Angie Stocklin: Why companies must not overlook customer service
Traditionally, customer service has been viewed as a cost center instead of a revenue driver, and it’s hard for companies to allocate funds to activities that aren’t moving the needle.
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Made in Indiana: Tarps by Gosport Manufacturing Co.
History: Gosport Manufacturing was founded as Hoosier Tarpaulin in 1944 by Mortimer King and quickly became one of the largest American-produced tarp companies in the country. Mortimer’s son, Joe, took over operations in 1957, buying the company outright in 1981 and renaming it Gosport Manufacturing Co. Product details: Gosport offers tarps, athletic covers, truck covers and other […]
Editorial: Broad Ripple business leaders show what true cooperation looks like
Kudos to businesses that agreed to close early, despite the financial impact.
Lesley Weidenbener: An opportunity for inspiration, rejuvenation
My experiences at Mickey’s Camp have been positive and inspiring. And I’ve met people who’ve become sources for IBJ stories or opinion writers for our Forefront section, largely because of the interesting conversations I had with them at Bradford Woods.
Daniel Elsener: Indiana must focus on science of reading to help kids
Critical third grade scores of our Hoosier students show nearly 1 in 5 is not even at basic reading level.
Ryan Ritchie: Coalition building boosts your chances for success
The most successful coalitions are those that appeal to the largest number of decisionmakers.
Letter: Two-way streets calm traffic
Many drivers ignore the flashing yellow lights as they race towards the red light on the next block.
Derek Schultz: Getting to know rising Indy sportswriter James Boyd
At just 27 years old, Boyd has covered the two biggest pro sports teams in the city and now finds himself as the sole Indianapolis Colts’ writer on the roster of The Athletic.
Twitter threatens legal action against Meta over new rival app Threads
An attorney representing Twitter accused Meta of unlawfully using Twitter’s trade secrets and other intellectual property by hiring former Twitter employees to create a “copycat” app.
ChatGPT loses users for first time, shaking faith in AI revolution
Mobile and desktop traffic to ChatGPT’s website worldwide fell 9.7 percent in June from the previous month, according to internet data firm Similarweb.
HGTV is making our homes boring and us sad, one study says
According to a new report, home makeover shows can lead many homeowners to worry about whether their decorating decisions will make their homes less appealing to buyers, even if they have no plans to put the house on the market.
U.S. hiring slows, but still shows signs of economy’s resilience
The June hiring figure reported by the government Friday is the smallest in 2-1/2 years. But it still points to a durable labor market that has produced a historically high number of advertised openings.
Indianapolis startup Bereave aims to improve funeral planning
Bereave, which launched quietly in 2021, is developing an online platform where individuals can preplan the details of their funerals. The company is working to raise close to $1 million in “friends and family” funding
Indiana attorney general criticizes Target for Pride merchandise
The letter signed by Indiana Attorney General Todd Rokita and the the attorney generals of six other states expresses legal concerns over Target’s “possible violation of fiduciary duties.”
Democrats fill most City-County Council ballot slots, seek to protect supermajority
Marion County Democrats have overwhelming control of the City-County Council, but they’re leaving little to chance in the Nov. 7 election. They’ve fielded candidates in even some of the most lopsidedly-Republican districts.
Deep-fried corn on a stick among 30 new vendor items at Indiana State Fair
More than 140 food and beverage stands will serve customers at this year’s fair, which is scheduled July 28-Aug. 20.
Pedestrian-only section of Circle to open Saturday through Nov. 2
The Monument Circle quadrant outside of the Emmis Corp. headquarters and South Bend Chocolate Co. will serve as a pedestrian-only experience in the heart of downtown Indianapolis.
Some see ghosts in the Field of Dreams. Drew Storen saw bourbon.
Drew Storen, the former star pitcher at Brownsburg High School, has found a new line of work after Major League Baseball—running his Carmel-based business, Field of Dreams Whiskey Co.
Hogsett plans to push state to change road-funding formula
Indianapolis Mayor Joe Hogsett also announced a plan to spend at least $30 million more in 2024 on residential street and alley improvements, school pedestrian safety and increased traffic enforcement in bike lanes.
Ex-Indiana congressman’s sentencing postponed
Federal prosecutors say Steve Buyer should pay nearly $1.4 million to cover the legal bills of companies forced to incur expenses when he was prosecuted on insider trading charges.
