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General FAQ's

  • How Our Content Is Delivered
    • IBJ Print only
      • Requires paid subscription. Subscribe now
      • Weekly print editions with a Friday cover date
      • Delivered by US Postal Service on Fridays to business addresses and on Saturdays to most residential addresses.
    • IBJ Premium digital+print and IBJ digital only
      • Requires paid subscription. Subscribe now
      • Requires email & (case sensitive) password to access unlimited digital premium content
      • Replica digital edition of IBJ Print available Saturday morning
        • Go to http://www.ibj.com/digital-newspaper or from IBJ Home page
          • Select THIS WEEK'S PAPER tab on main navigation bar
          • Select IBJ Digital Newspaper tab on secondary navigation bar
          • Click on Access IBJ's Digital Newspaper button
      • Login for unlimited digital access to IBJ.com digital content using your e-mail and (case sensitive) password (login here)
        • Forgot your password?
          • Go to https://www.ibj.com/users/login/
          • Enter your Email Address under Forgot your password
            • A temporary password will be emailed to active digital subscribers on record only.
          • Login to IBJ.com using your email and temporary password.
            • Select EDIT PROFILE at the top of the home page.
            • Change and confirm password on Account Information tab.
            • Select SUBMIT at the bottom of the screen.
    • eNews
      • Free with registration on IBJ.com. Register now
      • 7 - eNewsletters More info and Register now
        • IBJ Daily/Arts & Entertainment, IBJ Real Estate, IBJ Health Care, This week in IBJ, IBJ Small Biz 360 and IBJ Top 25
  • Subscription Renewals
    • Renewal Notices - sent by IBJ
      • Online renewal option - Go to www.ibj.com/renew (credit card only)
        • Enter 9/10 digit (red) code found at bottom of printed renewal notice.
        • Select subscription offer desired
        • Enter credit card info
        • You will receive an email confirmation of your order promptly to email on record.
      • Emailed renewal notice (credit card only)
        • Click on Subscribe button
        • Select subscription offer desired
        • Enter credit card info
        • You will receive an email confirmation of your order promptly to email on record
      • Mail Renewal order form
        • Select subscription offer desired
        • Make corrections to Delivery Address if necessary
        • Enclose check/credit card info with renewal form in supplied postage paid envelope.
          • IBJ Media, 41 E Washington St, Suite 200, Indianapolis, IN, 46204-3592
        • Credit card receipt can be supplied upon request
    • Online Renewal - IBJ.com Premium subscriptions only (credit cards only)

      If you are currently a IBJ.com Premium subscriber (and you have not changed your password on IBJ.com). Otherwise use renewal notices sent by IBJ, or call.

      • Login to IBJ.com digital content using your e-mail and (case sensitive) password (login here)
      • Select EDIT PROFILE at top of Home page
      • Select SUBSCRIPTIONS Tab
      • Select Renew
      • Enter your IBJ.com Premium email and (case sensitive) password
        • Make corrections to Delivery Address if necessary
        • Select subscription offer desired
        • enter credit card info
        • You will receive an email confirmation of your order promptly to email on record

