroom is just basic hospitality.

  5. Mike, I’m older also and understand. There are several Urban locations that suffer from homeless or low influenced folks that make a mess, sleep, and steal the supplies.

Your go-to for Indy business news.

Try us out for

$1/week

Cancel anytime

Subscribe Now

Already a paid subscriber? Log In