Real critics call them like they see them

Heaven help me: I’m a paid critic. I’m different from the sort of gushing-praiser, or mindless hater on Yelp. I get to research, test and objectively review some of the most advanced computing gear in the industry, year after year.

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HENDERSON: No, you can’t hide anymore

Customer retention and new sales can be trendy. If you’re Comcast/Xfinity, as an example, you’re reeling from the insane firestorm of social media castigation as regards to how you’ve trained, monitored and improved the quality of your customer service representatives.

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