Customer retention and new sales can be trendy. If you’re Comcast/Xfinity, as an example, you’re reeling from the insane firestorm of social media castigation as regards to how you’ve trained, monitored and improved the quality of your customer service representatives.
Two unrelated articles in the Aug. 31 New York Times brought me up short. The first was yet another analysis of (un)representative government in Ferguson, Mo.; the second addressed the growing power of Americans for Prosperity, the Koch brothers’ political organization.
The city should put another bargaining chip on the table: revenue.
Local arts organizations are doing something right, deserve your support.
Sink your teeth into these anticipated Colts match-ups.
It seems like every month, a new “pick-your-own-ingredients-and-move-down-the-line” eatery is opening, putting the pressure on diners rather than a chef to get the combination just right.
Her harrowing first novel “An Untamed State” and essay collection “Bad Feminist” together send a clear message that the new Purdue University assistant professor is one of Indiana’s leading literary lights.
A college education is one of life’s costliest investments, so you want to maximize your return on that investment.
That academia is a creature of the left is hardly in question. Voting patterns and political contributions of professors are widely studied, and astonishingly leftist. Diversity efforts seek to build a cadre of people who look different but think exactly alike. Still, I wonder how much it really matters.
Hoosier football thrives away from the spotlight. Paying visits to Franklin College, University of Indianapolis, and Wabash College.
Apparently Mickey Maurer hit a nerve in his Aug. 18 column regarding Pence’s position on children looking for a better life [Pence letter, Aug. 25].
Lucky are we that Mitch Daniels is helping Purdue return to the premier, student-centered university it once was.
The IBJ is correct [Aug. 18 editorial]. There are too many unanswered questions about the proposed half-billion-dollar criminal justice center and the little-tested public/private partnership (P3) contracting model under which a private consortium would design, build, finance, maintain and operate the facility in return for predetermined annual payments.
As challenging as developing and preserving water supplies for the next 50 years might be, as identified recently in a water resources study by the Indiana Chamber of Commerce, another significant challenge looms just as large for most water utilities.
The videotaped beheading of American journalist James Foley by ISIS terrorists is a gruesome reminder of the reality of evil—a reality our president and many Americans are reluctant to face.
Recent criticism of Washington Square decision is misdirected.
Indiana has branded itself as the Crossroads of America. We take pride in being an automotive and industrial state. You’d think we’d embrace the idea of rest stops that welcome visitors and celebrate the car culture.
GenCon has left behind a trail of games acquired by more than 56,000 attendees…including me. Here are my favorites, with options to please the game aficionado without scaring off the Apples to Apples crowd.
When I read Mickey Maurer’s [Aug. 25 column] “Is there room for compassion in politics?” I was simply taken aback.
