Articles

FELDMANN: Put customer interest before revenue

Understanding the customer and his or her motivation is priceless, but it’s
old-school and just half of the solution. The other half, making it easy
for the customer to engage, is what sets growing organizations apart from stagnant ones.

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Column on airport got it wrong

In its Nov. 2 issue, IBJ published a Bloomington reader’s Viewpoint regarding the new terminal at Indianapolis
International Airport. It was both uninformed and misleading.

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MAURER: Inspiration flowers in Bloomington

As a participant in the Spirit and Place Festival that took place in Indianapolis Nov. 6-15, I was invited to share
a personal story of how an ordinary space was infused with special meaning for me. This is my story.

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EDITORIAL: Wise decision on federal rail funds

Local advocates of high-speed rail are understandably disappointed that the Indiana Department of Transportation has dropped
the Chicago-Indianapolis-Cincinnati corridor from its application for federal rail funds, but the logic
behind doing so seems sound.

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