Call-center operator to open Midwest hub, hire 350 in Fishers

Sitel Group, one of the world’s largest call-center and customer-service management companies, plans to spend $4 million to open an office in Fishers that is expected to employ up to 350 people by the end of next year, the company announced Wednesday.

The Miami, Florida-based company said it will lease and equip a 42,000-square-foot facility at 9999 E. 121st St., just east of Cumberland Road, for its Midwest customer service hub.

The hub, which should be fully operational this fall, will hire and train claims adjusters who will work for one of Sitel Group’s “largest financial services and insurance” clients, according to Mike Small, CEO-Americas. The unidentified firm has been a client for 15 years.

“Fishers was chosen because of the city’s diverse and talented workforce, thriving business climate and easy-to-access location,” the company said in a written statement.

The Indiana Economic Development Corp. offered Sitel up to $2.25 million in conditional tax credits based on the job-creation plans. The incentives hinge on the company’s ability to meet hiring goals.

Sitel Group was founded as Systems International Telemarketing in 1985 and became the first public independent teleservices company later that year. It was acquired by Paris-based Acticall in 2015 and moved its headquarters from Nashville, Tennessee, to Florida.

The company has more than 75,000 employees and 400 clients in 27 countries.

Please enable JavaScript to view this content.

Editor's note: IBJ is now using a new comment system. Your Disqus account will no longer work on the IBJ site. Instead, you can leave a comment on stories by signing in to your IBJ account. If you have not registered, please sign up for a free account now. Past comments are not currently showing up on stories, but they will be added in the coming weeks. Please note our updated comment policy that will govern how comments are moderated.

5 thoughts on “Call-center operator to open Midwest hub, hire 350 in Fishers

  1. There are hundreds of communities in this country that need good jobs for their residents, and they choose Fishers, IN??? I doubt their pay scale meets the cost of living in Fishers. This was a move to benefit the executives only- this location will only be a burden on their average employees.

  2. Glassdoor indicates these are likely $11/hour positions. Isn’t Fishers already struggling in attracting low-wage workers? It will be interesting to see how quickly these positions are filled – or to see which other Fishers businesses now lose employees and struggle to replace them.

    1. On $11/hr they can live in one of the luxury apts that Fadness tore down middle class homes to build!!! Not!