Indianapolis Business Journal

SEPT. 26-OCT. 2, 2025

The staffers at the Mayor’s Action Center—the city’s front line for fielding complaints and questions—feel they are underpaid and underappreciated for the vital and stressful work they perform. Taylor Wooten reports that the workers have unionized. Also in this week’s issue, Daniel Bradley details long-term planning in Noblesville to revitalize areas beyond its resurgent downtown. And Dave Lindquist throws a spotlight on a persistent problem with public art—funding maintenance when pieces fall into disrepair.

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Mayor’s call center workers form union

The Mayor’s Action Center at the City-County Building has a dozen employees who operate as the front line for complaints and questions for the Hogsett administration. Yet, those employees are among the lowest paid in the city-county enterprise.

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