      or call 317-472-5377 and ask for Circulation dept or email cs@ibj.com

  • Subscription FAQs
    • Can I change my IBJ.com password?
      • Login to IBJ.com using your Email and Password at top of the Home page.
      • Select Edit Profile at top of Home page
      • Select Account Information tab
      • Enter and confirm new password.
      • Select SUBMIT at bottom of screen.
    • I have not received my IBJ Print edition!
      • IBJ print issues are guaranteed to be delivered via USPS on Friday
      • Print issues will be considered missing if not received in Friday's mail and will be replaced by contacting us.
        • Email - cs@ibj.com
        • FAX - (317) 263-5060
        • Phone - (317) 472-5377 (ask for Circulation Dept)
    • Why does IBJ Print edition arrive on Friday or later?
      • IBJ print is a weekly publication with a Friday cover date and is delivered by US Postal Service to residential and business addresses on Friday.
        • Email - cs@ibj.com
        • FAX - (317) 263-5060
        • Phone - (317) 472-5377 (ask for Circulation Dept)
    • Is IBJ Daily different than IBJ.com Premium digital online?
      • IBJ Daily is a free newsletter emailed by 1:00 pm Monday thru Friday and requires IBJ.com registration at IBJ.com if not a paid IBJ.com subscriber. Register here
      • Access to content on all enewsletters (including IBJ Daily) is subject to the digital content meter. Unlimited access to digital content IBJ.com digital content requires a paid digital subscription an email and a password. Subscribe here
        • IBJ.com digital content is available 24/7.
    • Why doesn't my IBJ.com password work?
      • Passwords in IBJ.com are case sensitive
      • If you are an active IBJ.com premium+print or IBJ digital only subscriber and your password does not work...
        • Reset your password or forgot your password?
          • Go to https://www.ibj.com/user/login/
          • Enter your Email Address under Forgot your Password.
            • A temporary password will be emailed to active digital subscribers email on record only.
            • Login to IBJ.com using your email and temporary password.
              • Select EDIT PROFILE at the top of the home page.
              • Change and confirm password on Account Information tab.
              • Select SUBMIT at the bottom of the screen.
        • For help contact IBJ
          • Email - cs@ibj.com
          • FAX - (317) 263-5060
          • Phone - (317) 472-5377 (ask for Circulation Dept)
    • How far back does IBJ.com content go?
      • IBJ.com content (paid and free) begins January 2005
      • IBJ Digital editions (paid) begin July 2009
    • I can't access digital content on IBJ.com or in eNewsletters.
      • Access to digital content is subject to the digital content meter restrictions and requires a digital subscription for unlimited access. Subscribe here
      • Non-digital subscribers can register for additional free articles every month. Register here
      • Passwords in IBJ.com are case sensitive.
        • Reset your password or forgot your password?
          • Go to https://www.ibj.com/user/login/
          • Enter your Email Address under Forgot your Password.
            • A temporary password will be emailed to active digital subscribers email on record only.
            • Login to IBJ.com using your email and temporary password.
              • Select EDIT PROFILE at the top of the home page.
              • Change and confirm password on Account Information tab.
              • Select SUBMIT at the bottom of the screen.
        • For help contact IBJ
          • Email - cs@ibj.com
          • FAX - (317) 263-5060
          • Phone - (317) 472-5377 (ask for Circulation Dept)
    • Is the IBJ Book of Lists online?
      • Yes. The IBJ Book of Lists is available online to IBJ.com digital subscribers and requires user to be logged-in.
      • Go to http://www.ibj.com/digital-newspaper
        • or from IBJ Home page
          • Select THIS WEEK'S PAPER tab on main navigation bar
          • Select IBJ Digital Newspaper tab on secondary navigation bar
          • Click on Access IBJ's Digital Newspaper button
      • IBJ digital subscribers can login to IBJ.com digital content using your e-mail and (case sensitive) password (login here)
        • Forgot your password?
        • Go to https://www.ibj.com/user/login/
        • Enter your Email Address under Forgot your Password.
          • A temporary password will be emailed to active digital subscribers email on record only.
          • Login to IBJ.com using your email and temporary password.
            • Select EDIT PROFILE at the top of the home page.
            • Change and confirm password on Account Information tab.
            • Select SUBMIT at the bottom of the screen.
      • Click on Book of Lists button
    • How to change delivery address for IBJ Print edition
      • Option 1 - Send customer number or old address along with new address and specify when change takes effect. Customer number is 7-8 digit number on IBJ Print mailing label above NAME.
        IBJ Media
        41 East Washington St.
        Ste 200
        Indianapolis, IN 46204
        • Email - email above info to cs@ibj.com
        • FAX - FAX above info to (317) 263-5060
        • Phone - Call with above info - (317) 472-5377(ask for Circulation Dept)
        • On Renewal notices - Make necessary corrections on address label and return in postage paid envelope.
      • Option 2 - online (for IBJ Premium digital+print and all IBJ Registered subscribers)
        • Login to IBJ.com using your e-mail and (case sensitive) password. (login here)
          • Reset your password or forgot your password? Go to https://www.ibj.com/user/login/
          • Enter your Email Address under Forgot your Password.
            • A temporary password will be emailed to active digital subscribers email on record only.
            • Login to IBJ.com using your email and temporary password.
              • Select EDIT PROFILE at the top of the home page.
              • Change and confirm password on Account Information tab.
              • Select SUBMIT at the bottom of the screen.
        • Select EDIT PROFILE at top of home page
        • Select Account Information tab
          • Make necessary address corrections, click on NEXT at bottom of page and click on Log off to save changes. You will receive an email confirmation of your IBJ Print address change promptly to email on record.
    • Can't find article online?
      • Search is found on upper right corner of each page
        • User defined key-words using common search techniques
        • Results are categorized by Articles, Pages, Store, Events and Blogs and are displayed in date/relevance order.
        • Digital content is subject to the digital content meter and requires a digital subscription for unlimited access. Subscribe here
          • Digital subscribers login to IBJ.com using your e-mail and (case sensitive) password.
  • Contact Us
    • Email - cs@ibj.com
    • FAX - (317) 263-5060
    • Phone - (317) 472-5377 (ask for Circulation Dept)
  • Purchase Single Copy Of IBJ Print Issues
    • Newsstand - locations by area
    • Purchase print edition from IBJ office
      • IBJ print editions are available for $1.75 (plus postage if you desire it mailed)
      • Purchasing of copies is subject to availability
      • Quantities are available at discounted prices. Large quantities must be arranged at least 1 week prior to Issue date
      • Contact IBJ
        • Email - cs@ibj.com
        • FAX - (317) 263-5060
        • Phone - (317) 472-5377 (ask for Circulation Dept)
      • Article reprints

Metered FAQ's