IndyGo to resume fare collection Monday after installing shields

IndyGo says it has installed plexiglass shields on all its fixed-route buses, which will allow it to resume collecting fares beginning May 4.

To reduce on-board interactions amid the COVID-19 pandemic, IndyGo suspended fare collections March 29 and required that customers board buses through the rear sets of doors on vehicles.

Now that its bus drivers are protected by plexiglass shields, IndyGo says, it will resume fare collections and again allow passengers to board using front doors. IndyGo said it is encouraging riders to wear face coverings while aboard.

IndyGo also reduced its service schedule starting March 29, with buses running on Saturday schedules six days a week. Sunday service remains as scheduled.

In a statement issued Thursday night, the transit system said it will continue to operate its buses on this same limited schedule and is “currently evaluating the timeline for returning to regular weekday schedules.”

IndyGo also installed a protective shield at its customer service desk at the Carson Transit Center downtown. The desk has reopened with limited hours of 9 a.m. to 3 p.m. through Sunday. Regular hours will resume Monday, though the transit center’s restrooms remain closed and the number of people allowed inside the center will be limited to allow for social distancing.

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