Sitel Group, one of the world’s largest call-center and customer-service management companies, plans to spend $4 million to open an office in Fishers that is expected to employ up to 350 people by the end of next year, the company announced Wednesday.
The Miami, Florida-based company said it will lease and equip a 42,000-square-foot facility at 9999 E. 121st St., just east of Cumberland Road, for its Midwest customer service hub.
The hub, which should be fully operational this fall, will hire and train claims adjusters who will work for one of Sitel Group’s “largest financial services and insurance” clients, according to Mike Small, CEO-Americas. The unidentified firm has been a client for 15 years.
“Fishers was chosen because of the city’s diverse and talented workforce, thriving business climate and easy-to-access location,” the company said in a written statement.
The Indiana Economic Development Corp. offered Sitel up to $2.25 million in conditional tax credits based on the job-creation plans. The incentives hinge on the company’s ability to meet hiring goals.
Sitel Group was founded as Systems International Telemarketing in 1985 and became the first public independent teleservices company later that year. It was acquired by Paris-based Acticall in 2015 and moved its headquarters from Nashville, Tennessee, to Florida.
The company has more than 75,000 employees and 400 clients in 27 countries.