Articles

Real critics call them like they see them

Heaven help me: I’m a paid critic. I’m different from the sort of gushing-praiser, or mindless hater on Yelp. I get to research, test and objectively review some of the most advanced computing gear in the industry, year after year.

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HENDERSON: No, you can’t hide anymore

Customer retention and new sales can be trendy. If you’re Comcast/Xfinity, as an example, you’re reeling from the insane firestorm of social media castigation as regards to how you’ve trained, monitored and improved the quality of your customer service representatives.

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HENDERSON: Love can trump constitutional missteps

The fatwa on gay marriage must end. The state Constitution is no toy for the disengaged to manipulate real love. I’m hoping the Legislature does the right thing: reverse the hatred and disinformation that makes us appear like Iran on an evil day.

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HENDERSON: Why businesses should make Makers

Over beers and dinners, I hear complaints that innovation is dead in the United States, and that most of the “real” innovation comes from southeast Asia, and the university skunk works of Western and Northern Europe.

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HENDERSON: Treat temp workers better

One of the highest costs to businesses is labor. Direct wages, benefits, vacation pay, pension vesting, health care and employment legal costs—they all add up.

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HENDERSON: On civility and donning the brain bucket

Some of the things I was warned as a young man that I should never get into arguments over
were—in no particular order—religion, politics, which hand in a card game wins, and whether there should be a
motorcycle-helmet law.

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HENDERSON: Airport terminal, one long year later

As an all-too-frequent flier, I’ve had a chance to get the full-love experience of the new airport terminal numerous
times in its first year. The summary is that it’s both tolerable, and I have no choice.

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