FSSA chief due to reveal more on post-IBM welfare changes

Indiana human services chief Anne Murphy is expected to reveal more details on how the state will handle welfare intake
after its contract with IBM Corp. runs out.

Murphy goes before the State Budget Committee in Bloomington on Friday
to discuss the so-called "hybrid plan" that will bring together face-to-face case work and the call centers and
Internet access that IBM has brought to welfare intake.

Murphy is secretary of the Indiana Family and Social Services

Gov. Mitch Daniels has canceled IBM’s 10-year, $1.34 billion contract over problems including lost
documents, delays in benefit approval, lengthy call hold times and severed eligibility for Medicaid and food stamps. The pact
runs out Dec. 14.

Please enable JavaScript to view this content.

Story Continues Below

Editor's note: You can comment on IBJ stories by signing in to your IBJ account. If you have not registered, please sign up for a free account now. Please note our updated comment policy that will govern how comments are moderated.